South Point Dodge Chrysler Jeep Ram

Service Department with Attitude, and it's not a good one! If I could rate the service department at South Point Dodge a double negative zero, it still wouldn't be low enough for this dealership! I called and If I could rate the service department at South Point Dodge a double negative zero, it still wouldn't be low enough for this dealership! I called and left messages for my service tech to return my call. I waited for 5 days and he never called me back! When I called back to back and He finally answered I was shocked! First words out of my mouth, what's the deal it's been 5 days and you haven't returned my car! His response, I have 75 other customers, I'm too busy!! My response, Oh xxxx to the NO! Are they all trying to contact you the same time as I am? And I had to quickly remove myself from the call! What kind of Customer Service is that? And the service manager, I'll post my thoughts later! Maybe by the time I do post, I will not be as upset but I seriously doubt it!! More

Very Bad Experience last year but now a happy customer!! Due to a very bad experience at South Point Dodge last year (described below) I said I would not ever darken the door of South Point Dodge again. Afte Due to a very bad experience at South Point Dodge last year (described below) I said I would not ever darken the door of South Point Dodge again. After receiving and replying to a promotional email from Craig, the new GM, on Thursday May 25th, I explained that I would never darken their dealership doors again! In my reply I also explained my previous experience with South Point Management. On Friday morning I received a email apologizing for my treatment from the previous management team and asking that I give him a call. I did and he explained that I wasn't the only one who experienced that type of treatment and that the owner had recently cleaned house and brought in all new management and sales staff. He said he and his new team were trying to rebuild the dealership reputation. He ask what it would take to make up for my issues with the previous management. I figured OK this guy is a car salesman and only wants to get me back in so he could haggle with me. I figured I'm in the market for another truck so I played along. I explained that I had been thinking about trading my 1+ year old 2WD RAM (purchased the same day as my previous experience but from another dealer) for a 2017 4WD RAM (almost lost my truck twice in the past year on slick boat ramps). Craig ask that I give him the VIN for my truck, pick out a truck from their online site, and send him the stock #, which I did. The deal he came back with blew my socks off. This was late Friday evening and Craig said to come by and pick up the truck, drive it all weekend, and if I liked it I could come in on Monday and sign the papers. Now keep in mind the deal occurred over email and text without any haggling on my part. I met Craig and several staff members when I went in on Monday and I could not believe the difference in attitude from my previous experience at South Point. Needless to say I drove away a happy customer with my new 4WD 2017 RAM Lone Star!! My payments are within $15 of my old truck and the new truck had a sticker price of over $10K more than my old truck. I would highly recommend South Point under the current management. The people I dealt with were incredible. My previous experience (01/01/2016): In January last year I had a deal for a 2016 RAM Lone Star on the table and approved by the New Car Sales Mgr. After the Sales Mgr. went to get final approval from the General Mgr. the GM came down and started shouting that I was trying to steal thousands of dollars from him. As I walked across the lobby to retrieve the keys to my old truck so I could leave. The GM followed me and continued to berate me in front of other customers. If there was a problem with the deal the Sales Mgr. should not have approved the deal in the first place. I then drove to another dealer and made a deal on a new 2016 Ram Lone Star 2WD equipped just like the one I was going to buy from South Point and within a few dollars of the deal I walked away from at South Point. More

Lookin for cars He was friendly and answer alot of questions..he was very helpful...didnt rush into anything...we had alot of questions bout the vehicle and he had al He was friendly and answer alot of questions..he was very helpful...didnt rush into anything...we had alot of questions bout the vehicle and he had alot of answers.. More

Frank Castro Salesman of Choice When we came to the dealership we had no idea it would be so easy for us to get a vehicle. It was harder for us to Vote than to Buy a Car. If you want When we came to the dealership we had no idea it would be so easy for us to get a vehicle. It was harder for us to Vote than to Buy a Car. If you want an Easy and painless deal of a Vehicle Go down to Southpoint Dodge and be sure to ask for a Great Salesman named FRANK CASTRO The Dog Lover. More

Great salesman Anthony Loera Great and friendly salesman, My son bought a nice vehicle looks like new, Anthony was awesome and did all he needed to do to make this sale go smooth Great and friendly salesman, My son bought a nice vehicle looks like new, Anthony was awesome and did all he needed to do to make this sale go smooth More

Totally transformed dealership! I gave up on this dealership years ago, but decided last week to just stop by to look at the new models. I was shocked at their effort to answer ever I gave up on this dealership years ago, but decided last week to just stop by to look at the new models. I was shocked at their effort to answer every question and their fairness on pricing and trade-in value. They even pulled a diesel mechanic out of the shop to fully answer my concerns. They have been reborn as a dealership! More

