South Point Dodge Chrysler Jeep Ram

Trying to schedule recall service Got a safety recall last June. Called to set up appointment. Was put on random part list. Got another warranty in March. Called again. Finally got an Got a safety recall last June. Called to set up appointment. Was put on random part list. Got another warranty in March. Called again. Finally got an appointment for April. Called in mid March to add another service to the order. Can't find appointment. Rescheduled the appointment. Called today to verify. No appointment. Went to the dealership. Got an appointment. Spoke with service manager....part for additional service is not under warranty. These people have their heads up their xxxxx. They have no idea how to schedule appointments. They have no idea how to answer phones. I am sorry I ever bought my car from these people. More

Liars,cheats and theives This place is the home of bait and switch tactics. At all costs avoid salesperson Alton. He is without one of the lowest forms of humans I have met i This place is the home of bait and switch tactics. At all costs avoid salesperson Alton. He is without one of the lowest forms of humans I have met in sometime. First experience I called the dealership and spoke to Jennifer. I explained to her what car we wanted to see. This was after they sent us a guarantee of trade in amount. She said the car we wanted was there. I did not see it on the website so I called back and asked again she said yes it was there so my wife and I went there under those circumstances. We met John a very amiable fellow. I asked to see the car when my wife showed up. I guess we sold it last weekend. Because we were still interested he showed us other vehicles. We then met Alton and he said that i will make you a deal to earn your business. Long story short they sold us a manual transmission of the automatic that we originally wanted. I said well what the great deal you will be making us. Well as it turns out he sold us a car that was on his internet for 500.00 over the price. I asked him because I had a phone to look this up. His response was oh that car had 8000 miles on it. Really I said then why is it on your new inventory list? Please show me a record of this vehicle I asked John where it shows the milage? Well no records to be found. I almost forgot my wife was interested in a 2015 challenger except the color was blue..Alton said he would make me a special deal if we could overcome the color...my wife was set on black. Fast forward next day I look up vehicle and they are showing 4 challengers for the same price which was $500.00 Less than what we payed for. My wife and I decided that we made a error in judgement do the manual transmission and the automatic that we were originally led to believe was there. We decided that we would see if we could swap vehicles now this is just 1 1/2 days after our purchase. We met John and explained to him the situation at 9:OOam. He said the gm would not be into 11:30 am so we would need to come back then. We came back met Alton and John and they said they were working on it to be patient that the G.M. was there and working to make us happy. Approximately 1 1/2 hours later they return we are going to take care of you. It will only be $4,500 dollars more for a car they were going to sell us two days before for 33,000 now it is 40,000. At this point I am now getting pissed off. So I decide to talk directly the the G.m.. I walk to the office where there is about 7 guys sitting around. I ask for the G.m. Oh he is not here today. Now I am just plain incensed. I explain to the head lackey this whole situation and try to be reasonable and he says no one put a gun to your head to sign the contract. He said they lost 3,500 dollars on our deal and the new one they would lose 6500. He was not going to do that. I said if you lost $3500 dollars on our original deal then just give us our car back that way you would not lose anything right? Oh we can't do that ........Does any of this make since so I told them what I thought of them in no uncertain terms....We have purchased 59 cars in our lifetime never have I ever been more mad with a dealership than this one. I will write the attorney General a complaint soon. For all those out there considering purchasing from South Point Dodge watch our for Bait and Switch tactics and do not ever and I mean ever Deal with a guy Named Alton! I just wanted my wife to be safe in an automatic ! More

good service We are just getting out of a chapter 7 bankruptcy and needed a car we did not want to be trapped in a buy here pay here scheme and wanted something ne We are just getting out of a chapter 7 bankruptcy and needed a car we did not want to be trapped in a buy here pay here scheme and wanted something new and reliable. The staff there where so friendly and did not make us feel like second rate people because of having to file bankruptcy. They where able to get us in a brand new 2016 jeep payments where high but with our history that is expected but they did explain after 12 months we could re finace with a better rate and payment option or go back they will pay off balance and get us into a nice vehicle with better payments. Ive got nothing but good things to say about them. More

excellent Marcos rivera me alludo muy bien y me explico lo mejor posible la compra que hice y se porto muy hamable y me alludo. Con todas mis preguntas Marcos rivera me alludo muy bien y me explico lo mejor posible la compra que hice y se porto muy hamable y me alludo. Con todas mis preguntas More

Best Austin area Jeep Dealer These guys always take care of me and my Wrangler!! Great service, nice people, and prices are pretty good too. Would recommend to family and friends! These guys always take care of me and my Wrangler!! Great service, nice people, and prices are pretty good too. Would recommend to family and friends! More

