South Shore MINI

Great Buying experience We were looking for a new compact, luxury, relaiable car. I own a Smart ForTwo, and this was my first choice, to have a new one. However, due to needi We were looking for a new compact, luxury, relaiable car. I own a Smart ForTwo, and this was my first choice, to have a new one. However, due to needing more space, I started looking into other options such as MINI. I hated every single dealer, even Smart of Boston, before coming to South Shore MINI. It feels like it is a constant harrassment, always half answers to questions, millions of calls and voicemails, and for some resaon, they always want yo to be at the dealer as if your only occupation was being at the dealer at all times. Not with MINI South Shore. I visited the dealer just 3 times, when I first saw the car, when I came in to show it to a friend, and when I picked it up. Everything else was handled via email, as it was my preferred way of communicating with Tawana. She really helped us out in making sure we were deciding on a new vehicle based upon our needs and not pressure or a price tag. Everytime we were received with a smile and good attitude. She found all the answers we needed to be 100% satisfied with our choice. We bought a certified NEXT MINI, the car is in top condition, really new. It does not feel like a pre-owned at all. I had a concern on one of the fenders a day after, came in, they checked it, explained to me a clip needed repair, repaired it, and I was in and out, no questions asked, in 20 minutes. I am really looking forward to experience more of this service I am really happy with our choice, and with the attention I received. More

Great Experience! Going to dealerships and dealing with salespeople is something I never want to do, but the second I walked into South Shore Mini, I was put at ease. I Going to dealerships and dealing with salespeople is something I never want to do, but the second I walked into South Shore Mini, I was put at ease. I was greeted by a cute puppy (and employee!) Whiskey who required a few ear scratches before we got down to business. The human salesperson, Tawana, was fantastic! She was able to answer all of my questions and help with the usually agonizing process of purchasing a new car. There was low-pressure, but great quality customer service. I would highly recommend this dealership, and the Mini Hardtop! More

Good Service at South Shore Mini My fiance and I recently started looking for a new car, and liked the look of the mini countryman. We had a great experience with the test drive, and My fiance and I recently started looking for a new car, and liked the look of the mini countryman. We had a great experience with the test drive, and eventually came back to purchase/lease a few days later. Due to missing some paperwork, and a horrible insurance experience with progressive, we ended up spending 6 hours at the dealership trying to get it finalized. It was a stressful yet boring day waiting around, but through it all, the folks at the dealership were always kind and helpful. We almost left with a loaner, but at the last minute insurance came through and we finally got to head out in our new car. Thank goodness for nice people, a well stocked snack bar, and little Whisky. :) More

A most relaxed, no pressure experience I have had my mini for a week....and am loving it! Love the metallic blue color and as I am getting more familiar with the car, I believe it's a perf I have had my mini for a week....and am loving it! Love the metallic blue color and as I am getting more familiar with the car, I believe it's a perfect match. Tawana, Alex, and Brendan have supported me with all the new technology and I am assured that the support will continue. More

Best Customer Service Around Last January I bought a brand new Countryman. One accident and nine months of car troubles later I was fed up. My tolerance for the christmas tree of Last January I bought a brand new Countryman. One accident and nine months of car troubles later I was fed up. My tolerance for the christmas tree of lights in my car had disappeared. The final straw was a four time offender week where I consistently had my car returned with the promise of fixing (this truly was no fault of the shop, the car just had issues) only to have a new light flicker on on my drive home. However, let me take a moment to say, Tom in the shop, Tawana and Alex at SouthShore Mini made this right. When I called to complain I was completely surprised to learn they had a plan to get me my out of my lemon and into a brand new car. This group surpassed my expectations and truly have righted this unfortunate situation. They truly are a pleasure to work with and set a very high bar for customer service and satisfaction. I never want to buy a car with a different group! More

Simply phenomenal experience! It was a cold....brrrr and rainy Saturday on the outside. Meeting Tawana Ho who courageously braved the elements for myself and my favorite husband (t It was a cold....brrrr and rainy Saturday on the outside. Meeting Tawana Ho who courageously braved the elements for myself and my favorite husband (the Toyota guy) to explore those adorable mini convertibles that were calling for me through the wind and chill of the parking lot. Answering multiple questions, and not even a shiver, she made this experience most pleasant and utterly painless . As the owner of 2 previous mini's, my heart was in a new convertible...an lo and behold...with her clear passion for working with us slightly demented but loyal mini folks, she slam-dunked this beautiful metallic blue coop convertible right into my now warm hands...and just 48 hours later, into my driveway to the delight of the neighbors who said...."It's about time there is a mini back in your driveway!" Rachel Moses was a pleasure and delight to work with. The financing was effortless. These women clearly represent the Mini world with the finest of skill and communicative qualities not often found in the auto world. Please make sure YOU reward them for a sensational job well done...and a raise for them might be a nice thing!!!! More

MADE LEASING A CAR EASY! GREAT EXPERIENCE! South Shore Mini took really good care of me. Rachel and Brendan were kind and professional. And biggest kudos go to Tawana! As my salesperson, South Shore Mini took really good care of me. Rachel and Brendan were kind and professional. And biggest kudos go to Tawana! As my salesperson, she was unfailingly cheerful, knew her stuff, and was nothing but patient with my million-and-one questions. She returned email and phone calls right away. When I objected to an on-lot model that had roof fixtures I didn't like, she was fine. Instead, she found me a model elsewhere that better met my needs. Also, she went above and beyond dealing directly with my insurance company, who could just not get it together. Tawana is highly recommended! More

Best buying experience to date for a vehicle I recently purchased a MiniCooper at South Shore Mini in Rockland, MA. This was by far the best and easiest experience in purchasing a vehicle I have I recently purchased a MiniCooper at South Shore Mini in Rockland, MA. This was by far the best and easiest experience in purchasing a vehicle I have had. Tawana Ho who was my sales person was extremely friendly and very knowledgeable about the Mini. She made every effort to make my purchase as enjoyable as possible. The finance person was equally friendly and helpful as was the person who instructed me on the features of the car. I would definitely recommend the MiniCooper to friends and would definitely recommend South Shore Mini to make the purchase. More

Excellent I have recently bought a car from this place, the customer service was great, the car was at a reasonable price, after we did all the paperwork, they I have recently bought a car from this place, the customer service was great, the car was at a reasonable price, after we did all the paperwork, they did everything for me, registered rhe car, inspected, clean with a full tank and ready to go. Lindsie was super friendly and knowledgeable, she walked me through the whole process, i also had a pleasure to meet Alex, one of their managers, even that he was super busy, he found time to help me with all the questions and concerns i had. They both gave me thier personal cell phone numbers so I could reach em anytime i need something. What really surprised me was two weeks after the purchase they contacted me to make sure that i was satisfied with the car. They even invited me for a lunch and beer on the presentation of the new Mini Cooper. Excellent experience, i will recommend this place to everyone! More

New mini! Everyone at the dealership was helpful, pleasant and professional. I got great service without any of the drama of buying a new car. I got my dream ca Everyone at the dealership was helpful, pleasant and professional. I got great service without any of the drama of buying a new car. I got my dream car and a great deal! More