Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
South Point Dodge Chrysler Jeep Ram
Austin, TX
325 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 325 reviews
October 28, 2016
Lack of knowledge...or just plain ignorant My 2009 Jeep Wrangler was making a squealing noise coming from the rear axle or brakes. I took it in to get the squeal diagnosed. As long as it was go My 2009 Jeep Wrangler was making a squealing noise coming from the rear axle or brakes. I took it in to get the squeal diagnosed. As long as it was going to be in I requested to change the oil and rotate tires and to please let me know what was causing the loud squealing. Later they call that my Jeep is ready. They did the oil change and tire rotation but rear end still squealing. Service writer says, "its nothing its just dust on the brakes" Well after a few weeks I decided to find a real mechanic and he showed me the brake rotors needed to be replaced. The correct work is done and no more squealing. They need to get someone older than 23 or at least more knowledgeable about auto mechanic. Why would they leave me to drive off with an 85 decibel squealing axle. If they had fixed it I would be going back. NEVER again. I've BEEN GOING THERE SINCE 2009 WHEN I BOUGHT MY VEHICLE THERE AND THEY DO GIVE YOU A GOOD SALES PRICE, BUT DON'T GO BACK FOR SERVICE. Ever since the new owners took over the service has been awful. More
by DISAPPONTED
Employees Worked With
don't remember name . Just that he appeared to be in his mid 20's about 5' 6"
October 27, 2016
Great Service After being turned down by numerous of car dealerships due to credit issues South Point was able to come thru for me & make a deal happen. Great Servi After being turned down by numerous of car dealerships due to credit issues South Point was able to come thru for me & make a deal happen. Great Service! More
by Cmill
Employees Worked With
Jose
October 18, 2016
Deceptive and manipulative ... I felt cheated as soon as I figured out what I really signed and of course, now they are completely unresponsive! Don't go here! ... I felt cheated as soon as I figured out what I really signed and of course, now they are completely unresponsive! Don't go here! More
by Joleneee
Employees Worked With
Thomas Blake
October 08, 2016
Lied To Me and Wasted My Time! I visited this dealership looking for a Jeep Grand Cherokee but was out of my price range. The next day I called the sales agent for pricing on a Jeep I visited this dealership looking for a Jeep Grand Cherokee but was out of my price range. The next day I called the sales agent for pricing on a Jeep Cherokee with all the features I wanted. I specifically listed every feature that was a deal killer if the car did not have it. They told me they had exactly what I was looking for. The manager called me to tell me the price. He was very vague about the price and would not give me an exact walk-out price, however He did say it had all the features o wanted and the walk out price would be under $35,000 but he's work out the exact amount when I'm there. I drove all the way to south Austin expecting to take home my new SUV. When I got there, I had to wait 30 mins just for them to get the car. While test driving it, I determined it did not have all the features I wanted. I asked the sales guy "Why am I here? Why did your manager have me come all the way to South Austin if this isn't what I asked for??" The sales guy told me to wait in his office while he called his manager. I waited another 25 mins for the manager (by this point, I've missed my friends baby shower in North Austin, which they knew about and still asked me to come in When they didn't have what I wanted.) Then the manager finally came in the office and had the nerve to tell me that I had 2 options, I either needed to increase my price to get everything I wanted or I needed to give up certain options. ... I could not believe he had the NERVE to Waste my time by telling me they had what I wanted for the price I wanted, make me wait a very long time just to see the car, miss the baby shower I told them I was going to, all for a sales pitch for a car I didn't want. I will never go back to this dealer again. I highly suggest you don't waste your time either! More
by StI'll Upset
Employees Worked With
Alton, the manager
October 07, 2016
Great sales guy Bought a new 2016 200 from Aaron Rodriguez. One of the BEST sales guys we have meet. He went above and beyond to get what I needed. Bought a new 2016 200 from Aaron Rodriguez. One of the BEST sales guys we have meet. He went above and beyond to get what I needed. More
by Anthony64_
Employees Worked With
Aaron Rodriguez
October 05, 2016
False advertisement and untruthful employees Go to Covert Dodge and talk to Charles Black! They are much better people then South Point Dodge....here is why! I saw an advertisement on Google Go to Covert Dodge and talk to Charles Black! They are much better people then South Point Dodge....here is why! I saw an advertisement on Google for $18,000 off Ram Lone Stars. I called and asked the gentleman that answered the phone if the deal was going on. He said yes so I drove 45 min to meet with a young lady and she assured me the deal was going on. I sit with her and go over all my needs as far as payments and all that. I tell her what my max payment needs to be. I explained to her to please not waste my time because they are not going to push me into something I know I can't afford. She explained that she wanted to get my payment amounts to make sure she doesn't show me something I can not afford. Fair enough I thought. Then the typical sales stuff starts of going back and forth...she leaves and comes back and says No it's not