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South Point Dodge Chrysler Jeep Ram
Austin, TX
323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 323 reviews
September 28, 2016
trade in Very helpful. Worked with us. Great customer service. Very pleased with my purchase. Will b back for future purchase. Great people good communication Very helpful. Worked with us. Great customer service. Very pleased with my purchase. Will b back for future purchase. Great people good communication explains every detail. Good prices and deals More
by lupe14
Employees Worked With
Joel Flanagan
September 28, 2016
Found us something affordable and nice, salesmans work great Finding something took a bit, but at the end it was all worth it, and we left in something great! We had great customer service and great prices...W Finding something took a bit, but at the end it was all worth it, and we left in something great! We had great customer service and great prices...We were also shown deals that we didn't know about, which gave us options! More
by Curtina1974
Employees Worked With
Patrick
September 27, 2016
Smooth easy Process of buying car was a bit challenging because of my many different option that the dealership had for me but I then came to a decision with the Process of buying car was a bit challenging because of my many different option that the dealership had for me but I then came to a decision with the help of Patrick to find the car that was perfect for me. More
by Craig Quincy Jones
Employees Worked With
Patrick
September 27, 2016
Good service. Joel is awesome Good job guys. Took sometime, but I'm happy. Would like to have had someone meet me in the lot. Had to go in, but Joel was quick and attentitive. Tha Good job guys. Took sometime, but I'm happy. Would like to have had someone meet me in the lot. Had to go in, but Joel was quick and attentitive. Thank you for the hard work and results. More
by Tjackson79
Employees Worked With
Joel F., Alton M.
September 26, 2016
Amazing carshopping journey! This dealership is so welcoming. From the beginning of the interaction with the salesman to the end of the paperwork in finance. Thank you Jose and So This dealership is so welcoming. From the beginning of the interaction with the salesman to the end of the paperwork in finance. Thank you Jose and South Point Dodge for finding me the right vehicle and making it work for me. More
by Lewsmcdonald
Employees Worked With
Jose
September 25, 2016
Amazing Patrick!!! Patrick can work wonders, me and my wife was driving by south point dodge when we saw a black lifted jeep wrangler. We decided to stop by and check it Patrick can work wonders, me and my wife was driving by south point dodge when we saw a black lifted jeep wrangler. We decided to stop by and check it out; Patrick was very friendly and explained every inch of detail about wranglers to us; we immediately went on a test drive. Even though we didn't purchase that particular wrangler, we got exactly what I and wife have been searching for, the best part is that we weren't even planning on buying a jeep that day; Patrick made it happen. Couldn't thank you enough Patrick!!! More
by Salafamily
Employees Worked With
Patrick Chuksorji
September 24, 2016
Superior service that meets your needs The sales department work with you to get the vehicle at the right price. Very friendly. Always helping to make the customers happy. Staff you can cou The sales department work with you to get the vehicle at the right price. Very friendly. Always helping to make the customers happy. Staff you can count on. More
by Istamayo2829
Employees Worked With
Scott Gilmore
September 23, 2016
Poor Communication/Highly Unsatisfactory Service First and foremost, I am not a vengeful person. I never leave bad reviews, but I honestly feel like I have a duty to share my experience with South Po First and foremost, I am not a vengeful person. I never leave bad reviews, but I honestly feel like I have a duty to share my experience with South Point so it might help someone else avoid the utter drama I went through. I bring my car in (while it’s running fine) because every few months the car battery dies and I figure there is a slow battery leak occurring via a wire connecting the alternator with the battery. The service tech seems great a first, tells me they might be able to diagnose it the next day. Fast forward a week and the car is finally looked at. Keep in mind though, communication is horrendous. My service tech often seemed impatient, aggravated and annoyed. He tells me it’s the battery wire harness and that it will be $670 to fix, which I don’t dispute because I knew taking it to the dealer would be expensive. Well, when I am due to pick it up, the service tech tells me the battery light is now on and my battery is faulty and needs to be replaced. This alarms me because I JUST replaced the battery two months ago and it’s under warranty, so I call AAA to come out to South Point and replace the battery for free. I am told once the battery is replaced, I should be able to take the car home. They seem certain this is the only remaining issue. As my AAA agent is replacing the battery, he brings me over and shows me that a part of my air filter cartridge is broken and a clamp on the side is missing. This was a clean break that must have JUST occurred. He stresses that I tell the service center and have them replace it for free since they must have just broken it while repairing the vehicle (the part itself was not broken before I took it to South Point). Anyways, I put that issue to the side for the moment. Even after the battery has been changed by AAA the battery light is STILL on. And the car starts dying. After leaving South Point without my car, my service tech calls and tells me they overlooked something (a wire) that was causing the battery light to come on again and the car to smoke up. They ‘fix it’ a few hours later. I tell them about the broken air filter cartridge, and they blame it on the AAA agent. Refuse to fix it. I spent $40 that day just getting to and from the dealer on a ride sharing app, missed lunch, had to deal with grumpy unaccommodating service tech, only for them to tell me they need more time to fix it because this wire was ‘overlooked’. The LEAST they could have done was reimburse me for the $40 I spent that day on rides to get there- taking it off my final bill. I spoke politely with the service tech to express how unsatisfactory the entire experience was. Does he offer any apology, small discount, anything? No. Simply blames previous mechanics who worked on the car for the ‘shotty’ work they did. Here’s the cherry on top. I pick up my car, pay the full amount, and it’s not starting properly. This has NEVER happened before, it was now chugging to start. I knew something else was now wrong. I was so upset at that point that the thought of arguing or leaving my car there another day was too painful, so I left and took my car to another more reputable mechanic and sure enough, there was another issue that needed to be fixed. Please, please, please, do yourself a massive favor and avoid this service department. The lack of accountability, customer service, communication, actual maintenance... it's alarming and unlike anything I've experienced before. I should have read the reviews, and I take blame for that. More
by unhappypolly
Employees Worked With
Not going to mention names.
September 21, 2016
What a great experience! Patrick Chuksorii ROCKS! Patrick was able to work some magic and I left the dealership getting just what I wanted! This dealership earned my business with their make it happe Patrick was able to work some magic and I left the dealership getting just what I wanted! This dealership earned my business with their make it happen attitude! More
by Dnowak
Employees Worked With
Patrick Chuksorii
September 21, 2016
Easy, painless and never gave up! Amanda Day was our salesperson and she was amazing!! We live far away and I told her exactly what I wanted, for the price I wanted and she was able to Amanda Day was our salesperson and she was amazing!! We live far away and I told her exactly what I wanted, for the price I wanted and she was able to get it for me!! I was able to do things over text and phone call and come in and sign papers! Everyone was very nice there from the front desk to the financial department! I would definitely recommend that dealership and Amanda Day as their salesperson to anybody I know! More
by shainastamport
Employees Worked With
Amanda Day (salesperson) and Q (Financail person)
