South Point Dodge Chrysler Jeep Ram

Hidden Charges - Buyer Beware Terrible experience with this dealership. I was lured into the dealership from another city to purchase a vehicle that was advertised online. Once I Terrible experience with this dealership. I was lured into the dealership from another city to purchase a vehicle that was advertised online. Once I arrived they quickly got me into the finance office where the finance manager went over numbers with me. I noticed an $1875.00 add on to the deal and I was told that if I wanted to buy the car at the advertised price online I had to pay the $1875.00 for additional add-ons. I was told I was being charged for pinstripes, door edge guards and other various protections. Funny thing is that the truck I looked at had no pin stripe and no door edge guards and the rest of the "protections" were supposed to be paint and fabric protections. No way to tell if that was ever even applied. When I said that I didn't want these services I was told then they would have to raise the price of the car by $1875.00, higher than what I was told and what was shown online. I left the dealership after I realized the low online price was nothing more than a way to get you in the door so you can be up sold. I was NEVER told about this add on prior to driving from another city to get there and there was no addendum on the vehicle itself to show anything was even added. Lots of smoke and mirrors at this place. Buyers beware of what your getting yourself into and don't be forced to purchase anything you do not need or what. More

Read Yelp Reviews Before you give this business any money My review is solely for the service department, I did not have any contact with other staff. My wife lost both pairs of keys for her Jeep Cherokee My review is solely for the service department, I did not have any contact with other staff. My wife lost both pairs of keys for her Jeep Cherokee (her fault) so we googled the closest Jeep dealer without reading the reviews (our fault).  She called at 730am yesterday to double check that they had the car key that she needed.  She spoke to Bubba (that's what the manager told us his name was) and Bubba assured her that they did have 1 key that would work for her car so she said great!   At 230pm we had her car towed to the dealership and gave him all of the information to drop it off for us.  The tow truck guy dropped the car off in the back of the dealership and didn't give them any of our info (his fault).  So far everybody has accepted responsibility for their mistakes/actions....that my friends is about to change, listen up. My wife calls the dealership from her work a total of 7 times throughout the day to verify that her car is being taken care of.  4 times nobody answers 3 times she gets 3 different receptionists that can't find her car in the system...ok tow guys fault. I leave my job early to pick my wife up from work to go to the dealership in person to see what is going on since the phones don't seem to work that well.  When we arrive we speak to Gale Tolson who is very friendly and assures us that we will get taken care of (he was nice) Gale hands us off to Robert Cruz (he had decent customer service but did not take responsibility for his actions)  Mr. Cruz explained to us how the tow truck driver screwed up etc...and continued to explain how they don't actually have a key, it was sold to another customer even though Bubba told my wife that she could purchase it at 730am that day.  I asked Robert what our options were...after going back and forth with him for a bit he said he could get a key from a different dealership in the morning, have everything installed and send the free shuttle to pick her up from work at noon. Well Folks, you guessed it, that never happened and the dealer never called her, she called 4 times and finally got ahold of the shuttle driver who was never informed that she even needed a ride.  Finally at 6pm ish she was picked up and taken to the dealer. Long story short Robert made me several promises last night to mitigate the situation but apparently didn't tell any of his co-workers (his fault) and I didn't get it in writing (my fault). Jeff (a manager) told my wife to leave and never come back as he was calling the police. I called Jeep customer service line and spoke to a very helpful representative who listened to my issue, called Jeff and said that she wrote down notes on the dealer....Unfortunately this dealer is a poor reflection on the Jeep brand.  I feel sick to my stomach at the very low level of customer service and agree with the majority of reviewers that this dealership is sub-par and does not meet the standard of excellence that we as paying customers come to expect. I think that the root of the problem with this dealership is a huge lack of communication, a number of employees who don't care and poor management.  Compared to my last Jeep dealership who bend over backward to get you back on the road and who own up to their mistakes, this dealership is the polar opposite :( More

