South Point Dodge Chrysler Jeep Ram

Totally transformed dealership! I gave up on this dealership years ago, but decided last week to just stop by to look at the new models. I was shocked at their effort to answer ever I gave up on this dealership years ago, but decided last week to just stop by to look at the new models. I was shocked at their effort to answer every question and their fairness on pricing and trade-in value. They even pulled a diesel mechanic out of the shop to fully answer my concerns. They have been reborn as a dealership! More

Under new management! Whole new place!! UNDER NEW MANAGEMENT AND HE IS ABSOLUTELY AMAZING!!!! The new GM has not even been there two weeks and he has completely changed the way this place op UNDER NEW MANAGEMENT AND HE IS ABSOLUTELY AMAZING!!!! The new GM has not even been there two weeks and he has completely changed the way this place operates. He took my absolutely horrible experience and made me a loyal customer. I cannot begin to describe how much I loathed this place when I left the first time and he took such great care of me and cared so much about making it right that I have developed a deep respect for him and will recommend this place to everyone I can. He has fired almost every staff member there and brought in new, professional, hardworking people. If you have ever had a bad experience please know that it is not the place it once was and I implore you to please go in and see for yourself. The south point we once knew no longer exists. Thank you so much Craig, I can't wait to see the continuous improvemts to this place! More

2x The Charm. Not!! This place needs to get there act together. I have taken 2 different vehicles there to have service done and I have walked away both times trying to This place needs to get there act together. I have taken 2 different vehicles there to have service done and I have walked away both times trying to understand how they are still in business. I was told the old song and dance by the GM that he had only been at the property for 5 days and he had already cleaned house with all sales people that were bad and his next project was the service area. Did all the right things listened, wrote done the information and pretended like he gave a xxxx but I still walked out of there with issues from a recall that were said to have been fixed. Get in the vehicle and the light is still on, tech looks at it said that they did a final test drive and there were no issues. If there were no issues then why did the light come back on. Still couldn't give me a straight answer. Needless to say I left again with the light still coming on. Anyone looking for great customer service look elsewhere. More

Price switching We went to South Point Dodge to look at used Jeep they had listed on the website. We had never driven or looked at one before. The first price South We went to South Point Dodge to look at used Jeep they had listed on the website. We had never driven or looked at one before. The first price South Point Dodge quoted was $1,000 over the asking price on the website. I replied that the price was higher than advertised. They quickly quoted a lessor price. I told them that the priced seemed to be good, but wanted to do some research. I was a little skeptical because they advertised one price, quoted me a higher price, and then offered me a lower price. When I called to accept the offer if the car was still available, I was informed that the price is now $2,000 more than what was quoted. More

COMPANY FULL OF LIARS AND FLUNKIES!!! "ALDI" IS NUMBER 1 BEWARE OF THIS COMPANY!!! ************************************************************************************************* IF I COULD LEAVE A 0 OR BEWARE OF THIS COMPANY!!! ************************************************************************************************* IF I COULD LEAVE A 0 OR A NEGATIVE I WOULD BECAUSE THEY ARE DEFINATELY NOT WORTH 1 STAR!!!!!!!!! STAY AWAY FROM ALDI!!! I had an awful experience with ALDI the internet mgr or some sort of mgr!!! Aldi called and emailed me multiple times to get my business!! I was very leery of going in. I stressed to her that I did not want to come in unless all paper work was done because I have a very busy schedule she then told me that she understands and I will make sure that every thing Is taken care of before I arrive She claimed my credit was ran and I was approved all I needed was my check stub and proof of residence this was on a Friday, and she also told me she will call Monday morning with my payment amounts! So when Monday came she called me again and began to tell me all the vehicles that I was APPROVED for "NOT PREAPPROVED" and that all I need to do is come down fill out paper work etc. I agreed so I told her I will be there shortly by now im happy I know I have already told this lady that I did not want to come unless u can get me approved and everything taken care of before I arrived " SO I WAS FOR SURE THAT SHE WOULDNT PLAY GAMES!! I BELIEVED HER SO I WENT!! unfortunately when I arrived she sent a young man named Louis to me I FIGURED SHE SENT HIM TO DO HER DIRTY WORK!!! He was very pleasant..but after the visit that no longer mattered.. Louis came to greet me and began to ask me about things on my credit and I told him me and ALDI discussed this already so I was confused on why we were going over this again.. he began to tell me that my credit has not been ran and that they were just now going to send my credit to the bank to get approval and at that moment I WAS LIVID!!! I asked him to get ALDI he went to get her and was gone for 20 mins and she never came!! TO SAY ANYTHING TO ME he came with more bad news that I needed a co signer and so fourth and so on and or a down payment this time with another manager I believe Mr Walton is his name he was also nice but It did not matter to me at this point!! all of this B.S because of Aldi lying and she not once came down to address her lies or to give me explanation... I could have went more into depth but I AM already tired of dealing with this company... BEWARE OF ALDI AND HER LIES SHE HIDES BEHIND HER EMPLOYEES AND WILL BUG U TO DEATH TILL YOU COME AND THEN SHE WONT EVEN DEAL WITH YOU AFTER THE FACT!!! I WILL NEVER DEAL WITH THIS COMPANY EVER IN LIFE AND WHAT I AM MORE LIVID ABOUT MORE THAN ANYTHING IS THE FACT THAT I TOLD HER I DID NOT HAVE TIME I DID NOT TRUST DEALERSHIPS I DID NOT WANT MY TIME WASTED ETC... AND SHE DID EXACTLY WHAT I TOLD HER I WANTED TO STAY AWAY FROM!!! NEVER AGAIN AND IM SURE IF THE DEAL HAD OF WENT THRU IT WOULD HAVE BEEN MORE LIES!!! More

