South Point Dodge Chrysler Jeep Ram

Scammers. Make a deal then change it last minute! Very deceptive! Made a deal on a jeep for my daughters 16th bday! Was leaving on a business trip for a full week! I felt like a got a great deal o Very deceptive! Made a deal on a jeep for my daughters 16th bday! Was leaving on a business trip for a full week! I felt like a got a great deal on the jeep! As we negotiated on price I made a few concessions on the used vehicle that I wanted fixed and they agreed! While I was away, I called every two day to make sure they were getting the deal done on minor repairs we had talked about and signed off on! I even put 1000.00 dollars down the day we made the deal! So this is where it goes bad... I call in the middle of the week to make sure everyone is doing their job in getting this jeep ready for me to pick up on a Monday when I get back! Was told three times, we can't sell you the jeep, it has a recall...... I asked then why can't we fix the recall and move forward? Got a call two days later and was told well the part could take 8 weeks to a year maybe to get the parts from Chrysler!!!!! I was now re thinking my time waisted at this dealership! Should have went to Benny Boyd! General manager there is worth a million bucks! They just didn't have what I was looking for...all of this was a bunch of crap! They told me the recall for the airbag was the reason they couldn't sell the jeep And it was grounded! So I called Chrysler and other dealerships to ask in fact was this true? Chrysler and the other dealerships said they had never had heard of such a thing! In my opinion I worked a good deal that day with some of their inexperienced sales people and by the end of the day the general manager saw the numbers and that they were losing money on the deal and used the ( airbag can't sell deal) so I would walk away! I filed a complaint with Chrysler corp. about all of this ! I Coles the deal 14 days later! Day after I brought the jeep home, ( get this) the GENERAL MANAGER CALLS ME AND SAYS I WOULD LIKE YOU TO BRING THE JEEP BACK! I want you to be happy ha says! Then he explained to me I got a REAL GOOD DEAL! Then he said "you know we could sell that jeep for a whole lot more Money!" Are you kidding me? That's what all of my 14 days of dealing with this sorry excuse for a dealership WAS ABOUT! It was a good deal for me, not them! They made a sales deal that they "supposedly lost money on" and treated me like crap. Told me they couldn't sell me the jeep because of a factory recall? They had made a deal with me and later realized their mistake and the way out was to tell can't sell the jeep! Chrysler had grounded the jeep?????? Cudos for Chrysler (Rene ) for the help she gave me on Chrysler end ! More

BAD BAD BAD SERIVCE On Saturday July 16 as my daughter was backing out of the HEB parking lot her 2013 Dodge Dart with 60900 miles on it decided to go into reverse but af On Saturday July 16 as my daughter was backing out of the HEB parking lot her 2013 Dodge Dart with 60900 miles on it decided to go into reverse but after that it did nothing you could move the gear shift but nothing happened. It stayed in reverse the key would not even pull out.The only thing we thought could be done was have it towed to South point Dodge. BAD MISTAKE IT HAS NOW BEEN A WEEK AND THEY TELL HER SHE DID NOT HAVE AN APPOINTMENT SO THEY HAVE NOT EVEN LOOKED AT IT TO TELL HER ANYTHING. HER DAD AND I ALWAYS SAID DODGES ARE A HORRIBLE CHOICE OF A CAR TO BUY. YOU BETTER BELIEVE IT DON'T BUY ONE AND RUN FROM SOUTH POINT DODGES AS FAST AS YOU CAN. I HAVE A KIA FORTE WITH 60000 MILES ON IT THE EXTENDED WARRENTY IS 100000 HERS RAN OUT AT 60000 SAME COST SO 900 MILES OVER AND SHE CAN'T EVEN GET A SERIVCE TECH TO LOOKED AT IT PAYING CASH. THEY HAD EVEN LOST IT THE FIRST DAY AND COULD NOT FIND IT SITTING IN THEIR OWN DN YARD. ONCE AGAIN RUN RUN AS FAST AS YOU CAN AWAY FROM SOUTH POINT DODGE. More

Scam artist/terrorist/full of BS that never ends!!! The only reason I gave a star is because you can't leave zero! My salesman Scott Gilmore was a complete idiot! I was told I would be getting a $500 The only reason I gave a star is because you can't leave zero! My salesman Scott Gilmore was a complete idiot! I was told I would be getting a $500 visa card for buying a jeep from them and when it came time to hash out the numbers I then asked them to just throw that $500 towards my down payment. I was told that because I didn't buy jeep off their lot I wouldn't be getting the $500 Visa. I was never told of any stipulations. Finally we agree on a Jeep(that i did all the leg work for) that required dealer trade. So I'm about to sign papers and my salesman tells me that the jeep we agreed on was sold week prior. Now I knew it wasn't sold because I asked for the invoice day prior. So they ask me what features I want on my jeep they have to find. I told them everything thats on the jeep we agreed upon is what I want, and if there's extra features you'll need to eat the loss. So after 7 hours of going in circles, I leave with a loaner jeep. I get a call 48 hours later that my jeep is in. I go in and my first question to my salesman was "where did you get it?" He tells me it's the exact jeep I wanted from the original dealership. I then ask if they swapped my prior plate as I was registering out of state. He looks at me and says I don't know. How can you not know? It was something I asked you to do and yet he drops the ball AGAIN!!! I ask for a copy of my papers I signed and we go get them from the finance guy. I asked the finance guy about my plate transfer and was told he would take care of it. So my salesman heads outside and takes a picture to email the finance guy my plate info. While he was out there I was telling the finance guy this whole process was #$^* and completely uncalled for. Oh and the finance guy, Joel wasn't any better. He said I could call if there were any questions. I call the guy and no answer. I called at least 15 times throughout the week and still no answer. So I make one last phone call and ask for the title and registration department. I asked if they had everything needed for me to swap my plates off my trade-in. Lauren, very nice and helpful took care of me and got everything situated, well will see come August. I mention to her that I had the worst time buying a car from there and wanted to speak with the manager. Almost 2 weeks later he calls and I tell him EVERYTHING! I was asked what can they do to make up for un called for service i endured. I said give me the $500 Visa. he couldn't spit out NO! fast enough because that deal ended end of June. Bottom line, AVOID South Point Dodge at all costs!!! You'll thank me later. More