Treats you like Family I can not express the appreciation I have for the Employees at this dealership, especially Richard Atkins in the Service dept. I had an accident whil I can not express the appreciation I have for the Employees at this dealership, especially Richard Atkins in the Service dept. I had an accident while traveling to the airport, I was lost and alone in Austin. I had to have the car towed to South Point. I am from the Killeen area. My car was there for a while for repairs. Richie in the service dept. kept in touch with me and assured me all was going to be ok. He walked me through all the steps it took up until my vehicle was finished. They went above and beyond. My next car purchase will be from South Point Dodge. Thanks again to the Service Dept and Sarah in the customer service Dept. You guys are great!!!!!! More

Think Again before buying Jeep: Warranty Repair Means Nothin Simple repairs under warranty isn't simple. To add complexity to the problem, a major shake down on staff turnover, including the service manager. S Simple repairs under warranty isn't simple. To add complexity to the problem, a major shake down on staff turnover, including the service manager. Service advisors lied about certain repairs be completed; they weren't performed at all. Service advisors did not keep in contact; always chasing them down. Chasing down ANYONE in service is a challenge, including Service Manager, Assistant Service manager and service advisors. When someone answers in service and ask to call you back; don't let them hang up because you will NOT receive a return call. You will have to chase them down again. I asked for an estimate on out of pocket repair costs from 1st day; by day 31, I had not received the FIRST initial estimate for any out of pocket cost not covered under warranty. I was contacted on day 30 to pick up the vehicle; I insisted on taking the vehicle for a test drive prior to my acceptance. The vehicle was NOT service ready. In fact it had scratches on the vehicle door, grease on the exterior paint, and parts left over inside the vehicle. Going through the list of repairs; 50% percent of the repairs still remained OPEN, not completed. One of repairs was identified as a do over as it failed quality check. I met the director of Service; the one who fired over 20 staff personnel within the past 30 days and he was very passive and did not engage in any promises of expectations. He was not apologetic, nor empathetic. He shadowed the service advisor; waiting for me to "blow up" on them. Patience ran very thin, however, remained calm and direct. NBC has news segments covering the poor quality of Jeep and service. Jeep placed #20 out of 20 as the lowest rating in the industry. However, I had to experience it first hand to understand the impact. I will NOT make the same mistake of buying ANY BRAND of vehicle under this auto company. I would NOT recommend purchasing a Jeep vehicle ever. Very pricey and IF you have to use service (which you will) then you might as well throw money into a grill, pour some gas on it and light it up. It's very poor investment; one of which I am paying for Jeep's poor service and lack of disciplines to run a successful business. If you have stocks, pull out before you lose everything. No wonder the whole auto company went bankrupt. I will NOT be a customer EVER again. And the dealership will soon answer questions to the Attorney General of Texas, Better Business Bureau, KXAN, KVUE and possibly the Local judicial system. These are your best methods of fighting back and preventing others from the same poor experience. More

