South County Lexus

I had the most amazing experience of any of my last 10 car purchases/leases over the last 35 years hands down. I am a customer for life/as long as I live in So. Cal. Phil Columna and Anthony Troxler made car purchases/leases over the last 35 years hands down. I am a customer for life/as long as I live in So. Cal. Phil Columna and Anthony Troxler made this experience painless and actually exciting and enjoyable which has never been experiences or emotions that I associate with buying a new car! More

South County Lexus provided the finest car buying experience of my life. Thank you JR, Matthew M, Pat Lustig,and the entire South County Lexus team. After reading less than favorable reviews, I w experience of my life. Thank you JR, Matthew M, Pat Lustig,and the entire South County Lexus team. After reading less than favorable reviews, I was initially hesitant to drop by. DO NOT LET OTHER PEOPLE'S REVIEWS DETER YOU! I almost made that mistake. Almost. I own an Infiniti 2003 M45, an Infiniti 2000 Q45, Honda Civic and my Nissan. Lexus service was above top shelf. Having dealt with Infiniti dealers, I never received anything close to the high level of service offered at South Coast Lexis I offered a red 2005 350Z GT roadster, in trade for a more practical sedan. I made the offer via auto trader. . On Sunday, 6-23-13, I drove down to see an offering from LR/Jaguar.The LR manager stepped in and attempted to "school" his employee on the bait and switch. He was clueless as to MY needs. The bait: a 2011 Altima; the switch: a Honda Accord with manual!!! My primary reason for trading in my "baby" was two torn knee menisci and a broken foot . Prior conversations with Ronnie S:(note to Lexus-Hire this gentleman), specifically offered a ZERO cash trade, or cash back TO ME were discussed prior to leaving Sunday. LR/Jaguar failed. A short drive down the road, I met with JR at South County Lexis. JR is a man of integrity, great personality and a skilled listener/sales rep. He offered TWO trades! A 2006 Altima-straight and a 2003 G35-trade and cash back, $2300. The process was unbelievably stress free! After a test drive, I fell in love with my new 2003 G35 and the $2,360 cash offer was icing. I applied $350 of the proceeds to a 6 month/6000 under the hood warranty. Matthew Mahjoob explained all aspects of the transaction, informing me that we were being recorded. His professionalism and attention to detail are superb. Thinking about the experience, very person I met at South County Lexus was interested in their client's satisfaction. Lexus owners, this is your dealer. As I waited for the final finishing touches, watching a movie, enjoying gourmet coffee and snack in the comfortable, full service waiting area I felt like I had taken advantage of a car dealer. I know they will get $17,000 plus with a small investment, but felt the need to write and share my experience. Beware of other's reviews in any research you do. summary: I will recommend South County Lexus to anyone who will listen. . . Thank you for making a painful sale of my 'baby" a pleasant experience. More

Thanks very much to Jason Thomas! He is an awesome guy and very helpful. He answered all my questions and got me in after talking over phone for a week. When there at dealer he was attentive and got me on and very helpful. He answered all my questions and got me in after talking over phone for a week. When there at dealer he was attentive and got me on my way in no time. After having the car for two days I'd had a few question he answered And helped me with no problems. 5 out 5 star:) Thanks so much... Jason Thomas and employees at South County Lexus, Mission Viejo More

I have bought a lot of cars, always luxury cars. The service provided by JR Rawitch was exemplary. I did not feel like i was being solicited.... i felt like someone cared about me, my car needs... and w service provided by JR Rawitch was exemplary. I did not feel like i was being solicited.... i felt like someone cared about me, my car needs... and was there to make it happen. I regard SCL as family.... which is very weird when you think of it... but that's how i was treated.Love my new car. Great navigation system. Dr. NAL More

