South Point Dodge Chrysler Jeep Ram

PATHETIC AND ALMOST CRIMINAL I was charged $436, essentially for an estimate, to repair bent axle at which time they recommended to replace the entire rear unit for $4,300. I w I was charged $436, essentially for an estimate, to repair bent axle at which time they recommended to replace the entire rear unit for $4,300. I went to Jeep Masters and paid $1,300. FYI, Just Jeeps estimated the same service and price! I have called the service manager and general manager over 5 times now to talk through my experience and ask for compensation towards an oil service on one of my 3 Jeeps! We had several similar experiences with our 1st Jeep when we were under warranty years ago. I would never, ever recommend this place. More

Still waiting on an answer I dropped my 2500 Ram off on March 15, 2018 due to my engine light coming on. After running the quick diagnostic, the computer kicked back a transmiss I dropped my 2500 Ram off on March 15, 2018 due to my engine light coming on. After running the quick diagnostic, the computer kicked back a transmission error code. A little concerning on a truck with only 27,000 miles, but hey, that’s what warranty is for. My service advisor told me there was currently a 3500 up on the only lift they could use on my truck, and it would be 5-7 days before they could look at it. Ok, figured it wouldn’t be an instant fix, and off I went. The service advisor was very good about calling every couple days and letting me know it was taking a little longer than expected to get the original truck off the lift; but then he either quit or got fired, and it was a quick decent downhill from there. After not being able to reach my original advisor for about 3 days, I got the assistant manager Robert Cruz info off the website the next morning, leaving a voicemail on both office phone and cell. NO call back. Called again the next day, leaving more messages; not a peep. Finally drove down there the next day on my lunch break to speak with him. That is when I found out my original guy was no longer with South Point, and pretty much since I was on his schedule, they had to remember to go pull up my file to look at my truck. Post-It notes are hard, y’all. It was pretty clear to me they didn’t even know my truck was even there much less had done anything to it. It was still in the same spot I’d parked it, with just a bit more dirt. Mr. Cruz, the assistant manager, was very apologetic, and promised he’s have someone look at it, and he promised he’d let me know something by the next day. If you are thinking he called the next day, you’d be wrong. After several voicemails, I had to drive back up there to talk to him. He said he hadn’t had anyone look at the truck, since there was now another truck talking my spot on the lift. He also said it was normal for them to take 2-3 weeks to do trans work on the bigger trucks. How one can get 5-7 days and 2-3 weeks confused is beyond me, but sometimes calendars can be tricky. When I asked why he couldn’t have just called to tell me that, he said he was busy. I then asked about a truck rental, as I had to haul a load of cattle that weekend. Robert asked what kind of trailer I had, and I told him gooseneck. He said he’d get me setup and to come back tomorrow. Come back the next day, nothing has been setup, so he calls Enterprise while I’m standing there. Off I go to Enterprise, only to be put in a 1500 with neither hitch. Ended up having to cancel my load. Five days later, I get a call from Enterprise, saying South Point has cancelled my rental, and I need to bring it back. Called South Point, they still haven’t even looked at my truck, but yep, they’ve pulled my rental. They did offer to put me in one of their vehicles, but at this point I wanted as little to do with South Point as possible. Another couple weeks go by, and after a couple more voicemails, they finally let me know they have my truck on the lift and are looking at it, but didn’t know exactly what was wrong. Finally, April 21, they call to let me know it’s ready. YAY!!! So off I go to pick it up, they guy hands me my key, and walks off. Apparently no one thought it would be necessary to explain what was wrong, or any of that silly information. Still don’t know what’s wrong with my truck, other that it was a transmission issue. I’m not even sure calling back and trying to find out would get me anywhere; and I’m tired of wasting my time with this place. They are, by far, the worst mechanic experience I have ever had; and I’m used to being not taken seriously, being a woman. I don’t think my treatment in any way was due to my lack of a certain appendage, more of just they don’t have their poo together. I can’t rate their quality of work, since no one bothered to tell me what they did. More

