I've brought my Mazda here 3 times. Twice for an oil change cuz of a coupon, once for a recall. Each time they changed my oil, they OVERFILLED the oil past capacity. They also overtightened the oil drain plug and the oil filter. The first time they did this, I told them about it and asked them not to do it when I brought it in again for another oil change with coupon. Service guy assured me they wouldn't do that again. In fact, they stripped my oil drain plug and had to give me a new one. But they did do it again. My oil level was way past what it should be and both my drain plug and oil filter were torqued to the point where they were just about stripped again. I'll be doing my oil changes from now on, instead of coming back here. They might be great, customer service-wise, but not when it comes to being accountable or following through on doing things right.