Good place for used cars We bought a used Jeep from these guys and have been very happy with it. Great price, sales team was professional and fast, and they took care of a cou We bought a used Jeep from these guys and have been very happy with it. Great price, sales team was professional and fast, and they took care of a couple of small issues for us before we left with the jeep. More

Find another dealership quick Buying a car . My husband being sick with stage 4 cancer I had to buy the car myself .They said I could take it home so I could show my husband and ex Buying a car . My husband being sick with stage 4 cancer I had to buy the car myself .They said I could take it home so I could show my husband and explain the deal .They had me sign all the paper work stating that he had to sign for it to go through . I then double checked with the salesman the manager and finance to make sure this was true .After bringing it home we discussed it and decided we weren't getting enough for our trade in .When returning the car we went back and forth with the trade-in value I told the manager I just wanted my car .He then stated well you already signed the paper work .I then told him that they had said it took both parties to sign ,the manager said who told you that ....I said YOU the salesman and finance ...he then came back giving me the 2500 more for my trade in which I took partly because I felt trapped scared and intimidated and I was to beat down to keep fighting. Also I liked the car and it was a fair trade since my car had problems .Then today I find out they took my refund on my gap insurance which was my fault because I didn't notice the $350 down payment that they had put in .From now on I will check the reviews They are deceitful and liars and the sad thing is that management are the ones doing it .... More

horrible Right now, I feel duped again. The day after I put my complaint on the site, I received an e mail from Jessica Wuench. She told me she wanted to mak Right now, I feel duped again. The day after I put my complaint on the site, I received an e mail from Jessica Wuench. She told me she wanted to make me happy, and she was going to have someone contact me. She put Jared on the case. He asked me what I wanted. I told him I knew the car was no longer under warranty, but I believed because I had come in several times priour to the warranty expiring (three to be exact) they should just repair it at no cost to me and they should also put me in a rental car for free while it was being repaired. That is what would have happened had they not just tucked the rubber back in the trunk and been done with it. I was told by Jessica that Jared would handle it my problems. Jared set it up with the manager, a guy named Jay, but no one told me that Jared was no longer going to be there when I took my car on November, 2, 2015. I talked to him on October 26, 2015. He spoke with me, and then he called me back after speaking with the service manager and then he left either the company or the location, so when I went into the dealership on November 2, 2015, no on knew anything. What he said to me on the 26th was that the car would be repaired with NO cost to me nor would I be charged for the rental car. (Three other people heard him say this. One is a Catholic nun.) I spoke to Jessica, and she told me Jared had been transferred to a different property, and then Jay called me. He told me the guys would be able to tell what was to be done when I came in so that all they had to do was to stick some instrument somewhere under the dashboard and they would get me in a rental and I would go off. I was going to return to the dealership on November 9, 2015. I had a window between my first job and my second job. However no one explained that we had to go down the road to Enterprise to get the rental, so after fooling around not having the information, they explained the Enterprise trip to me. Well, guess what. Now I don't have time to get the rental car. I left, called the service manager and Jessica, and ya'll were supposed to have the guys on top of it on Monday, November 16, 2015 when I would again return. I did, and I sat there for 20 minutes before they could understand what was going on. I kept telling them to call the service manager. Alan finally said he was going to take care of me himself. I finally got the car, and then surprise, surprise, surprise, Alan called me that afternoon about 5:30 to tell me that it was going to cost me about $450.00 to get the car fixed. I told him not no but xxxx no. This was supposed to be on your head. (company) He was to get back to me in less than an hour after talking to service manager. It was about 1:00 p.m. the 17th before I heard back from them. He told me because the car was out of warranty, they would not do it free, but they would do it for half price. Well, if you had repaired the car when I brought it in three, five and seven months after after I purchased it, it would have been repaired, but they kept sticking the rubber piece back in there, and guess what, that did not fix it. I have had chemo, and I am still doing some post chemo things, and I have not not missed a single day of work, and I have not had the energy to deal with the ineptness of your people. One time I sat there in the driveway for 30 minutes with the Sister Kathleen in the car with me, and she was quite disturbed with the failure of the people to do nothing more than stick the gasket back in. I want to make it clear that I never got out of the driveway there with the car when I took it in the first 8 months of its life. They just kept putting the strip in and telling it was repaired. If it is repaired, why is it the still leaking. I asked that one time, and they told me they were the experts. When I talked to Jessica yesterday, she told me that the company had changed hands once again, Jared was not there any longer, and they offered what best they could. LIES! I started working on this prior to Jared's leaving. Jessica was involved, and she could have done something. LIES! MORE LIES! I retrieved my car, still broken trunk. Jared lied to me as their representative. Jessica lied to me as their representative. She wanted to make this right. Well, it is not right. Ya'll once again have lied to me. dorinda hickey More