Dishonest, indifferent apathetic theives My vehicle has been in their repair shop for 9 months and still has not been repaired. They will not return calls, offer solutions when you finally go My vehicle has been in their repair shop for 9 months and still has not been repaired. They will not return calls, offer solutions when you finally go to visit them in person, will not allow me to speak to someone with authority in the dealership and have cost me tens of thousands of dollars. It has been an absolutely devestating experience for me and my family. They have cost us 36000 dollars and we are out that money while they have held my vehicle for months losing equity and paying for taxes and insurance on a vehicle we have not been able to drive and they are unable to fix. The refuse to offer any solution and will not even consider a practical conversation about resolving the issue. They have had their entire service staff quit in 1 day because of the poor management and we lost anyone who had any knowledge of our situation. i cannot express enough how dangerous this business is to trust with your vehicle for repairs, and if they can't even resolve this issue how could anyone trust that they would ever be a trustworthy source to buy a new one from. Please avoid this business at all costs. You may have had a good experience in the past, or maybe you just bought a vehicle that did not have any problems. But if you have any issue, do not expect them to help you, they have only made things worse. We are looking at a complete loss devastating my family and our day to day life and it is solely their responsibility. I have been led to believe that someone would help me and resolve the issue on numerous occasions, most recently with Jamie Morris a sales manager there, and Jim ( I did not catch his last name) the service manager. Both are now ignoring dealing with this issue. I have been nothing but patient and very understanding for months, even brought coffee and donuts to the other service writers and former service manager. They have taken advantage of me and abused me and stolen from me. I am angry, humiliated and embarrassed at having to post my situations publicly. but I have tried literally everything in my power short of hiring a lawyer which is the next step. I know online ratings can sometimes be misleading or false. i will verify with anyone my story and back up with documentation everything I have said. Please if you're like me and money is important to your family and a quality vehicle with a quality dealership who stands behind it, and you is absolutely necessary then please do not go to this dealership. Please protect yourself and shop somewhere else. Please feel free to contact me if you would like to hear my story. I will most likely start sitting out by the road in front of their dealership with a sign to warn others what they have done to me. So if you see me say hello, i'll be more than happy to share my story with you. More

Bad service I went for a oil change, replace botg front disks... after 7 hours of service they didn't put the sticker for the next oil change, I said no big probl I went for a oil change, replace botg front disks... after 7 hours of service they didn't put the sticker for the next oil change, I said no big problem, I went to IKEA, on my way back I noticed my break lights were on all the time, my engine and stability lights came on, went back and they told me they forgot to plug in sensors and something else,,,,, it's been 3 weeks and my brakes still don't work good..I paid almost a thousand dlls for this... More

Service department seems to be inadequately trained I wish I could share more about this 'business' but I have been unable to even get my vehicle into the service department after days of trying. I did I wish I could share more about this 'business' but I have been unable to even get my vehicle into the service department after days of trying. I did mention it was for recall related items so since its not a cash cow I am sure this is not of any interest to the management nor the advisers due to them not being able to make money off of me. I will go elsewhere and I suggest others do as well after reading the comments this place seems bad. So lets once again give this place a bad mark. Every time I take my vehicle here for recall or warranty work something else is always broken. First time I took it in for an airbag recall then horn is broken, they wanted me to pay of course. Then when I take it in to get the horn fixed the xxxx battery needs replacing, me thinks they left it on and it drained which also explains the 45 minute wait I had to endure to pick my car up as they were probably having to jump it. This place just plain sucks! Stay away if you want your vehicle to work properly and be able to enjoy your time. More

Loved the service....will recommend to fam n friends The service was great....they are willi g to help n they listen to all your issues....they will right the wrongs....they are very friendly....they all The service was great....they are willi g to help n they listen to all your issues....they will right the wrongs....they are very friendly....they all acknowledged us ...that was great customer service....they make u feel at home....great job guys keep up the great work????? More

No hassle, good service! I've had horriable experiences at a different dealership, felt pressured and overwhelmed. Working with the guys at Jeep there was no hassle, they foun I've had horriable experiences at a different dealership, felt pressured and overwhelmed. Working with the guys at Jeep there was no hassle, they found the car I wanted and never pushed me into getting it. Very patient and understanding of my needs. You can tell they put the customer first and show respect and want to gain your trust. More

Great !!! Had such a bad experience 3weeks prior with a random sales rep had me almost all but done with shopping at Dodge & considering switching over to Toyot Had such a bad experience 3weeks prior with a random sales rep had me almost all but done with shopping at Dodge & considering switching over to Toyota but I gave it a second chance because my parents highly recommended me going back seeing as how I was having problems with my current dodge vehicle. Had a completely different experience, got to trade in my old one with hardly any difficulty and the sales rep who helped me (Everth Aldana) made the experience so much better! Not only did I leave with a better state of mind about Dodge, I left with a better car. More