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South Shore Hyundai

Valley Stream, NY

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Vehicles
4.1
1,292 Reviews
South Shore Hyundai, formerly Hyundai of Valley Stream, is now under new ownership, in a BRAND NEW location in the Green Acres Mall. Let us introduce you to our new staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. Come check out our New Super Store! We know your time is valuable so visit us online before stopping in. We are sure you will find our website is a fast and convenient way to research and find a vehicle that's right for you.
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360 West Sunrise Highway

Valley Stream, NY

11581

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Showing 1,292 reviews

May 02, 2012

Initially inquired over the telephone regarding a vehicle, was given what I now know as incorrect information. Made appointment with sales person for test drive. Arrived at dealership, contact pers More

by notstaisfied
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
perfernotto singleout
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May 12, 2012 -

South Shore Hyundai responded

Dear notstaisfied, Thank you for bringing the customer service matter to our attention. So many times businesses are not given an opportunity to correct the problem as it happens. I appreciate you taking the time and effort to bring your situation to our attention. I’m terribly sorry to hear about the experience you had when you came into the dealership, this not how South Shore Hyundai is operated on a day to day basis. I would like to know which vehicle it was that you came in to test drive so that way I can see if I have the vehicle is available to begin with. The next step is finding out which sales person you spoke to. For the simple reason that all our sales people are Hyundai Certified and are not allowed to be on the sales floor without certification—maybe this particular salesperson needs additional training. I would also like to come to a resolution to this issue, so please reach out to me directly. Thank you. Sincerely, Morgan Buonaiuto Business Development Manager South Shore Hyundai mbuonaiuto@atlanticautogroup.net 516.561.8770 |P

May 14, 2012 -

notstaisfied responded

Thank you for the response to my survey. Since my experience with South Shore Hyundai I have gone to another dealership and acquired the vehicle I was interested in. Thanks but no thanks. Good luck to you

May 14, 2012 -

South Shore Hyundai responded

We are very sorry to hear you went another way. Good Luck with your vehicle.

March 31, 2012

We pick up my son's car to drive it and we heard a buzzing nose from under the dashboard and on the break paddle. We drove it back to the dealership . They called the next day they said they had to re More

by Mike Sr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al and the used car manager
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Mar 31, 2012 -

South Shore Hyundai responded

We apologize for the inconvenience and the unfortunate circumstance you and your son went through. We did originally offer to fix the car for you and are still willing to reimburse you for half of the repair cost. We do, however, request that you provide us with a copy of the bill so that we know what repairs were done and exactly how much to reimburse you. Once again, on behalf of the entire management staff here at South Shore Hyundai, I apologize for the inconvenience and do not wish to lose you as a loyal customer. If there is anything else that we can do for you, please feel free to contact me personally. Sincerely, Morgan Buonaiuto Business Development Manager mbuonaiuto@atlanticautogroup.net 516-561-8770, ext. 114

Mar 31, 2012 -

Mike Sr responded

Attention Morgan Buonaito: Please note today 3/31/12 another copy of the receipt for my son's car was faxed over to you. Please contact me upon receipt of this fax so I know you've obtained it. In reality, I should be reimbursed for the ENTIRE amount due to the negligence of your behalf upon sending out a car with splicing done. I still have this part and the safety of my child was at hand. I would have no problem going public on this matter to let others know how you let your 'used' cars leave your property. No follow-up call was made either. I expect a check in your good-will for the FULL amount $305.00 as an Ammendment to this situation not meeting me half way. Have your mechanic pay the other half for doing a half job !! Not MY PROBLEM !! I will resort to BBB if this is not taken care of properly. I'm sure I will hear a response NOW but have been ignored so far...

Mar 31, 2012 -

South Shore Hyundai responded

I have not ignored you; as a matter of fact I have acknowledged your questions and I am struggling to assistance you -- and I am aware other managers here have made great efforts to help you as well. Im not sure if you have the correct fax number, but I have yet to receive any fax from you. Just for clarification, our fax number is 516-561-2258 and my name is MORGAN BUONAIUTO please send it to my attention. I will be here until 5:30pm today and will return to the office Monday morning at 10:00 am. I only hope to get this resolved for you as quick and painless as possible. Please let me know directly when you have sent over the fax so that way I can manage this issue in a accordingly. Morgan Buonaiuto Business Development Manager

Apr 03, 2012 -

Mike Sr responded

Morgan, maybe all the managers pushed us aside and thought we'd go away with this matter. Thank you for getting back to us. Unfortunately, we recieved a check today for only $140 instead of the FULL amount for the $280 plus tax = $305. I don't see how the half was our responsibility when it was YOUR mechanic who spliced and taped the wire. Would you like me to bring it to you and show you in order to get the full half reimbursed?? I am expecting that the 2nd half of the check is in the mail....Thank you.

Apr 07, 2012 -

South Shore Hyundai responded

Mike, The reason you were only reimbursed for half the amount is because you did not bring the car back to us for repair. When you had originally contacted our Pre Owned Manager about the problem, we explained to you that you could bring the car to us for repair. Had you done so, we would have repaired the car at no cost to you; it was covered under the Lemon Law. However, you decided to bring the car to your own mechanic who charged you at his own rate. Out of good will, we reimbursed you for half of the cost. Please know that we do not wish for any of our customers' issues to be pushed aside. I am glad that you brought this matter to my attention and gave me to the opportunity to address it. Unfortunately, this is all we are able to do to rectify it at this point. I apologize that we were unable to appease you, but I hope that you realize that the resolution we offered was more than fair. Morgan Buonaiuto

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