Absolutely unethical I called South Point to get information about lease deals and was convinced to come in so that they could give an estimate on my car as a trade-in. I I called South Point to get information about lease deals and was convinced to come in so that they could give an estimate on my car as a trade-in. I told the salesperson, Chris Jackson, that I needed more for my car than they would offer but he assured me it would only take 5 minutes and I would be surprised. Despite knowing the car business well, I agreed. While I was there, Chris asked if he could run my credit and I said he could look it up without running it and he said okay. He ran it anyway. That is so, so unethical it shocks me. Bottomline, these guys do the old-school car dealer hustle. They don't care about their customers and they don't have integrity. Absolutely avoid this place. More

Horrible experience. Zero starts if I could. Found a car I really liked but looked online a little more and found the exact same car at a dealer in San Marcos for same price except 15k miles less Found a car I really liked but looked online a little more and found the exact same car at a dealer in San Marcos for same price except 15k miles less and automatic transmission. Took off work and drove down to San Marcos to look and called back to South Point Dodge Chrysler Jeep in Austin to see if they would beat the price. They came down a reasonable amount so I turned down the San Marcos deal and drove back to Austin to buy the car from South Point Dodge Chrysler Jeep. I was so sure of it I had my friend drop me off and told him to leave. When I walked in they told me that price was only if I financed through them at a higher interest rate. We had already discussed that I would be taking care of my own financing and had a check in hand. They said if you use your own financing we’ll only sell it to you for the original sticker price. I walked out. Guess I showed my cards by letting them know I was ready to sign and let the sales guy witness me telling my friend to leave and drive away leaving me there when they were about to close. I wasted a day off work, a trip to San Marcos and gave up a car I would have otherwise bought. I was hoping to have a new car to drive out of town for Christmas. Extremely disappointed. They used old used car sales techniques - good buy, bad guy. Salesperson (Brandon) left pretending to speak to his manager a couple of times. At the end he said “let me see if they will talk to you before you leave” and came back and said something to the affect that “they are too spineless to tell you themselves”. I have no proof that he didn’t speak to someone but I strongly suspect it was an act. I thought this kind of old school sales stuff was ancient history. Salesperson was extremely young and it showed but he learned his technique somewhere. I guess I should have known from my first visit when he said “what will it take to earn your business today?”. More

Ethical? you make the call "Buyer beware” of promises by @dringlertoyota . Two months patient with 1 key and a contractual agreement for another key. Lost it today waiting two "Buyer beware” of promises by @dringlertoyota . Two months patient with 1 key and a contractual agreement for another key. Lost it today waiting two hours and ending up having to pay for it myself (car was held hostage by @SouthPointDCJR because @donringlerautos didnt pay them). More

Hidden Charges - Buyer Beware Terrible experience with this dealership. I was lured into the dealership from another city to purchase a vehicle that was advertised online. Once I Terrible experience with this dealership. I was lured into the dealership from another city to purchase a vehicle that was advertised online. Once I arrived they quickly got me into the finance office where the finance manager went over numbers with me. I noticed an $1875.00 add on to the deal and I was told that if I wanted to buy the car at the advertised price online I had to pay the $1875.00 for additional add-ons. I was told I was being charged for pinstripes, door edge guards and other various protections. Funny thing is that the truck I looked at had no pin stripe and no door edge guards and the rest of the "protections" were supposed to be paint and fabric protections. No way to tell if that was ever even applied. When I said that I didn't want these services I was told then they would have to raise the price of the car by $1875.00, higher than what I was told and what was shown online. I left the dealership after I realized the low online price was nothing more than a way to get you in the door so you can be up sold. I was NEVER told about this add on prior to driving from another city to get there and there was no addendum on the vehicle itself to show anything was even added. Lots of smoke and mirrors at this place. Buyers beware of what your getting yourself into and don't be forced to purchase anything you do not need or what. More

