SouthWest Ford Weatherford

New truck My son called with a stock # and talked to Kat about the truck we was looking for. She sent he the information and he called her back to make sure it My son called with a stock # and talked to Kat about the truck we was looking for. She sent he the information and he called her back to make sure it was a 8 ft bed. Kat went out and put eyes on the truck to made sure of that. When Kat called us on Friday the truck had everything that we asked for. We made plan to come on Saturday. When we meet with Kat, she had the truck out front waiting for us to test drive. We had called other Dealership and went by one and no one from those dealership could call us back. She was the first sales person that called us back. Kat went over and above to help us find what we was looking for. Thank you Kat for making our 3 1/2 hour drive worth it. Thanks Again, Dorthy More

New car purchase Kevin knew I was coming in for a specific new Explorer and also knew I was recovering from recent hip replacement so I needed my visit to be as short Kevin knew I was coming in for a specific new Explorer and also knew I was recovering from recent hip replacement so I needed my visit to be as short as possible. He accomplished that without incident and we drove away in very little time. More

Remote Start on 2018 Edge Not Working Ms. Jones is a pretty busy person and not be able to answer the phone when you call, but she will return your call if you leave her a voicemail messag Ms. Jones is a pretty busy person and not be able to answer the phone when you call, but she will return your call if you leave her a voicemail message. She is friendly and easy to talk to and work with concerning any issues you are having with your vehicle. She is also pretty knowledgeable. I went in to see Ms. Jones about having my remote start setup and reprogrammed after Auto Nation Arlington messed it up. It took less than 30 minutes and everything was fixed right the first time. I definitely recommend this dealership for all your service needs. More

Purchase of my 2018 Ford Edge Kaitlin was phenomenal. She went out and found the vehicle I wanted and went to pick it up and bring it back to her dealership during inclement weathe Kaitlin was phenomenal. She went out and found the vehicle I wanted and went to pick it up and bring it back to her dealership during inclement weather when ice had started covering the roads. Very customer service oriented. More

Tanya Jones is substandard at best I have left numerous voicemails on her phone and with other staff members at Southwest Ford and Ms. Jones has yet to respond. Customer service is lack I have left numerous voicemails on her phone and with other staff members at Southwest Ford and Ms. Jones has yet to respond. Customer service is lacking with this particular individual. You would do better to go elsewhere if you want a response from an employee that actually cares about customers that have bought a brand new vehicle from their dealership. More

service on my f250, and lexus 350 es and a new f-150 very good advice and service on my (list vehicles) I decided to buy my f-150 2017/ I thought very long about going to Dodge( brother has loved the very good advice and service on my (list vehicles) I decided to buy my f-150 2017/ I thought very long about going to Dodge( brother has loved them) but I decided to stay with ford. These three Mann,Stowe, and Tanya Jones I felt I could not find better people that would listen and take care of my needs. After the sale Tanya really helped my added things that Ford forgot Earl Wright More

Awesome salesman Hunter was very nice and professional and understood my budget and helped me not only once but twice I definitely recommend him to anyone Thanks for t Hunter was very nice and professional and understood my budget and helped me not only once but twice I definitely recommend him to anyone Thanks for the new car More