Southeastern Honda

Bought my new Honda Accord from Bob Dolan, who delivers exceptional customer service. Bob went above & beyond in order to get me the color of car that I wanted. From my time of arrival to driving away in exceptional customer service. Bob went above & beyond in order to get me the color of car that I wanted. From my time of arrival to driving away in my new car, the process was efficient and with no high pressure sales tactics. I highly recommend Bob and Southeastern Honda. More

i was greeted by Gus when we arrived, he was pleasant and very informative. The process was quick and we received a very good deal on our new Oddessy and got slightly above market value for our old Toyota. W very informative. The process was quick and we received a very good deal on our new Oddessy and got slightly above market value for our old Toyota. Would recommend Gus and Southeastern Honda to all interested in Honda's. More

Dan showed us respect, understanding and patience, plus he educated us on different accessories and options. SE Honda also gave us far more for our tradein than other dealerships. We especially liked to ea he educated us on different accessories and options. SE Honda also gave us far more for our tradein than other dealerships. We especially liked to ease of Dan and Scott and appreciated their professionalism. We feel we got a great deal and would highly recommed Dan, Scott and the staff at SE Honda. More

The visit to the dealer was professional, I was met by a Sales Executive, Mr. Derrick Pitts, and the process began. He was friendly, knowledgeable on the product and was able to guide my wife and I to the Sales Executive, Mr. Derrick Pitts, and the process began. He was friendly, knowledgeable on the product and was able to guide my wife and I to the CRV that met our needs at a price which was agreeable to all. I took delivery within two hours and the car was well prepared and ready to go home with us. The overall experience was excellent and we look forward to a long relationship. More

The dealership and Gus & Mike in particular were very easy to work with from initial visit several months prior to purchase thru delivery. There was no pressure to "purchase now". Negotiation was equally easy to work with from initial visit several months prior to purchase thru delivery. There was no pressure to "purchase now". Negotiation was equally low key, with the price arrived at in line with Edmunds tru value amount. There was no pressure to add dealer add-on's, basically this is available if you would like it More

Derrick was very thorough in his explanation of the different classes of CR-V's. He is the best car salesman I've ever dealt with. No pushing, but lots of information. During the price negotiations, we different classes of CR-V's. He is the best car salesman I've ever dealt with. No pushing, but lots of information. During the price negotiations, we got a better price than we had hoped for and were able to get a nice trade-in value for our old car. The accounting department was great too. Again, lots of explanation but no pushing to get the extended warranty. We got a better financing deal than we could get on our own also. Great experience! Ask for Derrick and he'll take good care of you! More

Got the car we were looking for with a non-pressured sales approach. Best car buying experience I have ever had in over 40 cars purchased. sales approach. Best car buying experience I have ever had in over 40 cars purchased. More

We brought our car in to have the a/c checked out and buy the (2) cabin air filters and a rear windshield wiper. Curtis gave me a great deal on the wiper (had to be ordered) & filters told me they will inst the (2) cabin air filters and a rear windshield wiper. Curtis gave me a great deal on the wiper (had to be ordered) & filters told me they will install them "free" if I'm having service done. I said great; he said just tell the advisor. I went and told Bruce we wanted the (2) cabin filters installed he promptly tells me the cabin filters are $65 to install -- WHAT?? I have done this job myself many times, it takes all of 10-15 mins (and I'm a girl!!). Bruce also says there's only (1) cabin and (1) engine air filter. I asked are you sure? He replied "yes". There are (2) I paid for (2)and prior installs (by me) took (2). I have concerns when I now KNOW I'm being over charged to install the filters ($47 for 10-15 mins of work -- (2) filters was approx $18 total)at the price they charge that equates to $188-$282 per hour depending on if it takes 10 or 15 mins!! And, since the "advisor" said more than once the car has (1) filter when the car has (2) it makes me wonder how well will they fix my car when they don't even double check the information they're telling me. I wanted to voice my concern to the manager, Joe Porter, who did not apologize for his employees misleading statements or offer any words of confidence (I wanted to make absolutely clear they were going to call before doing any work beyond diagnostics of the problem). Instead, he said "we're obviously not going to make you happy so you should take your car somewhere else." Evidently this dealer has more business than they need-- so we said no problem. Brought the parts we just purchased back for a refund and left. By the way, we have NEVER EVER IN 26 YEARS of owning Hondas ever had an encounter with a dealer like this!! Our other vehicle is a Dodge and the dealer we take that vehicle said they will gladly take a look at our Honda's a/c and provide the services to repair it. Very sad day for Honda when a long time Honda owner has to go to the Dodge Dealer to get great customer service!! More

The dealer representative and I made a cash all inclusive deal for a new (2012) Civic. Including various additions as well as tags and tax. I paid cash. After all was done: deal signed, cash paid and vehi deal for a new (2012) Civic. Including various additions as well as tags and tax. I paid cash. After all was done: deal signed, cash paid and vehicle delivered, a few weeks later they sent me an additional bill for my tags which was included in the original deal. They refused to send me my tags until I paid them additional monies. I refused to be extorted. I had everything in writing so there should be no confusion. I had to go to the DMV to get my new tags that applied to the new car. I called at least 5 different people no one would help me. In fact their finance person was very disrespectful. I left a message for the GM of course he never returned my call. Today almost 5 months later I received another bill for my tags. Southeastern Honda should be embarrassed with the lack customer service, dishonesty and disrespect towards me. They boast how good they are.. Be careful when dealing with this questionable dealer who lacks integrity and is marginally truthful. More

By far the best sales experience in purchasing an auto in 25 years of buying cars! Bob Dolan does what he tells you he'll do and doesn't play any of those typical car salesman games. 25 years of buying cars! Bob Dolan does what he tells you he'll do and doesn't play any of those typical car salesman games. More