Under new management! Whole new place!! UNDER NEW MANAGEMENT AND HE IS ABSOLUTELY AMAZING!!!! The new GM has not even been there two weeks and he has completely changed the way this place op UNDER NEW MANAGEMENT AND HE IS ABSOLUTELY AMAZING!!!! The new GM has not even been there two weeks and he has completely changed the way this place operates. He took my absolutely horrible experience and made me a loyal customer. I cannot begin to describe how much I loathed this place when I left the first time and he took such great care of me and cared so much about making it right that I have developed a deep respect for him and will recommend this place to everyone I can. He has fired almost every staff member there and brought in new, professional, hardworking people. If you have ever had a bad experience please know that it is not the place it once was and I implore you to please go in and see for yourself. The south point we once knew no longer exists. Thank you so much Craig, I can't wait to see the continuous improvemts to this place! More

2x The Charm. Not!! This place needs to get there act together. I have taken 2 different vehicles there to have service done and I have walked away both times trying to This place needs to get there act together. I have taken 2 different vehicles there to have service done and I have walked away both times trying to understand how they are still in business. I was told the old song and dance by the GM that he had only been at the property for 5 days and he had already cleaned house with all sales people that were bad and his next project was the service area. Did all the right things listened, wrote done the information and pretended like he gave a xxxx but I still walked out of there with issues from a recall that were said to have been fixed. Get in the vehicle and the light is still on, tech looks at it said that they did a final test drive and there were no issues. If there were no issues then why did the light come back on. Still couldn't give me a straight answer. Needless to say I left again with the light still coming on. Anyone looking for great customer service look elsewhere. More

Price switching We went to South Point Dodge to look at used Jeep they had listed on the website. We had never driven or looked at one before. The first price South We went to South Point Dodge to look at used Jeep they had listed on the website. We had never driven or looked at one before. The first price South Point Dodge quoted was $1,000 over the asking price on the website. I replied that the price was higher than advertised. They quickly quoted a lessor price. I told them that the priced seemed to be good, but wanted to do some research. I was a little skeptical because they advertised one price, quoted me a higher price, and then offered me a lower price. When I called to accept the offer if the car was still available, I was informed that the price is now $2,000 more than what was quoted. More

COMPANY FULL OF LIARS AND FLUNKIES!!! "ALDI" IS NUMBER 1 BEWARE OF THIS COMPANY!!! ************************************************************************************************* IF I COULD LEAVE A 0 OR BEWARE OF THIS COMPANY!!! ************************************************************************************************* IF I COULD LEAVE A 0 OR A NEGATIVE I WOULD BECAUSE THEY ARE DEFINATELY NOT WORTH 1 STAR!!!!!!!!! STAY AWAY FROM ALDI!!! I had an awful experience with ALDI the internet mgr or some sort of mgr!!! Aldi called and emailed me multiple times to get my business!! I was very leery of going in. I stressed to her that I did not want to come in unless all paper work was done because I have a very busy schedule she then told me that she understands and I will make sure that every thing Is taken care of before I arrive She claimed my credit was ran and I was approved all I needed was my check stub and proof of residence this was on a Friday, and she also told me she will call Monday morning with my payment amounts! So when Monday came she called me again and began to tell me all the vehicles that I was APPROVED for "NOT PREAPPROVED" and that all I need to do is come down fill out paper work etc. I agreed so I told her I will be there shortly by now im happy I know I have already told this lady that I did not want to come unless u can get me approved and everything taken care of before I arrived " SO I WAS FOR SURE THAT SHE WOULDNT PLAY GAMES!! I BELIEVED HER SO I WENT!! unfortunately when I arrived she sent a young man named Louis to me I FIGURED SHE SENT HIM TO DO HER DIRTY WORK!!! He was very pleasant..but after the visit that no longer mattered.. Louis came to greet me and began to ask me about things on my credit and I told him me and ALDI discussed this already so I was confused on why we were going over this again.. he began to tell me that my credit has not been ran and that they were just now going to send my credit to the bank to get approval and at that moment I WAS LIVID!!! I asked him to get ALDI he went to get her and was gone for 20 mins and she never came!! TO SAY ANYTHING TO ME he came with more bad news that I needed a co signer and so fourth and so on and or a down payment this time with another manager I believe Mr Walton is his name he was also nice but It did not matter to me at this point!! all of this B.S because of Aldi lying and she not once came down to address her lies or to give me explanation... I could have went more into depth but I AM already tired of dealing with this company... BEWARE OF ALDI AND HER LIES SHE HIDES BEHIND HER EMPLOYEES AND WILL BUG U TO DEATH TILL YOU COME AND THEN SHE WONT EVEN DEAL WITH YOU AFTER THE FACT!!! I WILL NEVER DEAL WITH THIS COMPANY EVER IN LIFE AND WHAT I AM MORE LIVID ABOUT MORE THAN ANYTHING IS THE FACT THAT I TOLD HER I DID NOT HAVE TIME I DID NOT TRUST DEALERSHIPS I DID NOT WANT MY TIME WASTED ETC... AND SHE DID EXACTLY WHAT I TOLD HER I WANTED TO STAY AWAY FROM!!! NEVER AGAIN AND IM SURE IF THE DEAL HAD OF WENT THRU IT WOULD HAVE BEEN MORE LIES!!! More