South Point Dodge Chrysler Jeep Ram

What a nightmare My car overheated so I had it towed to South Point Dodge - it was towed in on Monday night. First thing Tuesday morning, (7:00 am) I called and they My car overheated so I had it towed to South Point Dodge - it was towed in on Monday night. First thing Tuesday morning, (7:00 am) I called and they could not find my car - said it was not there. I called other dealerships thinking AAA had made a mistake but they did not have my vehicle either. I called back to South Point and ask them if they had found it and they said no. I finally reached Marta who got up out of her chair and went outside to look - she called back and said yes the car was there. It was now approximately 10:00 am. I waited all day and no one called - I called back at 3:00 pm and left messages to no avail. Left voice mail for service and for the service manager - no call back. Finally called and asked the receptionist what I could do to get a call back and she said she would personally ask the service manager to call me. He did call me and was quite rude - told me they have over 200 vehicles on the lot for service and that people make an appointment 2 weeks in advance to have their car serviced. It appeared he thought he was doing me a favor. At this point no one had even looked at my vehicle so Tuesday as lost for repairs. I rented a car and hoped for the best on Wednesday. Wednesday Morning, the service manager called to say they had replaced a hose the car held pressure over night and once they test drove it, I could pick it up. Ten minutes later the phone rang and it was a service rep telling me that both of my fans had shattered and one had put a hole in my radiator. The car needed two fans, one radiator, a thermostat and then whatever else they found when they brought it back up and running. Length of time for this - at least a day. It is now Thursday and they called around 3:00 pm to say the car was ready - however, I was in a meeting and could not make it to the dealership by 6:00 pm. It is now Friday and I went to pick up my car - it took 45 minutes once I paid the $1700 bill for them to bring the car around - there was no service person to explain the work. I determined that day that this was my last visit. If I am going to do a favor for someone, I will pick someone else to offer my $1700 to. And, the top of the cake is that I received a call today from South Point Dodge asking me if I was in the market for a new car? Really? Of course the answer was only from South Point when xxxx freezes over - do they not even keep records of who they have provided unsatisfactory service to so they do not call them to sell them a car. More

Trying to schedule recall service Got a safety recall last June. Called to set up appointment. Was put on random part list. Got another warranty in March. Called again. Finally got an Got a safety recall last June. Called to set up appointment. Was put on random part list. Got another warranty in March. Called again. Finally got an appointment for April. Called in mid March to add another service to the order. Can't find appointment. Rescheduled the appointment. Called today to verify. No appointment. Went to the dealership. Got an appointment. Spoke with service manager....part for additional service is not under warranty. These people have their heads up their xxxxx. They have no idea how to schedule appointments. They have no idea how to answer phones. I am sorry I ever bought my car from these people. More

