South Point Dodge Chrysler Jeep Ram

Jeep Unlimited Rubicon 2020 Great support and great price in the Jeep I purchased and the car I used as a trade-in. The dealership appears to be very concerned about their reput Great support and great price in the Jeep I purchased and the car I used as a trade-in. The dealership appears to be very concerned about their reputation as an honest seller of vehicles and goes to great lengths to ensure the customer receives the best in customer service and satisfaction. More

My vehicle purchase expirence. My intention was to purchase a used vehicle. I arrived at approximately 6:30pm on a Wednesday night. Shaun asked the questions necessary to assess a My intention was to purchase a used vehicle. I arrived at approximately 6:30pm on a Wednesday night. Shaun asked the questions necessary to assess and identify my vehicle needs. Shaun and I then discussed new car options. Shaun was knowledgeable, communicative, and attentive. Marcelo Rosales, F & I Manager made the purchasing process efficient. I signed all the paperwork and walked out of the dealership at 8:30pm. Please note the majority of the time was taken in the test drive. Thank you to South Point Dodge and staff as my vehicle purchasing experience was positive and enjoyable. More

Not The Wisdom Tooth Extraction I Was Expecting. I like that I was able to walk around looking at vehicles on my own without being descended upon like I was roadkill for the buzzards. Once I d I like that I was able to walk around looking at vehicles on my own without being descended upon like I was roadkill for the buzzards. Once I decided I was ready to talk I was greeted warmly by Shawn. He was pleasant and engaging. Once I told him what I could do he worked the numbers and never pushed me towards vehicles I could not afford. I also appreciated his honesty by telling me it was his first week at this location and some patience might be needed. We went outside to look at trucks in my price range and even though the one I chose was hemmed in by numerous other trucks he offered to get all the keys to move them all around so I could test drive it. It was over one hundred degrees that day so it would’ve been a royal pain for him. I opted not to drive it since I’ve owned the same kind of truck for years, but the gesture was welcome. Shawn was able to traverse all the paperwork involved relatively quick,especially since I was trading in two trucks. Oscar was a big help during this process. Marcelo in finance also helped a ton during the paper signing dance. I chose to get the extended warranty and appreciated that he wasn’t pushy with the up sell. When I arrived the next day to drop off my trucks and get the new one Shawn was right there ready to go. Make ready had forgotten the floor mats so he personally went truck to truck to find the right ones for mine despite it being their busy day. So if you’re going to South Pointe do yourself a favor and look Shawn up. More

Bought a car Excellent service. Very attentive and friendly. A little slow with the finances but all worked out. Would recommend to someone else looking to buy a c Excellent service. Very attentive and friendly. A little slow with the finances but all worked out. Would recommend to someone else looking to buy a car. More

Service center Service lady over the phone wasn’t very knowledgeable. Told her what was wrong with my car and she told me that it was under warranty. I get it towed Service lady over the phone wasn’t very knowledgeable. Told her what was wrong with my car and she told me that it was under warranty. I get it towed over there only to find out it’s not. Bummer. More

Frustrating and charged for a service they didn’t do My car had broken down hard in the middle of the road over Labor Day weekend, and I had to call Austin PD to push me into the nearest parking lot. So My car had broken down hard in the middle of the road over Labor Day weekend, and I had to call Austin PD to push me into the nearest parking lot. So when the tow service asked me where to drop off my car, the dealer service center seemed to be the best option. John Fontaney was very helpful, putting my mind at ease before I left. That’s about as stellar as the service went. The entire time my car was in their care, I couldn’t get anyone on the phone who could tell me what was happening with my car. The call went to voicemail, the operator would transfer the call to a service tech voicemail, or the operator would just hang up. It wasn’t a bad connection; I heard breathing, a fumbling receiver, and a prominent hang-up “click.” My initial issue was resolved and they got my car to me, but here’s the insult to injury; I also asked them to repair the driver’s side lock, which needs to be locked and unlocked manually because the electronic controls do not work. The write up on my bill states the issue, says they recalibrated the door, and a charge. The door still doesn’t work. I didn’t find this out until I got home because it was late and I just needed to get my car back for my kids. I called the dealer and left a voicemail that said that they didn’t fix my door and requesting a refund. It’s been almost a week. Nobody has contacted me regarding this issue yet. Regardless of whether they resolve this issue, I would never take my car back to this service department again. The entire experience was hassle and hustle. More

Josh was great! Josh went above & beyond to get us up & running very quickly. Called him on a holiday weekend and he got our Jeep repaired in time for us to use it on Josh went above & beyond to get us up & running very quickly. Called him on a holiday weekend and he got our Jeep repaired in time for us to use it on our trip. Thanks! More

Excellent service by Josh on my Jeep Cherokee Josh did a great job of keeping me informed on status of repair and took care of rental while transmission was on backorder. Josh was very professiona Josh did a great job of keeping me informed on status of repair and took care of rental while transmission was on backorder. Josh was very professional through the whole process More

Great Service! I was shown vehicles by Nicole and she was easy to talk to and i felt very comfortable working with her. She helped me make the best choice of vehicle I was shown vehicles by Nicole and she was easy to talk to and i felt very comfortable working with her. She helped me make the best choice of vehicles that would be safe and fit for my family size and I am so happy and grateful for her help! As a mom herself, I really valued her advice and opinions of which vehicle to buy. And I really enjoyed the conversations and her salesmanship. I would definitely recommend her and this dealership to others! Thank you again for my green Jeep! :) :) More

Terrible customer service I went to this dealership to test drive the new Jeep Wrangler which I was very interested in the new model that was just released. I was approached by I went to this dealership to test drive the new Jeep Wrangler which I was very interested in the new model that was just released. I was approached by the sales person whose name was Joshua Moore and I told him I also had a $50 gift card offer for test drive. He took the paperwork and came back with his sales manager whose name was Jake. The first thing the sales manager asked me was if I was interested in the Wrangler or just the money (*money was his description of gift card promotion). Being a sales manager myself and working in luxury sales environment for 25 plus years I found the question very inappropriate and insulting as a client. At that point I had no desire to do further business with these people as he suggested he could just issue the gift card and I didn’t have to test drive, since they were quite busy! No discovery attempt or understanding client’s needs. So I just told him issue the gift card and I won’t take your time. This type of sales approach is against any ethical practices. This dealership has no right to use this type of cheap bait and switch sales techniques and play with the intelligence of their clients who visit them. Nobody should waste their valuable time for this nonsense. I regret going to this dealership. By the way it’s been several weeks and expectedly no gift card has been issued and all calls regarding the status has been ignored. I hope someone in charge will take these feedbacks seriously and value their clients rather putting them in awkward position. People take your business somewhere else. There are dealers who are willing to treat you properly. More