I regret going out of my way! Sales staff and the customer service reps are by far the most unresponsive and unprofessional I have ever experienced. Don't walk out side if there is Sales staff and the customer service reps are by far the most unresponsive and unprofessional I have ever experienced. Don't walk out side if there is water on the ground. Service was driving vehicles at a pretty high rate for speed for a lot and where hitting the puddles and managed to get water all over me. I walked around out front for quite some time waiting for sales and not even one person walked up to me and said hello. I don't think they are that busy considering the parking lot was empty. I feel bad for the owner of this dealership. He probably has no idea the level of incompendece he has walking around that dealership. More

a month later Where do I begin the horror story, how does this dealership claim to be who they are. As I find out that over a month later they ask for my sons car b Where do I begin the horror story, how does this dealership claim to be who they are. As I find out that over a month later they ask for my sons car back do to there lack of loan approvals. He is NOW left without a car due to a trade in and 500$ down on top of that. Not to mention the issue my own mother had to deal with over a pay stub. I understand policies and procedures but south point your on my xxxxty list. Not recommended and will never refer. Hello for California you suck. Thanks, Jess Gonzalez More

Sales and Financing Dept When you go in their everyone is quick to help you and get you the loan for the car of your dreams. Once the loan is supposedly approve you go to the When you go in their everyone is quick to help you and get you the loan for the car of your dreams. Once the loan is supposedly approve you go to the finance dept. and do all the paperwork. You leave and two weeks later they call you to tell you that the loan didn't go through and that you need to come and redo paperwork with a higher payment. When you ask why it took them so long they just say well the bank rejected it and they expect you to sign everything again and they don’t want you to ask any question. When you challenge what they tell you they get upset and act like you are causing them issues… If they would have done their job right I would have to go and waste my time again with them. Of course by the time we go again they all have attitudes and aren’t friendly any more…. I have bought about 10 new cars in my life time and have never gone through unprofessional like this…. They need customer service 101 from their sales associates to their manangers!!!!! More

Lack of knowledge...or just plain ignorant My 2009 Jeep Wrangler was making a squealing noise coming from the rear axle or brakes. I took it in to get the squeal diagnosed. As long as it was go My 2009 Jeep Wrangler was making a squealing noise coming from the rear axle or brakes. I took it in to get the squeal diagnosed. As long as it was going to be in I requested to change the oil and rotate tires and to please let me know what was causing the loud squealing. Later they call that my Jeep is ready. They did the oil change and tire rotation but rear end still squealing. Service writer says, "its nothing its just dust on the brakes" Well after a few weeks I decided to find a real mechanic and he showed me the brake rotors needed to be replaced. The correct work is done and no more squealing. They need to get someone older than 23 or at least more knowledgeable about auto mechanic. Why would they leave me to drive off with an 85 decibel squealing axle. If they had fixed it I would be going back. NEVER again. I've BEEN GOING THERE SINCE 2009 WHEN I BOUGHT MY VEHICLE THERE AND THEY DO GIVE YOU A GOOD SALES PRICE, BUT DON'T GO BACK FOR SERVICE. Ever since the new owners took over the service has been awful. More