South Point Dodge Chrysler Jeep Ram

I regret going out of my way! Sales staff and the customer service reps are by far the most unresponsive and unprofessional I have ever experienced. Don't walk out side if there is Sales staff and the customer service reps are by far the most unresponsive and unprofessional I have ever experienced. Don't walk out side if there is water on the ground. Service was driving vehicles at a pretty high rate for speed for a lot and where hitting the puddles and managed to get water all over me. I walked around out front for quite some time waiting for sales and not even one person walked up to me and said hello. I don't think they are that busy considering the parking lot was empty. I feel bad for the owner of this dealership. He probably has no idea the level of incompendece he has walking around that dealership. More

a month later Where do I begin the horror story, how does this dealership claim to be who they are. As I find out that over a month later they ask for my sons car b Where do I begin the horror story, how does this dealership claim to be who they are. As I find out that over a month later they ask for my sons car back do to there lack of loan approvals. He is NOW left without a car due to a trade in and 500$ down on top of that. Not to mention the issue my own mother had to deal with over a pay stub. I understand policies and procedures but south point your on my xxxxty list. Not recommended and will never refer. Hello for California you suck. Thanks, Jess Gonzalez More

Sales and Financing Dept When you go in their everyone is quick to help you and get you the loan for the car of your dreams. Once the loan is supposedly approve you go to the When you go in their everyone is quick to help you and get you the loan for the car of your dreams. Once the loan is supposedly approve you go to the finance dept. and do all the paperwork. You leave and two weeks later they call you to tell you that the loan didn't go through and that you need to come and redo paperwork with a higher payment. When you ask why it took them so long they just say well the bank rejected it and they expect you to sign everything again and they don’t want you to ask any question. When you challenge what they tell you they get upset and act like you are causing them issues… If they would have done their job right I would have to go and waste my time again with them. Of course by the time we go again they all have attitudes and aren’t friendly any more…. I have bought about 10 new cars in my life time and have never gone through unprofessional like this…. They need customer service 101 from their sales associates to their manangers!!!!! More

Lack of knowledge...or just plain ignorant My 2009 Jeep Wrangler was making a squealing noise coming from the rear axle or brakes. I took it in to get the squeal diagnosed. As long as it was go My 2009 Jeep Wrangler was making a squealing noise coming from the rear axle or brakes. I took it in to get the squeal diagnosed. As long as it was going to be in I requested to change the oil and rotate tires and to please let me know what was causing the loud squealing. Later they call that my Jeep is ready. They did the oil change and tire rotation but rear end still squealing. Service writer says, "its nothing its just dust on the brakes" Well after a few weeks I decided to find a real mechanic and he showed me the brake rotors needed to be replaced. The correct work is done and no more squealing. They need to get someone older than 23 or at least more knowledgeable about auto mechanic. Why would they leave me to drive off with an 85 decibel squealing axle. If they had fixed it I would be going back. NEVER again. I've BEEN GOING THERE SINCE 2009 WHEN I BOUGHT MY VEHICLE THERE AND THEY DO GIVE YOU A GOOD SALES PRICE, BUT DON'T GO BACK FOR SERVICE. Ever since the new owners took over the service has been awful. More

Deceptive and manipulative ... I felt cheated as soon as I figured out what I really signed and of course, now they are completely unresponsive! Don't go here! ... I felt cheated as soon as I figured out what I really signed and of course, now they are completely unresponsive! Don't go here! More

Lied To Me and Wasted My Time! I visited this dealership looking for a Jeep Grand Cherokee but was out of my price range. The next day I called the sales agent for pricing on a Jeep I visited this dealership looking for a Jeep Grand Cherokee but was out of my price range. The next day I called the sales agent for pricing on a Jeep Cherokee with all the features I wanted. I specifically listed every feature that was a deal killer if the car did not have it. They told me they had exactly what I was looking for. The manager called me to tell me the price. He was very vague about the price and would not give me an exact walk-out price, however He did say it had all the features o wanted and the walk out price would be under $35,000 but he's work out the exact amount when I'm there. I drove all the way to south Austin expecting to take home my new SUV. When I got there, I had to wait 30 mins just for them to get the car. While test driving it, I determined it did not have all the features I wanted. I asked the sales guy "Why am I here? Why did your manager have me come all the way to South Austin if this isn't what I asked for??" The sales guy told me to wait in his office while he called his manager. I waited another 25 mins for the manager (by this point, I've missed my friends baby shower in North Austin, which they knew about and still asked me to come in When they didn't have what I wanted.) Then the manager finally came in the office and had the nerve to tell me that I had 2 options, I either needed to increase my price to get everything I wanted or I needed to give up certain options. ... I could not believe he had the NERVE to Waste my time by telling me they had what I wanted for the price I wanted, make me wait a very long time just to see the car, miss the baby shower I told them I was going to, all for a sales pitch for a car I didn't want. I will never go back to this dealer again. I highly suggest you don't waste your time either! More