If you are planning to purchase a Lexus, I advise you not If you are planning to purchase a Lexus, I advise you not to purchase it from South County Lexus. My experience with them has proven to me that the If you are planning to purchase a Lexus, I advise you not to purchase it from South County Lexus. My experience with them has proven to me that they lack integrity and are not trustworthy. I prefer Lexus automobiles, but if South County Lexus were the only Lexus dealer in the world, I’d drive a Mercedes. My most recent experience with South County Lexus was a nightmare. I had contacted two dealers and asked them both to give me a quote that would entail turning in my previously leased car and leasing a new one. Both dealers said that when I turned in my currently leased Lexus there would be no further payments of any kind on the old lease including mileage penalties. I would pay a fee at closing and then I would make lease payments on the new car. The only difference between the two deals was that South County Lexus presented a deal that required $1,000 less money at closing than the other dealer. I asked South County Lexus repeatedly if I correctly understood that I would pay the agreed amount at closing and there would be no other charges or mileage penalties on my old lease. I agreed to lease the car from South County Lexus only after being assured repeatedly by South County Lexus that there were no additional fees of any kind including mileage fees. A month later I received a letter from Lexus Leasing demanding a payment of some $3,600 in mileage penalties. This was not the deal South County Lexus told me I was signing. South County Lexus was unwilling to live up to the deal we made and I had to pay the extra charges even though South County Lexus had assured me when I was leasing the car that there would be no such charges. If they weren’t sure whether I would incur additional charges from Lexus Leasing, they had only to pick up the phone to obtain the data. If I had been told the truth by South County Lexus, it would have been clear that their deal was more expensive than the other deal and I would not have taken it. It would have been crazy to take a deal which was going to cost me an additional $3,600. But I was given false information by South County Lexus and, based on that information, I chose their deal. Trusting South County Lexus resulted in an unexpected and unwelcome invoice from Lexus Financial for $3,600. Now they claim they didn’t know there would be any charges, but that is not what they told me when they were describing the deal and at the time of the sale. They told me definitely that there would be no additional charges. Since the same salesman at their dealership wrote the lease on the car being turned in, I relied on their word that there would be no extra charges. They did not have the integrity to honor what they told me. Conclusion: don’t believe anything they say. They even made a video recording of the signing of the documents. They told me this was in case of any misunderstandings after the signing, the video would clarify what was said. South County Lexus’ managing Partner, Mr. Pat Lustig referred to that video when he told me that they had not misrepresented anything in that meeting. When I asked for a copy of the video, he said it had been sent to the archives and he would get a copy for me. A few days later he told me the video had been erased and he would not be providing me a copy. I believe that the video is available and that it supports my position in this dispute. So if you do buy a car from South County Lexus, I recommend you make your own recording of the signing because, in my experience, their recording will only be used if it supports them against you. If it supports you, they will simply claim it has been erased. I hope you don’t have the same experience as I did, but please know that, in my opinion, if anything goes wrong, South County Lexus will not have your back or honor their word. I do not trust them. I still recommend Lexus cars. They are superb and live up to their reputation. If you want a great car, purchase a Lexus. If you want integrity from a dealer, do not buy from South County Lexus. You don’t have to do business with South County Lexus to get a Lexus. I would recommend driving twenty minutes up the Freeway to Newport Lexus. Their facility is clearly superior to South County Lexus and their service and integrity is top notch. South County Lexus is a stain on the Lexus Brand. More

The dealership is very clean and the staff is all very friendly and welcoming. The car buying experience was as good as any car buying experience can be. They were very upfront and transparent; that is friendly and welcoming. The car buying experience was as good as any car buying experience can be. They were very upfront and transparent; that is all you can ask for. More

Service was very pleasant, and Scott was well informed as to all the RX450h was equipped with. He made me feel glad that I purchased the one that I did, and showed me some more features the vehicle had that to all the RX450h was equipped with. He made me feel glad that I purchased the one that I did, and showed me some more features the vehicle had that I was not familiar with. He seemed to be very up to date on the new technology. I was given a loaner to drive, so I did not have to wait, and was pleased with the job that the detail job did in reapplying the ZKTEK on the exterior, and the new chrome wheels look great. More

Pretty fantastic experience! Phil was a little rough around the edges after the sale (but good overall) however, Robert Bauer was absolutely fantastic! He made the sale seem almost effortless! I bought around the edges after the sale (but good overall) however, Robert Bauer was absolutely fantastic! He made the sale seem almost effortless! I bought a pre-owned IS250 at a fairly decent price, about two weeks later I get a call stating they had to do a 'secondary' smog in order to register the vehicle with the DMV, I wasn't born yesterday, I can't prove it but I'm sure someone overlooked the smog prior to selling it to me so they had to have it smogged. Despite this minor issue they were extremely accommodating! I brought the vehicle in and dealt with Argirios Dimopoulos in the service department. I don't think the service from him could have been any better. He lives in my area and offered next time I need service to drop a loaner off at MY HOUSE, and pick up my car to get serviced! Wow! He had my car smogged, they did a full and beautiful detail on my car (it looked better than when I bought it) filled up my gas tank (it was empty when I came in) and they gave me the loaner with free fastrak... I was truly impressed by the professionalism and courtesy of the staff at South County Lexus. I have no doubt in my mind that I will purchase my next vehicle from them and will refer my friends, family and clients to them! More

After scouring the country for the right 2010 ES 350 for me I came across two that this dealer had that fit the description. I called on Sunday 2/12 and spoke with Ted. He gave me fair quotes on both cars a me I came across two that this dealer had that fit the description. I called on Sunday 2/12 and spoke with Ted. He gave me fair quotes on both cars and I told him that I would call him back the next day to move forward. However upon calling back the next day, 2/13, Ted gave me prices that were $1,600 higher than the previous days prices. As a result I asked to speak to his manager Fred for clarification. Fred got on the line and proceeded to tell me that the increased prices were the lowest that they would go and that "it didn't matter anyway as I lived in Colorado and he would not sell me either of the cars at any price as I would not be going back to them for service." Therefore best of luck to any of you that choose to do business with them as they not only bait and switched the prices, they clearly discriminate against potential buyers. Regards, Matt R More

One of the best dealers I've been to. Good/ One of the best dealers I've been to. Good/ competitive prices. I've been going to this dealer for 4 years, some service advisors are nicer tha One of the best dealers I've been to. Good/ competitive prices. I've been going to this dealer for 4 years, some service advisors are nicer than others. The last one I had was not a nice one. Hope to have better luck next time. More