SouthWest Ford Weatherford

Perfect Kat Brownlee matched me to my truck. I had been researching exactly what I needed, a F-150 Supercrew (XL or XLT) 4x2, 5.0L V8. 3.55 rear axle with a t Kat Brownlee matched me to my truck. I had been researching exactly what I needed, a F-150 Supercrew (XL or XLT) 4x2, 5.0L V8. 3.55 rear axle with a tow package, trailer assist, and integrated brake controller (everything else is optional). I used two car buying services, TrueCar and USAA. She received the ping with TrueCar and I responded with my needs. My requests also hit more than 12 other dealerships not including the requests sent out through Autotrader. She is the only one that actually listened to what I needed. She worked her tail off while she answered a barrage of questions. Meanwhile, all of the other dealerships threw everything at me except the kitchen sink. My quest to find this truck traveled over three months whereby the DFW dealerships could only locate five trucks that met my specifications. So, the finalist came down to Kat vs. McDavid. I actually found two black XLTs (I didn’t want black), and one of those dealerships linked to the one Kat had (three total hits). The final two were on the McDavid lot, both XLTs. Unfortunately, I had to speak to FOUR different people at McDavid, none of which really knew what I wanted. They just wanted an appointment. However, I’m looking for a deal and not one to turn down an opportunity. Based on Kat’s dedication to customer service, honesty, and ambition, I gave her the first shot. I drove down for over an hour in heavy DFW traffic in the pouring rain. Like destiny, the skies cleared as I approached exit 411 in Weatherford. Kat had the truck pulled up as I arrived, walked me through the amenities, guided me on a test drive and scouted me through the numbers. Looking for the best deal, I told her I had to check out what McDavid had to offer, and I left. I managed about 10 miles before I texted her that I had turned around. The truck I’m about to buy has meaning, and trucks shouldn’t be emotional, but this one is equipped to tow a modest travel trailer for a family of four safely…because Kat listened. There was no denying Kat’s service at this point, the deal was done. I don’t know if she saw the text, because when I arrived she asked what she could do for me…I said I’d like to see the truck again. After a few moments, I said let’s do this! I guess that McDavid really never stood a chance. As Kat said, these truck are metal and Southwest takes ownership in the customer experience….I partially disagree, they are a relationship and it all begins with the first impression! Kat nailed that and everything that followed. She is a true asset and our family thanks her! If you want to know how to earn my business, Kat knows, she is a true ambassador for the company. As a wise man once said “I’ll be back”! Thanks again Kat! More

Excellent customer service Back in February we decided it was time to get a more dependable vehicle. We spoke with Earl Campbell over the phone and discussed our situation with Back in February we decided it was time to get a more dependable vehicle. We spoke with Earl Campbell over the phone and discussed our situation with him. We wanted a 2017 F-150 crew cab but Earl suggested a new 2016 due to better rebates. We live 170 miles from Weatherford, and after looking at similar vehicles at some nearby Ford dealerships, we definitely got the best deal from Southwest Ford. The 170 mile drive was worth it. The entire purchase process was completed over the phone with Earl. The next day we drove to Weatherford and picked up our new truck. Earl came in on his day off to complete the sale. You just don't see that kind of dedication to customer service these days.When it comes time to buy another vehicle we will definitely be purchasing from Southwest Ford. Earl.....we are sorry for the long delay in posting this review. Thanks again. John and Christy. More

Dealer for Life! I have had nothing but good experiences with Southwest Ford in Weatherford. Greg Shields is the best truck (or car) salesman I have found. NOBODY kn I have had nothing but good experiences with Southwest Ford in Weatherford. Greg Shields is the best truck (or car) salesman I have found. NOBODY knows trucks like Greg knows trucks. He is also a man that will do anything for you and I happen to know I am hard to please. I even got a chance to meet Seth, a new car sales manager yesterday! Quality people all the way. Brought my truck in to get the oil changed and met a new service advisor Warren Hampton. He is a very personable guy and I will be asking for him in my future visits. We have two new vehicles from Southwest Ford so we know what we are talking about! I would recommend them for a new or used vehicle to anybody looking to make a purchase and a dealership for life! More

Fast, Courteous Service My car needed some minor warranty work done and an oil change. I called ahead, scheduled an appointment and everything went smooth as silk. Fast, fri My car needed some minor warranty work done and an oil change. I called ahead, scheduled an appointment and everything went smooth as silk. Fast, friendly, and courteous service from beginning to end. Warranty work and the Works maintenance package.. I'll keep going back when my car needs service. More

Justin is awesome!!!!!!!!!!!!!!!!!!!! Justin was awesome to work with!! He listened to exactly what I wanted & was looking for & made it happen!! He made buying a vehicle super easy & enjo Justin was awesome to work with!! He listened to exactly what I wanted & was looking for & made it happen!! He made buying a vehicle super easy & enjoyable! I'd recommend anyone to come & work with him & this dealership! More

Very Happy Everything they said regarding price of the vehicle and my trade in was true. I've had so many bad car buying experiences that I just expected it goin Everything they said regarding price of the vehicle and my trade in was true. I've had so many bad car buying experiences that I just expected it going in, but I was pleasantly surprised. Roy Dooley is my goto guy for Fords from now on. More

Excellent Experience We stopped by on impulse, ended up buying a brand new vehicle because of Justin. Hands down, best salesman we have ever dealt with. He is the reason We stopped by on impulse, ended up buying a brand new vehicle because of Justin. Hands down, best salesman we have ever dealt with. He is the reason we will be coming back! More

Excellent customer service. We are in the process of buying two Fords here. Picking them up soon. And because of the employees and their excellent customer service this is the We are in the process of buying two Fords here. Picking them up soon. And because of the employees and their excellent customer service this is the second time we have bought 2 vehicles on the same day. So now it's our tradition. The service depart is 5 stars too so shout out to Jimmy Olson. Thanks Bob Little, Tyler Ramirez, Earl Campbell and Blaze. More

Second New Car Purchase via Internet Roy Dooley was my internet salesperson and he was awesome to work with. I contacted Southwest Ford and Roy about the price of a 2017 Ford Explorer Pl Roy Dooley was my internet salesperson and he was awesome to work with. I contacted Southwest Ford and Roy about the price of a 2017 Ford Explorer Platinum and he emailed me back immediately. When I emailed Roy back he was out of town on a Special Olympic event and Carl Price returned my email and was making himself available to assist me with whatever I needed until Roy returned. I really appreciated that someone stepped up to keep me informed. When Roy returned on Monday he contacted me and we worked out the purchase of the car. I need to mention that I drove over 3 hours to Southwest Ford, since they beat all other the Ford dealers in the Austin, Texas area. Dan Laux was the individual I worked with to finish the sale and he was very through in explaining all the additional warranties that Southwest Ford offered. I really enjoy the environment around Southwest Ford in that they do not pressure you into anything and that's another reason I have purchased 2 new vehicles from them. Great experience in this spotless beautiful physical building. Thanks Roy and Southwest Ford More

Great buying experience Found the vehicle I was looking for at the best price in the Metroplex here at SouthWest. Justin Hood was well informed of the model, took great care Found the vehicle I was looking for at the best price in the Metroplex here at SouthWest. Justin Hood was well informed of the model, took great care to explain everything on the car which I appreciated since it wasn't a Ford. Nice people all around the dealership, very classy operation without the high prices. Financing with Dan Laux was a complete breeze, he had all the paperwork done in no time. All in all a great experience. More