Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
South Point Dodge Chrysler Jeep Ram
Austin, TX
323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 323 reviews
November 19, 2015
horrible Right now, I feel duped again. The day after I put my complaint on the site, I received an e mail from Jessica Wuench. She told me she wanted to mak Right now, I feel duped again. The day after I put my complaint on the site, I received an e mail from Jessica Wuench. She told me she wanted to make me happy, and she was going to have someone contact me. She put Jared on the case. He asked me what I wanted. I told him I knew the car was no longer under warranty, but I believed because I had come in several times priour to the warranty expiring (three to be exact) they should just repair it at no cost to me and they should also put me in a rental car for free while it was being repaired. That is what would have happened had they not just tucked the rubber back in the trunk and been done with it. I was told by Jessica that Jared would handle it my problems. Jared set it up with the manager, a guy named Jay, but no one told me that Jared was no longer going to be there when I took my car on November, 2, 2015. I talked to him on October 26, 2015. He spoke with me, and then he called me back after speaking with the service manager and then he left either the company or the location, so when I went into the dealership on November 2, 2015, no on knew anything. What he said to me on the 26th was that the car would be repaired with NO cost to me nor would I be charged for the rental car. (Three other people heard him say this. One is a Catholic nun.) I spoke to Jessica, and she told me Jared had been transferred to a different property, and then Jay called me. He told me the guys would be able to tell what was to be done when I came in so that all they had to do was to stick some instrument somewhere under the dashboard and they would get me in a rental and I would go off. I was going to return to the dealership on November 9, 2015. I had a window between my first job and my second job. However no one explained that we had to go down the road to Enterprise to get the rental, so after fooling around not having the information, they explained the Enterprise trip to me. Well, guess what. Now I don't have time to get the rental car. I left, called the service manager and Jessica, and ya'll were supposed to have the guys on top of it on Monday, November 16, 2015 when I would again return. I did, and I sat there for 20 minutes before they could understand what was going on. I kept telling them to call the service manager. Alan finally said he was going to take care of me himself. I finally got the car, and then surprise, surprise, surprise, Alan called me that afternoon about 5:30 to tell me that it was going to cost me about $450.00 to get the car fixed. I told him not no but xxxx no. This was supposed to be on your head. (company) He was to get back to me in less than an hour after talking to service manager. It was about 1:00 p.m. the 17th before I heard back from them. He told me because the car was out of warranty, they would not do it free, but they would do it for half price. Well, if you had repaired the car when I brought it in three, five and seven months after after I purchased it, it would have been repaired, but they kept sticking the rubber piece back in there, and guess what, that did not fix it. I have had chemo, and I am still doing some post chemo things, and I have not not missed a single day of work, and I have not had the energy to deal with the ineptness of your people. One time I sat there in the driveway for 30 minutes with the Sister Kathleen in the car with me, and she was quite disturbed with the failure of the people to do nothing more than stick the gasket back in. I want to make it clear that I never got out of the driveway there with the car when I took it in the first 8 months of its life. They just kept putting the strip in and telling it was repaired. If it is repaired, why is it the still leaking. I asked that one time, and they told me they were the experts. When I talked to Jessica yesterday, she told me that the company had changed hands once again, Jared was not there any longer, and they offered what best they could. LIES! I started working on this prior to Jared's leaving. Jessica was involved, and she could have done something. LIES! MORE LIES! I retrieved my car, still broken trunk. Jared lied to me as their representative. Jessica lied to me as their representative. She wanted to make this right. Well, it is not right. Ya'll once again have lied to me. dorinda hickey More
by Sister Kathleen
Employees Worked With
Jessica, Jared, Jay, Alan
November 10, 2015
April fool If you want to waste percious time with 3 dealers at once this is the place to be. They cohearse you into what some like an absolutely steal of a deal If you want to waste percious time with 3 dealers at once this is the place to be. They cohearse you into what some like an absolutely steal of a deal. First off I test drive a vehicle on empty stop at the gas station with the two salesmen in tje back seat proceeded to Pflugerville to pick up my trade; which was somewhat of a hassel because it catch my husband and myself totally off guard. Not to mention the check engine light was on the 2015 200 that I was test driving ...the vehicle was hestating to take off ,the enginw was making a knockong noise. Mind you this was the vehicle they were trying to sale me without no money down and a $6000 2013 jeep patriot with 77,000 miles on it trade -in.Until I refuse to take home a the test vehicle with problems ,I decided to switch to same model but different color. NOW ALL OF THE SUDDEN MY MONTHLY PAYMENT BECOMES $999 monthly or with $2000 down $839 monthly ...wt...I also lost it . I left the way I came. Never to return to this crooked dealship. More