Read Yelp Reviews Before you give this business any money My review is solely for the service department, I did not have any contact with other staff. My wife lost both pairs of keys for her Jeep Cherokee My review is solely for the service department, I did not have any contact with other staff. My wife lost both pairs of keys for her Jeep Cherokee (her fault) so we googled the closest Jeep dealer without reading the reviews (our fault).  She called at 730am yesterday to double check that they had the car key that she needed.  She spoke to Bubba (that's what the manager told us his name was) and Bubba assured her that they did have 1 key that would work for her car so she said great!   At 230pm we had her car towed to the dealership and gave him all of the information to drop it off for us.  The tow truck guy dropped the car off in the back of the dealership and didn't give them any of our info (his fault).  So far everybody has accepted responsibility for their mistakes/actions....that my friends is about to change, listen up. My wife calls the dealership from her work a total of 7 times throughout the day to verify that her car is being taken care of.  4 times nobody answers 3 times she gets 3 different receptionists that can't find her car in the system...ok tow guys fault. I leave my job early to pick my wife up from work to go to the dealership in person to see what is going on since the phones don't seem to work that well.  When we arrive we speak to Gale Tolson who is very friendly and assures us that we will get taken care of (he was nice) Gale hands us off to Robert Cruz (he had decent customer service but did not take responsibility for his actions)  Mr. Cruz explained to us how the tow truck driver screwed up etc...and continued to explain how they don't actually have a key, it was sold to another customer even though Bubba told my wife that she could purchase it at 730am that day.  I asked Robert what our options were...after going back and forth with him for a bit he said he could get a key from a different dealership in the morning, have everything installed and send the free shuttle to pick her up from work at noon. Well Folks, you guessed it, that never happened and the dealer never called her, she called 4 times and finally got ahold of the shuttle driver who was never informed that she even needed a ride.  Finally at 6pm ish she was picked up and taken to the dealer. Long story short Robert made me several promises last night to mitigate the situation but apparently didn't tell any of his co-workers (his fault) and I didn't get it in writing (my fault). Jeff (a manager) told my wife to leave and never come back as he was calling the police. I called Jeep customer service line and spoke to a very helpful representative who listened to my issue, called Jeff and said that she wrote down notes on the dealer....Unfortunately this dealer is a poor reflection on the Jeep brand.  I feel sick to my stomach at the very low level of customer service and agree with the majority of reviewers that this dealership is sub-par and does not meet the standard of excellence that we as paying customers come to expect. I think that the root of the problem with this dealership is a huge lack of communication, a number of employees who don't care and poor management.  Compared to my last Jeep dealership who bend over backward to get you back on the road and who own up to their mistakes, this dealership is the polar opposite :( More

Treats you like Family I can not express the appreciation I have for the Employees at this dealership, especially Richard Atkins in the Service dept. I had an accident whil I can not express the appreciation I have for the Employees at this dealership, especially Richard Atkins in the Service dept. I had an accident while traveling to the airport, I was lost and alone in Austin. I had to have the car towed to South Point. I am from the Killeen area. My car was there for a while for repairs. Richie in the service dept. kept in touch with me and assured me all was going to be ok. He walked me through all the steps it took up until my vehicle was finished. They went above and beyond. My next car purchase will be from South Point Dodge. Thanks again to the Service Dept and Sarah in the customer service Dept. You guys are great!!!!!! More

