South Point Dodge Chrysler Jeep Ram

Bad service I went for a oil change, replace botg front disks... after 7 hours of service they didn't put the sticker for the next oil change, I said no big probl I went for a oil change, replace botg front disks... after 7 hours of service they didn't put the sticker for the next oil change, I said no big problem, I went to IKEA, on my way back I noticed my break lights were on all the time, my engine and stability lights came on, went back and they told me they forgot to plug in sensors and something else,,,,, it's been 3 weeks and my brakes still don't work good..I paid almost a thousand dlls for this... More

Service department seems to be inadequately trained I wish I could share more about this 'business' but I have been unable to even get my vehicle into the service department after days of trying. I did I wish I could share more about this 'business' but I have been unable to even get my vehicle into the service department after days of trying. I did mention it was for recall related items so since its not a cash cow I am sure this is not of any interest to the management nor the advisers due to them not being able to make money off of me. I will go elsewhere and I suggest others do as well after reading the comments this place seems bad. So lets once again give this place a bad mark. Every time I take my vehicle here for recall or warranty work something else is always broken. First time I took it in for an airbag recall then horn is broken, they wanted me to pay of course. Then when I take it in to get the horn fixed the xxxx battery needs replacing, me thinks they left it on and it drained which also explains the 45 minute wait I had to endure to pick my car up as they were probably having to jump it. This place just plain sucks! Stay away if you want your vehicle to work properly and be able to enjoy your time. More

Loved the service....will recommend to fam n friends The service was great....they are willi g to help n they listen to all your issues....they will right the wrongs....they are very friendly....they all The service was great....they are willi g to help n they listen to all your issues....they will right the wrongs....they are very friendly....they all acknowledged us ...that was great customer service....they make u feel at home....great job guys keep up the great work????? More

No hassle, good service! I've had horriable experiences at a different dealership, felt pressured and overwhelmed. Working with the guys at Jeep there was no hassle, they foun I've had horriable experiences at a different dealership, felt pressured and overwhelmed. Working with the guys at Jeep there was no hassle, they found the car I wanted and never pushed me into getting it. Very patient and understanding of my needs. You can tell they put the customer first and show respect and want to gain your trust. More

Great !!! Had such a bad experience 3weeks prior with a random sales rep had me almost all but done with shopping at Dodge & considering switching over to Toyot Had such a bad experience 3weeks prior with a random sales rep had me almost all but done with shopping at Dodge & considering switching over to Toyota but I gave it a second chance because my parents highly recommended me going back seeing as how I was having problems with my current dodge vehicle. Had a completely different experience, got to trade in my old one with hardly any difficulty and the sales rep who helped me (Everth Aldana) made the experience so much better! Not only did I leave with a better state of mind about Dodge, I left with a better car. More

Service Department with Attitude, and it's not a good one! If I could rate the service department at South Point Dodge a double negative zero, it still wouldn't be low enough for this dealership! I called and If I could rate the service department at South Point Dodge a double negative zero, it still wouldn't be low enough for this dealership! I called and left messages for my service tech to return my call. I waited for 5 days and he never called me back! When I called back to back and He finally answered I was shocked! First words out of my mouth, what's the deal it's been 5 days and you haven't returned my car! His response, I have 75 other customers, I'm too busy!! My response, Oh xxxx to the NO! Are they all trying to contact you the same time as I am? And I had to quickly remove myself from the call! What kind of Customer Service is that? And the service manager, I'll post my thoughts later! Maybe by the time I do post, I will not be as upset but I seriously doubt it!! More

Very Bad Experience last year but now a happy customer!! Due to a very bad experience at South Point Dodge last year (described below) I said I would not ever darken the door of South Point Dodge again. Afte Due to a very bad experience at South Point Dodge last year (described below) I said I would not ever darken the door of South Point Dodge again. After receiving and replying to a promotional email from Craig, the new GM, on Thursday May 25th, I explained that I would never darken their dealership doors again! In my reply I also explained my previous experience with South Point Management. On Friday morning I received a email apologizing for my treatment from the previous management team and asking that I give him a call. I did and he explained that I wasn't the only one who experienced that type of treatment and that the owner had recently cleaned house and brought in all new management and sales staff. He said he and his new team were trying to rebuild the dealership reputation. He ask what it would take to make up for my issues with the previous management. I figured OK this guy is a car salesman and only wants to get me back in so he could haggle with me. I figured I'm in the market for another truck so I played along. I explained that I had been thinking about trading my 1+ year old 2WD RAM (purchased the same day as my previous experience but from another dealer) for a 2017 4WD RAM (almost lost my truck twice in the past year on slick boat ramps). Craig ask that I give him the VIN for my truck, pick out a truck from their online site, and send him the stock #, which I did. The deal he came back with blew my socks off. This was late Friday evening and Craig said to come by and pick up the truck, drive it all weekend, and if I liked it I could come in on Monday and sign the papers. Now keep in mind the deal occurred over email and text without any haggling on my part. I met Craig and several staff members when I went in on Monday and I could not believe the difference in attitude from my previous experience at South Point. Needless to say I drove away a happy customer with my new 4WD 2017 RAM Lone Star!! My payments are within $15 of my old truck and the new truck had a sticker price of over $10K more than my old truck. I would highly recommend South Point under the current management. The people I dealt with were incredible. My previous experience (01/01/2016): In January last year I had a deal for a 2016 RAM Lone Star on the table and approved by the New Car Sales Mgr. After the Sales Mgr. went to get final approval from the General Mgr. the GM came down and started shouting that I was trying to steal thousands of dollars from him. As I walked across the lobby to retrieve the keys to my old truck so I could leave. The GM followed me and continued to berate me in front of other customers. If there was a problem with the deal the Sales Mgr. should not have approved the deal in the first place. I then drove to another dealer and made a deal on a new 2016 Ram Lone Star 2WD equipped just like the one I was going to buy from South Point and within a few dollars of the deal I walked away from at South Point. More

Lookin for cars He was friendly and answer alot of questions..he was very helpful...didnt rush into anything...we had alot of questions bout the vehicle and he had al He was friendly and answer alot of questions..he was very helpful...didnt rush into anything...we had alot of questions bout the vehicle and he had alot of answers.. More

Frank Castro Salesman of Choice When we came to the dealership we had no idea it would be so easy for us to get a vehicle. It was harder for us to Vote than to Buy a Car. If you want When we came to the dealership we had no idea it would be so easy for us to get a vehicle. It was harder for us to Vote than to Buy a Car. If you want an Easy and painless deal of a Vehicle Go down to Southpoint Dodge and be sure to ask for a Great Salesman named FRANK CASTRO The Dog Lover. More

Great salesman Anthony Loera Great and friendly salesman, My son bought a nice vehicle looks like new, Anthony was awesome and did all he needed to do to make this sale go smooth Great and friendly salesman, My son bought a nice vehicle looks like new, Anthony was awesome and did all he needed to do to make this sale go smooth More