by April Fool
Employees Worked With
Hector Ruis and two others
September 26, 2015
If you want to be pissed off, come here I COMPLETELY agree with all the bad comments. Free Oil Change, HA! Have you read your loan agreement, they tied ours into it. We were taken advantage I COMPLETELY agree with all the bad comments. Free Oil Change, HA! Have you read your loan agreement, they tied ours into it. We were taken advantage of for the fact that we were venerable ( we were expecting and I was 8 months pregnant with our first). Bottom line is they have horrible customer service, they are only looking for their own gain and they lie. Save a headache and don't shop here. From my understanding they are under new management, but the 2 people whom we talked to are still there so you cant break a person from their habits. Trust me, read the reviews and decide for your self. We were establishing our credit and we basically went in blind and they saw that. I'm desperately trying to trade in this vehicle and I went to George to try to do so and he lied to me just like John D when we first bought the car like we were getting a "great" deal. I finally expressed my hatered to the general manager (nice guy by the way) and he apologized for the poor salesman ship and the way my husband and I were treated. I lost my loan paperwork and after calls and efforts, I finally got it after reaching out to the GM , I read over my loan and realized we were taken advantage of and violated. In my eyes a good salesman would not sell you a car if It is not a financial gain. This car is causing so much stress because we are stuck in a bad situation that we are desperately trying to get out of. Bottom line, if your not comfortable with the agreement, don't sign anything ! More
by smariesilva
Employees Worked With
John Dromgoode, George C.
September 11, 2015
Worst Service Department South Point Dodge, Chrysler and Jeep's service department is the worst. Poor communication, slow and poor repair - it took 4 days to fix an alternator South Point Dodge, Chrysler and Jeep's service department is the worst. Poor communication, slow and poor repair - it took 4 days to fix an alternator and then my vehicle died again 4 days later and had to be towed in, and this dealership ABSOLUTELY RIPPED ME OFF for repairs. The second round of repairs could have been avoided if they would have done quality work the first time. I got three other quotes for repairs that South Point did on my vehicle and they charged me NEARLY 3 TIMES the other quotes. SHADY SERVICE DEPARTMENT! I will never do business here again! More
by mlane11
Employees Worked With
Gayle, Alex, Allan
July 15, 2015
May the Lord forgive all their lies! We are Dodge lovers but buying a vehicle at this dealership was a HUGE mistake! sales manager told me that if i gave them my trade in i would have to We are Dodge lovers but buying a vehicle at this dealership was a HUGE mistake! sales manager told me that if i gave them my trade in i would have to give $1500 down b/c i still owed on it and i gave him the money, then when we are signing papers he says "we are not going to take your trade in and don't worry it won't come out of your credit history but we are still going to get the money b/c your credit is bad" so i dumbly accepted 18%apr. Then a couple of days later i find a metal license plate and insurance card in the back, we went back and they just said it was a mistake and the car was never driven out of the lot and we are the first owners. Again i believed them and left, It hasnt been 2 years and the car has been in the dealership several times for upcoming faulty sensors and codes that they have no idea about, but when i go to get help they say no we are behind weeks of work and can't even put in the machine to tell me what it is. We always end up taking it to another dodge dealership and get a little better service. I called the dodge customer service phone on the manual and they are trying to help me but no luck. Now i have to call 311 and put in a complaint and hope that they man up to their mistakes and lies. ALSO couple of months after i bought the car they called me and said for me to come back and they could help me get into something better but when i asked them about my current car and how much i owed they said yea we won't give you what you owe but once you get something better you can let it lose or pass it on to whoever, i simply hung up after telling him how they lied to us. May God forgive us but not even crazy would i go back for anything!!! More
by Roxy07
Employees Worked With
Do not want to remember
June 10, 2015