Think Again before buying Jeep: Warranty Repair Means Nothin Simple repairs under warranty isn't simple. To add complexity to the problem, a major shake down on staff turnover, including the service manager. S Simple repairs under warranty isn't simple. To add complexity to the problem, a major shake down on staff turnover, including the service manager. Service advisors lied about certain repairs be completed; they weren't performed at all. Service advisors did not keep in contact; always chasing them down. Chasing down ANYONE in service is a challenge, including Service Manager, Assistant Service manager and service advisors. When someone answers in service and ask to call you back; don't let them hang up because you will NOT receive a return call. You will have to chase them down again. I asked for an estimate on out of pocket repair costs from 1st day; by day 31, I had not received the FIRST initial estimate for any out of pocket cost not covered under warranty. I was contacted on day 30 to pick up the vehicle; I insisted on taking the vehicle for a test drive prior to my acceptance. The vehicle was NOT service ready. In fact it had scratches on the vehicle door, grease on the exterior paint, and parts left over inside the vehicle. Going through the list of repairs; 50% percent of the repairs still remained OPEN, not completed. One of repairs was identified as a do over as it failed quality check. I met the director of Service; the one who fired over 20 staff personnel within the past 30 days and he was very passive and did not engage in any promises of expectations. He was not apologetic, nor empathetic. He shadowed the service advisor; waiting for me to "blow up" on them. Patience ran very thin, however, remained calm and direct. NBC has news segments covering the poor quality of Jeep and service. Jeep placed #20 out of 20 as the lowest rating in the industry. However, I had to experience it first hand to understand the impact. I will NOT make the same mistake of buying ANY BRAND of vehicle under this auto company. I would NOT recommend purchasing a Jeep vehicle ever. Very pricey and IF you have to use service (which you will) then you might as well throw money into a grill, pour some gas on it and light it up. It's very poor investment; one of which I am paying for Jeep's poor service and lack of disciplines to run a successful business. If you have stocks, pull out before you lose everything. No wonder the whole auto company went bankrupt. I will NOT be a customer EVER again. And the dealership will soon answer questions to the Attorney General of Texas, Better Business Bureau, KXAN, KVUE and possibly the Local judicial system. These are your best methods of fighting back and preventing others from the same poor experience. More

Dishonest, indifferent apathetic theives My vehicle has been in their repair shop for 9 months and still has not been repaired. They will not return calls, offer solutions when you finally go My vehicle has been in their repair shop for 9 months and still has not been repaired. They will not return calls, offer solutions when you finally go to visit them in person, will not allow me to speak to someone with authority in the dealership and have cost me tens of thousands of dollars. It has been an absolutely devestating experience for me and my family. They have cost us 36000 dollars and we are out that money while they have held my vehicle for months losing equity and paying for taxes and insurance on a vehicle we have not been able to drive and they are unable to fix. The refuse to offer any solution and will not even consider a practical conversation about resolving the issue. They have had their entire service staff quit in 1 day because of the poor management and we lost anyone who had any knowledge of our situation. i cannot express enough how dangerous this business is to trust with your vehicle for repairs, and if they can't even resolve this issue how could anyone trust that they would ever be a trustworthy source to buy a new one from. Please avoid this business at all costs. You may have had a good experience in the past, or maybe you just bought a vehicle that did not have any problems. But if you have any issue, do not expect them to help you, they have only made things worse. We are looking at a complete loss devastating my family and our day to day life and it is solely their responsibility. I have been led to believe that someone would help me and resolve the issue on numerous occasions, most recently with Jamie Morris a sales manager there, and Jim ( I did not catch his last name) the service manager. Both are now ignoring dealing with this issue. I have been nothing but patient and very understanding for months, even brought coffee and donuts to the other service writers and former service manager. They have taken advantage of me and abused me and stolen from me. I am angry, humiliated and embarrassed at having to post my situations publicly. but I have tried literally everything in my power short of hiring a lawyer which is the next step. I know online ratings can sometimes be misleading or false. i will verify with anyone my story and back up with documentation everything I have said. Please if you're like me and money is important to your family and a quality vehicle with a quality dealership who stands behind it, and you is absolutely necessary then please do not go to this dealership. Please protect yourself and shop somewhere else. Please feel free to contact me if you would like to hear my story. I will most likely start sitting out by the road in front of their dealership with a sign to warn others what they have done to me. So if you see me say hello, i'll be more than happy to share my story with you. More