South Point Hyundai

A safety recall and a simple oil change on my Genesis G90 that resulted in the technician leaving the smaller hose loose, resulting in coolant leaking into the engine and causing fumes. I'm 60 miles from the that resulted in the technician leaving the smaller hose loose, resulting in coolant leaking into the engine and causing fumes. I'm 60 miles from them, making it impossible and dangerous to drive back to them, and when I contacted them, they were non-committal. Their technician(s) seem incompetent, and their service advisors useless. I will never deal with them again. More

I am extremely upset with the way the employees communicated with me during the 3 day period my vehicle was at the service center. I was told I could drop my car off as a walk-in customer and that communicated with me during the 3 day period my vehicle was at the service center. I was told I could drop my car off as a walk-in customer and that it would take 3 days to received a diagnostic but I would be added on a waitlist for a loaner vehicle. I was NOT told I would get one AFTER the diagnostic was completed rather BEFORE. I waited for days and paid for transportation expecting to receive a vehicle a day after or soon after I dropped it off. I incurred a lot of fees from using Ubers to go to work. Before I left my vehicle I asked the person responsible handling my car whether my warranty would cover the expenses. He was thorough in explaining that the only reason I would have to pay out of pocket is whether there was an indication that the damage was done by myself and not something that was inherently wrong with the vehicle when it was manufactured. I took that risk because I purchased the vehicle 1.5 years ago. At pick up I was told that a lug nut was loose and that because my car was purchased “TWO” years ago, (not factual) it would not be covered. This was something that was NOT articulated when I dropped it off. If I had known this I would have taken it to another service center and paid significantly less for 30 minutes of labor for a loose lug nut. I ended up paying close to $140 at Service Center Hyundai. The manager lacked rapport and did not seem to care or understand the situation. The method of communication in general seemed very unprofessional; Evan who was my point of contact seemed to not be very knowledgable on the details of my loaner vehicle, there was a second party who reached out whose iPhone message was verbose and did not address the issue with my vehicle clearly but rather went on and on about extra services I should purchase. I have been with South Point Hyundai since 2015 and it is unfortunate that this experience has led me to reconsider purchasing and servicing at South Point Hyundai. More

I am completely satisfied with the work performed on my vehicle by the folks at South Point Hyundai. vehicle by the folks at South Point Hyundai. More

I had one of the faulty GDI 2. 4L engine’s on my 2014 Hyundai Tucson that led to rod bearing failure at 51k miles. South Point Hyundai got me quickly through the process of assembli 4L engine’s on my 2014 Hyundai Tucson that led to rod bearing failure at 51k miles. South Point Hyundai got me quickly through the process of assembling my complete oil change receipts and getting that documentation to Hyundai America. Within a very short time, my engine replacement was approved and the new engine installed. A huge shoutout to Heidi Rowling who ushered me through the process - thank you! More