HORRIFIC experience - DO NOT GO HERE. I wish I could give this place zero stars. As a first time car buyer, I came prepared with a firm number and pre-approved for a loan. It was a dealer I wish I could give this place zero stars. As a first time car buyer, I came prepared with a firm number and pre-approved for a loan. It was a dealer recommended by USAA/Truecar, so I figured it would be a great experience and an easy process. 1. I was given the complete run around, pressured into financing with them - even though I said I wanted to stay with USAA. I said sure, hey, if you can beat their rate, I'll consider it. 2. I was told my credit WOULD NOT be hit - and that it was a soft credit check. 30 minutes later, I got an email notifying me that my credit had a hard pull. Took it down 10 points. When I brought it up, the sales guy said "oh. that shouldn't have happened." Instead of asking how they could help or remedy the situation. 3. Was shown a car that was well over my budget - even after expressing I did not want to see a car over my budget. I pointed at the price, and he insisted it was in my budget. I was then told "You need to buy this car now because someone else is trying to buy it right now!" - at $5K over my firm budget. 4. Was then given an offer for a different car, but was told " I NEEDED to finance with them" in order to get that deal. Then, when I questioned the rate, it was 5%..."Because I was a first time car buyer".... which was 3% higher than I was getting with USAA. 5. Then when I said no, they denied that they said I needed to finance with them. EVEN though it was written on the paper, circled in bright green marker "must finance with us" 6. "I'm the most honest sales guy you will ever meet" - that should have been my red flag. I walked out, emotionally drained, and BEYOND furious. I can't believe I wasted my time. 3 hours of my life I will never get back. These guys are complete crooks - looking to take advantage of a "first time car buyer". I'm DISGUSTED at the outright disrespect I was treated with. I'll be taking my business elsewhere, and you better believe that I'll be spreading the word. More
by atx21
Employees Worked With
Kenneth & Michael
June 04, 2015
No service Took a 2010 Dodge Caravan into the dealer for an estimate on the transmission over three weeks ago. I can never get my service tec to return my call. Took a 2010 Dodge Caravan into the dealer for an estimate on the transmission over three weeks ago. I can never get my service tec to return my call. Called every other day and was told yesterday that the guy no longer works there. Asked for the service manage. I have tried to contact him over five times and he has never returned my calls. I've been given his cell number and it says leave a message. At the beep is says mail box full try again later. This vehicle is used for business. Totally unacceptable. Called the Dodge Dealership complaint line. They offered to call the dealership for me. I told them that they would probably get a recorder on there main line telling them to call back. They did but were able to get through to the service dept. She opened a case file and said they would have me an estimate later in the day or she would call back. More
by Pissed
Employees Worked With
Conner
March 31, 2015
Extremly bad servcice I bought a jeep recently and when they turn in the car to me it was in a really horrible condition there was dogs hair every where their was a horribl I bought a jeep recently and when they turn in the car to me it was in a really horrible condition there was dogs hair every where their was a horrible mold smell inside the car i do not recommend this dealer ship to annyone . Its seems like this dealer shipp doesn't have anyone in charge around there some one should dealwith the people that work at "MAKE READY" all they do is xxxxty work !!! I will Never Come back to this place for service again or to buy a xxxxing car from them . More
by Rachel
Employees Worked With
Make ready
March 20, 2015
AVOID AT ALL COSTS I have now been to have my car serviced for check engine like 4 times in a 3 month period. They have yet to resolve the issue and I have spent a lot I have now been to have my car serviced for check engine like 4 times in a 3 month period. They have yet to resolve the issue and I have spent a lot of money for the "problems" they can't seem to fix. They have the worst service, they are not accomodating to my time and energy and clearly don't know what they are doing. I would not recommend buying a jeep, going to this dealer if you have one!!! Avoid south point at ALL COSTS!!!!! More
by Brittjbailey
Employees Worked With
Gayle and Connor
February 18, 2015
Go somewhere else! The service department is incompetent to say the least. I made an appointment to have a safety recall corrected, I showed up on time and began to wait The service department is incompetent to say the least. I made an appointment to have a safety recall corrected, I showed up on time and began to wait as the recall stated the work would take about 30 minutes. 2 hours later I asked about the progress and was told they hadn't even started yet. It took them the better part of another hour for them to bring me my vehicle (without completing the work) and I left. I called a few days later to schedule another appointment to get the safety recall addressed. I spoke with the service manager and explained my previous experience. This time I dropped the vehicle off and took their shuttle, several hours later they called saying it was ready and the shuttle was on the way to pick me up, over an hour later I called to see why the shuttle hadn't picked me up yet and was told it was on the way. About 30 minutes later my jeep was dropped off at my house (which I thought was a nice touch) but not all of the work had been completed. I call the service manager again and he explained that they would have to order a part. This wasn't a big deal but I didn't like the lack of communication. About 30 days later I get a text from the dealership asking about my service experience so I explained my issues and asked about this part I have been waiting for. He looked into it and found that the part had arrived some time ago but they had failed to notify me. I made an appointment that week for early AM and was very clear when I asked that I get in and out ASAP. I was there for nearly two hours. Do yourself a favor and drive to another dealership, even if it's in another city. More
by Jerodheath
Employees Worked With
Gail
