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South Point Dodge Chrysler Jeep Ram
Austin, TX
317 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 317 reviews
September 24, 2016
Superior service that meets your needs The sales department work with you to get the vehicle at the right price. Very friendly. Always helping to make the customers happy. Staff you can cou The sales department work with you to get the vehicle at the right price. Very friendly. Always helping to make the customers happy. Staff you can count on. More
by Istamayo2829
Employees Worked With
Scott Gilmore
Helpful September 23, 2016
Poor Communication/Highly Unsatisfactory Service First and foremost, I am not a vengeful person. I never leave bad reviews, but I honestly feel like I have a duty to share my experience with South Po First and foremost, I am not a vengeful person. I never leave bad reviews, but I honestly feel like I have a duty to share my experience with South Point so it might help someone else avoid the utter drama I went through. I bring my car in (while it’s running fine) because every few months the car battery dies and I figure there is a slow battery leak occurring via a wire connecting the alternator with the battery. The service tech seems great a first, tells me they might be able to diagnose it the next day. Fast forward a week and the car is finally looked at. Keep in mind though, communication is horrendous. My service tech often seemed impatient, aggravated and annoyed. He tells me it’s the battery wire harness and that it will be $670 to fix, which I don’t dispute because I knew taking it to the dealer would be expensive. Well, when I am due to pick it up, the service tech tells me the battery light is now on and my battery is faulty and needs to be replaced. This alarms me because I JUST replaced the battery two months ago and it’s under warranty, so I call AAA to come out to South Point and replace the battery for free. I am told once the battery is replaced, I should be able to take the car home. They seem certain this is the only remaining issue. As my AAA agent is replacing the battery, he brings me over and shows me that a part of my air filter cartridge is broken and a clamp on the side is missing. This was a clean break that must have JUST occurred. He stresses that I tell the service center and have them replace it for free since they must have just broken it while repairing the vehicle (the part itself was not broken before I took it to South Point). Anyways, I put that issue to the side for the moment. Even after the battery has been changed by AAA the battery light is STILL on. And the car starts dying. After leaving South Point without my car, my service tech calls and tells me they overlooked something (a wire) that was causing the battery light to come on again and the car to smoke up. They ‘fix it’ a few hours later. I tell them about the broken air filter cartridge, and they blame it on the AAA agent. Refuse to fix it. I spent $40 that day just getting to and from the dealer on a ride sharing app, missed lunch, had to deal with grumpy unaccommodating service tech, only for them to tell me they need more time to fix it because this wire was ‘overlooked’. The LEAST they could have done was reimburse me for the $40 I spent that day on rides to get there- taking it off my final bill. I spoke politely with the service tech to express how unsatisfactory the entire experience was. Does he offer any apology, small discount, anything? No. Simply blames previous mechanics who worked on the car for the ‘shotty’ work they did. Here’s the cherry on top. I pick up my car, pay the full amount, and it’s not starting properly. This has NEVER happened before, it was now chugging to start. I knew something else was now wrong. I was so upset at that point that the thought of arguing or leaving my car there another day was too painful, so I left and took my car to another more reputable mechanic and sure enough, there was another issue that needed to be fixed. Please, please, please, do yourself a massive favor and avoid this service department. The lack of accountability, customer service, communication, actual maintenance... it's alarming and unlike anything I've experienced before. I should have read the reviews, and I take blame for that. More
by unhappypolly
Employees Worked With
Not going to mention names.
September 21, 2016
Very understanding. I went to south point a fews days ago looking for another vehicle. Extremely nervous because I'm a first time buyer, they guys where amazing and took I went to south point a fews days ago looking for another vehicle. Extremely nervous because I'm a first time buyer, they guys where amazing and took time to explain everthing to me. Knowing my budget,they worked with me and got me into something I fell in love with ! Aaron was AWESOME ! More
by St
Employees Worked With
Aaron
September 21, 2016
What a great experience! Patrick Chuksorii ROCKS! Patrick was able to work some magic and I left the dealership getting just what I wanted! This dealership earned my business with their make it happe Patrick was able to work some magic and I left the dealership getting just what I wanted! This dealership earned my business with their make it happen attitude! More
by Dnowak
Employees Worked With
Patrick Chuksorii
September 21, 2016
Easy, painless and never gave up! Amanda Day was our salesperson and she was amazing!! We live far away and I told her exactly what I wanted, for the price I wanted and she was able to Amanda Day was our salesperson and she was amazing!! We live far away and I told her exactly what I wanted, for the price I wanted and she was able to get it for me!! I was able to do things over text and phone call and come in and sign papers! Everyone was very nice there from the front desk to the financial department! I would definitely recommend that dealership and Amanda Day as their salesperson to anybody I know! More
by shainastamport
Employees Worked With
Amanda Day (salesperson) and Q (Financail person)
September 21, 2016
Thank you Patrick !! Amazing dealer. Helped me find the car I wanted and I left very satisfied. Great guy! Give him 10 stars if I could. Thank you pat Amazing dealer. Helped me find the car I wanted and I left very satisfied. Great guy! Give him 10 stars if I could. Thank you pat More
by Pdub33
Employees Worked With
Patrick chuksorji
September 20, 2016
Never gave up Joel was top notch in helping my wife and I get a new Durango. He never gave up and just kept plugging away to push until he finally got a yes. Thank Joel was top notch in helping my wife and I get a new Durango. He never gave up and just kept plugging away to push until he finally got a yes. Thank you so much for everything Joel. More
by 1234
Employees Worked With
Joel
September 18, 2016
Purchased New vehicle My sales Rep Aaron was awesome. I came with my whole family and he was very patient with us. It took us 5 hours to finally make out decision and was h My sales Rep Aaron was awesome. I came with my whole family and he was very patient with us. It took us 5 hours to finally make out decision and was helpful with all our questions. Super comfortable the moment we drove on to the lot. Thanks Doge for the great service. More
by Heatseeker82
Employees Worked With
Aaron Rodriguez
September 18, 2016
New car perusing Henry M. was very helpful. I knew what model/make I wanted so he showed me what I wanted to see right away. No gimmicks or trying to change. He answer Henry M. was very helpful. I knew what model/make I wanted so he showed me what I wanted to see right away. No gimmicks or trying to change. He answered all my questions and was pretty patient. Finance guy was awesome too. More
by emogren7
Employees Worked With
Henry M.
September 17, 2016
Really good experience Friendly workers and really helpful,they give us the best time in dealer ever, pretty funny and low prices, quick work and super nice treatment Friendly workers and really helpful,they give us the best time in dealer ever, pretty funny and low prices, quick work and super nice treatment More
by Isneys
Employees Worked With
Jose and Alton
