South Point Dodge Chrysler Jeep Ram

Scammers. Make a deal then change it last minute! Very deceptive! Made a deal on a jeep for my daughters 16th bday! Was leaving on a business trip for a full week! I felt like a got a great deal o Very deceptive! Made a deal on a jeep for my daughters 16th bday! Was leaving on a business trip for a full week! I felt like a got a great deal on the jeep! As we negotiated on price I made a few concessions on the used vehicle that I wanted fixed and they agreed! While I was away, I called every two day to make sure they were getting the deal done on minor repairs we had talked about and signed off on! I even put 1000.00 dollars down the day we made the deal! So this is where it goes bad... I call in the middle of the week to make sure everyone is doing their job in getting this jeep ready for me to pick up on a Monday when I get back! Was told three times, we can't sell you the jeep, it has a recall...... I asked then why can't we fix the recall and move forward? Got a call two days later and was told well the part could take 8 weeks to a year maybe to get the parts from Chrysler!!!!! I was now re thinking my time waisted at this dealership! Should have went to Benny Boyd! General manager there is worth a million bucks! They just didn't have what I was looking for...all of this was a bunch of crap! They told me the recall for the airbag was the reason they couldn't sell the jeep And it was grounded! So I called Chrysler and other dealerships to ask in fact was this true? Chrysler and the other dealerships said they had never had heard of such a thing! In my opinion I worked a good deal that day with some of their inexperienced sales people and by the end of the day the general manager saw the numbers and that they were losing money on the deal and used the ( airbag can't sell deal) so I would walk away! I filed a complaint with Chrysler corp. about all of this ! I Coles the deal 14 days later! Day after I brought the jeep home, ( get this) the GENERAL MANAGER CALLS ME AND SAYS I WOULD LIKE YOU TO BRING THE JEEP BACK! I want you to be happy ha says! Then he explained to me I got a REAL GOOD DEAL! Then he said "you know we could sell that jeep for a whole lot more Money!" Are you kidding me? That's what all of my 14 days of dealing with this sorry excuse for a dealership WAS ABOUT! It was a good deal for me, not them! They made a sales deal that they "supposedly lost money on" and treated me like crap. Told me they couldn't sell me the jeep because of a factory recall? They had made a deal with me and later realized their mistake and the way out was to tell can't sell the jeep! Chrysler had grounded the jeep?????? Cudos for Chrysler (Rene ) for the help she gave me on Chrysler end ! More

BAD BAD BAD SERIVCE On Saturday July 16 as my daughter was backing out of the HEB parking lot her 2013 Dodge Dart with 60900 miles on it decided to go into reverse but af On Saturday July 16 as my daughter was backing out of the HEB parking lot her 2013 Dodge Dart with 60900 miles on it decided to go into reverse but after that it did nothing you could move the gear shift but nothing happened. It stayed in reverse the key would not even pull out.The only thing we thought could be done was have it towed to South point Dodge. BAD MISTAKE IT HAS NOW BEEN A WEEK AND THEY TELL HER SHE DID NOT HAVE AN APPOINTMENT SO THEY HAVE NOT EVEN LOOKED AT IT TO TELL HER ANYTHING. HER DAD AND I ALWAYS SAID DODGES ARE A HORRIBLE CHOICE OF A CAR TO BUY. YOU BETTER BELIEVE IT DON'T BUY ONE AND RUN FROM SOUTH POINT DODGES AS FAST AS YOU CAN. I HAVE A KIA FORTE WITH 60000 MILES ON IT THE EXTENDED WARRENTY IS 100000 HERS RAN OUT AT 60000 SAME COST SO 900 MILES OVER AND SHE CAN'T EVEN GET A SERIVCE TECH TO LOOKED AT IT PAYING CASH. THEY HAD EVEN LOST IT THE FIRST DAY AND COULD NOT FIND IT SITTING IN THEIR OWN DN YARD. ONCE AGAIN RUN RUN AS FAST AS YOU CAN AWAY FROM SOUTH POINT DODGE. More

Scam artist/terrorist/full of BS that never ends!!! The only reason I gave a star is because you can't leave zero! My salesman Scott Gilmore was a complete idiot! I was told I would be getting a $500 The only reason I gave a star is because you can't leave zero! My salesman Scott Gilmore was a complete idiot! I was told I would be getting a $500 visa card for buying a jeep from them and when it came time to hash out the numbers I then asked them to just throw that $500 towards my down payment. I was told that because I didn't buy jeep off their lot I wouldn't be getting the $500 Visa. I was never told of any stipulations. Finally we agree on a Jeep(that i did all the leg work for) that required dealer trade. So I'm about to sign papers and my salesman tells me that the jeep we agreed on was sold week prior. Now I knew it wasn't sold because I asked for the invoice day prior. So they ask me what features I want on my jeep they have to find. I told them everything thats on the jeep we agreed upon is what I want, and if there's extra features you'll need to eat the loss. So after 7 hours of going in circles, I leave with a loaner jeep. I get a call 48 hours later that my jeep is in. I go in and my first question to my salesman was "where did you get it?" He tells me it's the exact jeep I wanted from the original dealership. I then ask if they swapped my prior plate as I was registering out of state. He looks at me and says I don't know. How can you not know? It was something I asked you to do and yet he drops the ball AGAIN!!! I ask for a copy of my papers I signed and we go get them from the finance guy. I asked the finance guy about my plate transfer and was told he would take care of it. So my salesman heads outside and takes a picture to email the finance guy my plate info. While he was out there I was telling the finance guy this whole process was #$^* and completely uncalled for. Oh and the finance guy, Joel wasn't any better. He said I could call if there were any questions. I call the guy and no answer. I called at least 15 times throughout the week and still no answer. So I make one last phone call and ask for the title and registration department. I asked if they had everything needed for me to swap my plates off my trade-in. Lauren, very nice and helpful took care of me and got everything situated, well will see come August. I mention to her that I had the worst time buying a car from there and wanted to speak with the manager. Almost 2 weeks later he calls and I tell him EVERYTHING! I was asked what can they do to make up for un called for service i endured. I said give me the $500 Visa. he couldn't spit out NO! fast enough because that deal ended end of June. Bottom line, AVOID South Point Dodge at all costs!!! You'll thank me later. More