SouthWest Ford Weatherford

I was in the market for a new gas mileage car with an interest in the new 2012 Ford Focus. I was in no hurry as I already own a 1998 Ford Escort that was/still getting 30+ mpg with no intention to trade interest in the new 2012 Ford Focus. I was in no hurry as I already own a 1998 Ford Escort that was/still getting 30+ mpg with no intention to trade-in the car. I met with Todd Kaess and explained to him what I expected from him and the service department if I purchased this new car from him. He promised a great experience and I ordered a new 2012 Ford Focus Titanium from SouthWest Ford. Todd met my expectations from the ordering process, financing, delivery & service. He and Mike Waitkus both have their hand in everything that involves the car by communicating with me anytime my car is in for an update or oil change. They see to it that I am in the loop on all service appointments and even have the car washed and detailed before I pick it up (which I really like!) Overall my experience could not have been any better.....no surprises, no disappointments.....very happy customer. If someone is in the market for a new car and want a no-hassle experience.....go see Todd Kaess and Mike Waitkus. More

Todd Kaess was very easy and informative to work with in buying my new Ford Fusion Hybrid. We also appreciated his promptness returning my e-mails and phnoe calls. buying my new Ford Fusion Hybrid. We also appreciated his promptness returning my e-mails and phnoe calls. More

Several dealers, had a vehicle equipped similar to what I was looking for. All of the Ford Dealers I visited on line and on the phone were courteous, and seemed willing to go the extra mile to help me into t was looking for. All of the Ford Dealers I visited on line and on the phone were courteous, and seemed willing to go the extra mile to help me into the Ford of my choice. The intangible was how I was able to communicate and develop a dealer consumer/relationship. Roy Dooley and I, quickly established a rapport I was comfortable with, and the vehicle they had in stock met all my parameters. Southwest Ford in Weatherford provided a comfortable and orderly showroom, with an attentive, friendly staff. Their inventory was large enough to have a good selection of most models. The sales person and I were able to establish a selling price with trade-in over the phone. THis was anecessity as I live approximately 230 miles away in a different state. More

Started working online with Roy, He was professional in all areas ( service, callbacks, courtesy, etc ) Very satisfied with truck so far, like everyone I wish we could of negotiated price of truck a LITTLE all areas ( service, callbacks, courtesy, etc ) Very satisfied with truck so far, like everyone I wish we could of negotiated price of truck a LITTLE more. The experience is not over, I purchased truck with hail damage so I will be back to get it fixed, so we'll see if the service holds up after the purchase has been made??????????? More

Auto dealerships have a reputation for leaving the customer with a painful experience. This is far from the case with Southwest Ford, and especially Roy. Everyone I met was friendly, and I assume th customer with a painful experience. This is far from the case with Southwest Ford, and especially Roy. Everyone I met was friendly, and I assume that my follow-up experiences with them will be the same. More

Roy Dooley has helped us tremendously in purchasing not only a new vehicle for my wife, but also pre-owned vehicles for my my son and daughter. He took a personal interest in what we were trying to find; t only a new vehicle for my wife, but also pre-owned vehicles for my my son and daughter. He took a personal interest in what we were trying to find; the right vehicles for my family. He took the time to locate the types of vehicles and price ranges that we were looking for. We have purchased three vehicles through Roy just in the past six months and hope to deal with him again in the future when it is time for another new vehicle. More

Having grown up in the car business, I have a unique view of the car business and of car salesmen. I found Andy to be not your-average-car-salesman. Andy was extremely helpful; informative; and, though the of the car business and of car salesmen. I found Andy to be not your-average-car-salesman. Andy was extremely helpful; informative; and, though the day was extremely hot, was never irritated. He showed us many trucks and worked hard to get us in the truck that we brought home. He also worked hard with the finance manager to get the payments in a comfortable range for us. Though he makes his living selling his cars, he did not make us feeling like we were just a commission. Southwest Ford was actually a very surprising dealership. They were the most helpful dealership we have dealt with. They really explained the different parts of the truck to us and helped us understand the new features. More

I rate this dealer a 5. I went in thinking about a Focus but after a test drive and learning about the details I bought a Fiesta. As a female buying a car alone, Matt explained everything completely and ga but after a test drive and learning about the details I bought a Fiesta. As a female buying a car alone, Matt explained everything completely and gave me the best deal. I was able to buy a car the same day and they gave me an excellant interest rate. I am in love with my new car and thanks to Matt's Fiesta idea I get great gas milage now. I would recommend this dealership to anyone with credit issues. I will return in the future to buy again. More

I went into southwest ford with a very low budget expecting to leave in a vehicle that I could afford but would hate driving. Roy Dooley Worked to get me in a vehicle that I love with a payment plan expecting to leave in a vehicle that I could afford but would hate driving. Roy Dooley Worked to get me in a vehicle that I love with a payment plan that I can afford, believe me when I say next time I need a vehicle I'll be at southwest ford asking for ray Dooley I recommend all my friends and family in the market for a new vehicle to him he's great thanks Roy love the truck!!!!!!!!!!!! More

Someone ran into my car and needed to get my Ford Edge worked on. The insurance company sent me to another body shop to get an estimate but was not impressed with the shop. I have purchased 4 cars from worked on. The insurance company sent me to another body shop to get an estimate but was not impressed with the shop. I have purchased 4 cars from Charlie Gilchrist's Southwest Ford and have never had any problems so it was my first choice. I met Ken Eagleton and he noticed the estimate had been written up to repair the doors but they had been badly damaged and would need to be replaced. Ken called the adjuster and they came out to look at the car and approved a supplemental claim. I could not believe how the other body shop in Ft. Worth wanted to skimp on my car!! If it had not been for Ken Eagleton and Tommy Gray looking out for me I feel that my car would not have looked like it did before the accident. When I spoke to the adjustor he asked me why I was going out to Weatherford to get my car fixed when I live in Mansfield and work in Dallas, I could go anywhere closer? I explained to him that I have purchased 4 vehicles from Charlie Gilchrist and he has always given me a fair price, great service and I trusted them. The Enterprise Rental car guy also couldn't believe I came out this far. I picked up my car today and it looks GREAT!! I smiled because again I am not disappointed. Thank you Charlie, Ken and Tommy, we'll be seeing you for my next oil change. Susie Nichols More