Liars,cheats and theives This place is the home of bait and switch tactics. At all costs avoid salesperson Alton. He is without one of the lowest forms of humans I have met i This place is the home of bait and switch tactics. At all costs avoid salesperson Alton. He is without one of the lowest forms of humans I have met in sometime. First experience I called the dealership and spoke to Jennifer. I explained to her what car we wanted to see. This was after they sent us a guarantee of trade in amount. She said the car we wanted was there. I did not see it on the website so I called back and asked again she said yes it was there so my wife and I went there under those circumstances. We met John a very amiable fellow. I asked to see the car when my wife showed up. I guess we sold it last weekend. Because we were still interested he showed us other vehicles. We then met Alton and he said that i will make you a deal to earn your business. Long story short they sold us a manual transmission of the automatic that we originally wanted. I said well what the great deal you will be making us. Well as it turns out he sold us a car that was on his internet for 500.00 over the price. I asked him because I had a phone to look this up. His response was oh that car had 8000 miles on it. Really I said then why is it on your new inventory list? Please show me a record of this vehicle I asked John where it shows the milage? Well no records to be found. I almost forgot my wife was interested in a 2015 challenger except the color was blue..Alton said he would make me a special deal if we could overcome the color...my wife was set on black. Fast forward next day I look up vehicle and they are showing 4 challengers for the same price which was $500.00 Less than what we payed for. My wife and I decided that we made a error in judgement do the manual transmission and the automatic that we were originally led to believe was there. We decided that we would see if we could swap vehicles now this is just 1 1/2 days after our purchase. We met John and explained to him the situation at 9:OOam. He said the gm would not be into 11:30 am so we would need to come back then. We came back met Alton and John and they said they were working on it to be patient that the G.M. was there and working to make us happy. Approximately 1 1/2 hours later they return we are going to take care of you. It will only be $4,500 dollars more for a car they were going to sell us two days before for 33,000 now it is 40,000. At this point I am now getting pissed off. So I decide to talk directly the the G.m.. I walk to the office where there is about 7 guys sitting around. I ask for the G.m. Oh he is not here today. Now I am just plain incensed. I explain to the head lackey this whole situation and try to be reasonable and he says no one put a gun to your head to sign the contract. He said they lost 3,500 dollars on our deal and the new one they would lose 6500. He was not going to do that. I said if you lost $3500 dollars on our original deal then just give us our car back that way you would not lose anything right? Oh we can't do that ........Does any of this make since so I told them what I thought of them in no uncertain terms....We have purchased 59 cars in our lifetime never have I ever been more mad with a dealership than this one. I will write the attorney General a complaint soon. For all those out there considering purchasing from South Point Dodge watch our for Bait and Switch tactics and do not ever and I mean ever Deal with a guy Named Alton! I just wanted my wife to be safe in an automatic ! More

good service We are just getting out of a chapter 7 bankruptcy and needed a car we did not want to be trapped in a buy here pay here scheme and wanted something ne We are just getting out of a chapter 7 bankruptcy and needed a car we did not want to be trapped in a buy here pay here scheme and wanted something new and reliable. The staff there where so friendly and did not make us feel like second rate people because of having to file bankruptcy. They where able to get us in a brand new 2016 jeep payments where high but with our history that is expected but they did explain after 12 months we could re finace with a better rate and payment option or go back they will pay off balance and get us into a nice vehicle with better payments. Ive got nothing but good things to say about them. More

excellent Marcos rivera me alludo muy bien y me explico lo mejor posible la compra que hice y se porto muy hamable y me alludo. Con todas mis preguntas Marcos rivera me alludo muy bien y me explico lo mejor posible la compra que hice y se porto muy hamable y me alludo. Con todas mis preguntas More

Best Austin area Jeep Dealer These guys always take care of me and my Wrangler!! Great service, nice people, and prices are pretty good too. Would recommend to family and friends! These guys always take care of me and my Wrangler!! Great service, nice people, and prices are pretty good too. Would recommend to family and friends! More

Good place for used cars We bought a used Jeep from these guys and have been very happy with it. Great price, sales team was professional and fast, and they took care of a cou We bought a used Jeep from these guys and have been very happy with it. Great price, sales team was professional and fast, and they took care of a couple of small issues for us before we left with the jeep. More

Find another dealership quick Buying a car . My husband being sick with stage 4 cancer I had to buy the car myself .They said I could take it home so I could show my husband and ex Buying a car . My husband being sick with stage 4 cancer I had to buy the car myself .They said I could take it home so I could show my husband and explain the deal .They had me sign all the paper work stating that he had to sign for it to go through . I then double checked with the salesman the manager and finance to make sure this was true .After bringing it home we discussed it and decided we weren't getting enough for our trade in .When returning the car we went back and forth with the trade-in value I told the manager I just wanted my car .He then stated well you already signed the paper work .I then told him that they had said it took both parties to sign ,the manager said who told you that ....I said YOU the salesman and finance ...he then came back giving me the 2500 more for my trade in which I took partly because I felt trapped scared and intimidated and I was to beat down to keep fighting. Also I liked the car and it was a fair trade since my car had problems .Then today I find out they took my refund on my gap insurance which was my fault because I didn't notice the $350 down payment that they had put in .From now on I will check the reviews They are deceitful and liars and the sad thing is that management are the ones doing it .... More