going on for the $18,000 but we have another deal on for $16,000 off this ONE truck. I was confused on why I have the screen shot of the advertisement for $18,000 from 2 hours before was not going on. She said it ended yesterday. Well, I have the advertisement from Today and 2 employees already said it was going on. Now all of a sudden its not and its $2000 dollars less? She didn't really have a response. She explained to me that she and another person in the back worked the numbers with the payment I could afford and said they could give me a good deal that fit into my payment on this ONE truck. I decided I wasn't going to fight it. She showed me the truck. She explained to me that it was $16,000 off the $36,000 dollar price. I liked the truck, even though it was not the I went there to get, and decided to go with it. We go through more stuff and she asked me to fill out a credit app. I didn't want to at first cause I wanted to make sure everything as she said was accurate. She reassured that everything was good. I went over the price with her several times and she made me feel comfortable that I was getting a good deal. So I filled out the credit app and they run my credit, which I have a good credit score, and she comes back with a paper that shows my payments on the truck. WTH ...now the truck has jumped up $11,000 dollars!! Making my payments double!!! She didn't really have an answer for me and sends someone else over. I can't remember his name but I am assuming it was a manager. He explained she made a mistake and was sorry. He showed me how all of a sudden the numbers changed. Some how on his paper the value of the truck went from $42,000 to $47,000! Come on really!!!! Its not a fancy truck and with no leather no extras but a back up camera. I have spent several hours in here and delt with 3 different of your employees and all 3 don't know what the heck they are doing around there!?! He showed no concern about my experience with South Point Dodge. He didn't care at all that they have false advertisement and that the employees there don't know what they are talking about! I was extremely disappointed in my experience with them. He wouldn't even meet me half way on the price even though THEY made the mistake and more then ONE mistake involving 3 employees. I know how car sales go, but dang people. You have 4 people working for your company that either don't care about your reputation, don't care about the customer, don't know what they are talking about, and just waste your time for HOURS!!!. I know they were probably hoping I would give in and buy it at that price but seriously $11,000 more!! I did not come in there trying get something for nothing. This was y'alls advertisement on Google and they the words from YOUR employees. I came in there with every intention of buying a new truck I was not there just tire kicking. Its unfortunate you have people like that working for you and that you would lose a sale because of their lies and decent and your false advertisement. I really hope no one else goes through what I went through with this company. I am still in search of the truck I want and I met Charles Black at Covert Dodge and he has been AMAZING so far! He is kind, and listens to my needs and not one time pushed me around or tried to sell me something I can't afford. Stay away from South Point Dodge. More
by RottieMom
Employees Worked With
No names
October 04, 2016
OLD FOR BRAND NEW!!! CAME HER TO CHECK ON MY CAR, BECAUSE IT BROKE DOWN A FEW WEEKS AGO....AND CAME TO SEE WHAT OTHER OPTIONS I HAD. PATRICK CHUKSORJI GOT ME APPROVED FOR CAME HER TO CHECK ON MY CAR, BECAUSE IT BROKE DOWN A FEW WEEKS AGO....AND CAME TO SEE WHAT OTHER OPTIONS I HAD. PATRICK CHUKSORJI GOT ME APPROVED FOR A 2016 JEEP PATRIOT.... NO MONEY DOWN!!!! I FEEL LIKE THE QUEEN THAT I AM!!!! THANK YOU SOOOO MUCH.... More
by Mercedes
Employees Worked With
PATRICK CHUKSORJI AND HIS MANAGER
October 04, 2016
I have purchased three cars from South Point Dodge. My latest purchase was the best yet. Amanda Day was my sales rep. and she knew what she had in stock and where it was on the lot. I had an appointme My latest purchase was the best yet. Amanda Day was my sales rep. and she knew what she had in stock and where it was on the lot. I had an appointment at 3:00pm and I walked in and was driving out in my new 2016 Jeep Cherokee by 5:00pm. I told Amanda what model and color and she showed me the different levels and options. I test drove the car and Amanda went over all the options it had. It was nice to have a sales rep that knew everything about the car I was test-driving. I went back to the dealership negotiated a little and signed papers and was out of there in 2hr. I would recommend if you are looking for a car from South Point that you contact Amanda Day and setup an appointment. Thanks Amanda for all your help with my new Jeep. Ty Webb More
by TWebb
Employees Worked With
Amanda Day
October 03, 2016
Scott was very knowleadgable and helpful Scott was great to work with. He pointed out the difference on the two styles we were considering. We will definitely keep him in mind when we are re Scott was great to work with. He pointed out the difference on the two styles we were considering. We will definitely keep him in mind when we are ready to purchase our truck. More
by Lucero Sports
Employees Worked With
Scott Gilmore
October 01, 2016
Good experience Patrick helped us secure a new trailhawk and we are happy with the deal we got today. Love the 3 year free oil change deal Patrick helped us secure a new trailhawk and we are happy with the deal we got today. Love the 3 year free oil change deal More
by VIJAY B BALA
Employees Worked With
Patrick Chuksorji