A Heartbreaking Tale South Point Dodge tells the heartbreaking story of a down-and-out Sale Manager who is forced to take money out of his own pocket after a first time bu South Point Dodge tells the heartbreaking story of a down-and-out Sale Manager who is forced to take money out of his own pocket after a first time buyer threatens to walk out on the sale of a Jeep Patriot. Using a string of emotional appeals, bait and switch tactics, and financial misdirection to close the deal, he finally reveals in the end that he is actually doing the buyer a favor by sacrificing money from his beloved dealership in order to sell her the car at rock bottom prices. Featuring an incredible cast of characters, unforgettable plot twists, and an ending you have to see to believe, South Point Dodge will leave you feeling both elated and irreversibly hopeless. More

Poor experience with service department Took my 2012 Ram Cummins 4x4 in for two warranty leaks and was told it would be three weeks until someone could look at it so i made an appointment. I Took my 2012 Ram Cummins 4x4 in for two warranty leaks and was told it would be three weeks until someone could look at it so i made an appointment. I waited the time and took the vehicle to them when they requested me to do so per our appointment. Upon arrival i was greeted 10 minutes later by someone with an iPad who didn't know anything about cars, couldn't type in basic complaints/ repair info and was disconnected from reality. He tried to get plugged in to my OBD2 connection which i declined as my truck i rigged how i want it. He didn't know how to enter my information manually and told me he couldn't help me unless he plugged in!! I refused to allow this because my OBD2 is already used and he doesn't need to plug in to get my VIN and there were no hard or soft codes on the truck. I then waited about 10 more minutes for a gentlemen named Thomas i believe to come out and help me. He too was rude, incompetent and took 5 minutes to try and write down my 4 basic squawks which were: front drive shaft pinion seal leaks (again and Southpoint did previous repairs), front timing cover (front main) leaking oil, lube front drive shaft and get rid of belt bearing squeaking. I feel as if this is pretty clear and easy to write down considering i diagnosed the vehicle for you. Simply confirm it, fix it on time, communicate decently and i am a happy customer who would be back in the future. After dropping off on 4/26/16 (3 weeks after waiting for appointment) i get a call from Thomas saying they aren't going to warranty my vehicle even though it is under warranty blaming an exhaust system and intake on an oil leak (wrong and illegal). I call Gale the service manager who is a man of few words; says he will look into it and calls me back with info. He calls back in a reasonable time and says, Thomas was wrong we will cover it and you will be done in a day or two max. On 4/31/16 i follow up and am told the truck is almost done by Thomas and should be done tomorrow (5/1/16). 5/1/16 comes around and nothing so i follow up and he tells me it is almost done and they will have it back to me before the weekend. Weekend comes and nothing. i follow up Monday and Thomas says, "nobody called you? They were supposed to call you". I tell him no and he knows nothing about my vehicle. At this point i am tired of dealing with incompetent, unethical and low integrity employees so i tell him i am coming up there to check on the truck and settle this in person. Thomas pauses and says, "let me go check on it" puts me on hold and returns to tell me, "we are working on it". Now lets get this straight, i have heard the same thing numerous times so i know he is full of it. He then tells me after i probe him on the truth that they they really haven't even started on it and it is now 6 days of nothing. He blames the tech and says he is slow and behind and that he is just a messenger. Hmmm, why don't you walk outside and check in it yourself before making stuff up? It is only 100 yards to the back of the shop. I request a loaner be delivered about 9 am on 5/2/16 to my work and he said he can't until the afternoon. Really Thomas? You are doing pretty well so far and have made every mistake imaginable. I request a manager in which he says he is busy (mgr Gale never calls me back despite numerous requests to Thomas for a manager to call me). I am guessing Thomas is so bad at his job this isn't the first time and he didn't request a call from Gale on my behalf as requested. About 1:50 PM they finally show up with a new 2015 Ram 1500 that is a dirty, soiled loaner with paper tags on it. I am thinking wow is this how you keep your new cars? As of day 6, no legitimate updates, no communication and nothing but lies and more lies. Tell the client what they want to hear and deal with the rest later. I am sure the owner will make a blanket statement for me to call up there to sort it out but why? I have called up there for 6 days and your team is uninformed and blame each other. I just want my truck back, fixed properly by a company who communicates and has integrity. More