Southeastern Honda - Service Center

We brought our car in to have the a/c checked out and buy the (2) cabin air filters and a rear windshield wiper. Curtis gave me a great deal on the wiper (had to be ordered) & filters told me they will inst the (2) cabin air filters and a rear windshield wiper. Curtis gave me a great deal on the wiper (had to be ordered) & filters told me they will install them "free" if I'm having service done. I said great; he said just tell the advisor. I went and told Bruce we wanted the (2) cabin filters installed he promptly tells me the cabin filters are $65 to install -- WHAT?? I have done this job myself many times, it takes all of 10-15 mins (and I'm a girl!!). Bruce also says there's only (1) cabin and (1) engine air filter. I asked are you sure? He replied "yes". There are (2) I paid for (2)and prior installs (by me) took (2). I have concerns when I now KNOW I'm being over charged to install the filters ($47 for 10-15 mins of work -- (2) filters was approx $18 total)at the price they charge that equates to $188-$282 per hour depending on if it takes 10 or 15 mins!! And, since the "advisor" said more than once the car has (1) filter when the car has (2) it makes me wonder how well will they fix my car when they don't even double check the information they're telling me. I wanted to voice my concern to the manager, Joe Porter, who did not apologize for his employees misleading statements or offer any words of confidence (I wanted to make absolutely clear they were going to call before doing any work beyond diagnostics of the problem). Instead, he said "we're obviously not going to make you happy so you should take your car somewhere else." Evidently this dealer has more business than they need-- so we said no problem. Brought the parts we just purchased back for a refund and left. By the way, we have NEVER EVER IN 26 YEARS of owning Hondas ever had an encounter with a dealer like this!! Our other vehicle is a Dodge and the dealer we take that vehicle said they will gladly take a look at our Honda's a/c and provide the services to repair it. Very sad day for Honda when a long time Honda owner has to go to the Dodge Dealer to get great customer service!! More

I purchased my Honda Element new from SE Honda in 2004. Their service and support have been exceptional since day 1. Tiger Trainer in the Service Department is a big part of that exceptional service. He pu Their service and support have been exceptional since day 1. Tiger Trainer in the Service Department is a big part of that exceptional service. He puts customer 1st. Honda buyer for life. More

Tiger Trainer went above and beyond anything I expected. Tiger Trainer went above and beyond anything I expected. He is a great company representative and Honda is very lucky to have him. I noticed that on Tiger Trainer went above and beyond anything I expected. He is a great company representative and Honda is very lucky to have him. I noticed that on the day I was at the dealership there were 3 service advisors present. However, all the customers were lined up behind Tiger. Thomas L. Osborne More

I've never had the desire to recommend an automobile dealership before. I have purchased two vehicles from Southeastern Honda and I would return again. If I hear of anyone considering a car purchase, dealership before. I have purchased two vehicles from Southeastern Honda and I would return again. If I hear of anyone considering a car purchase, I tell them to go to Southeastern Honda. The staff is professional and courteous. In particular, Tiger in the Service Department, demonstrated a very high level of service. I had an issue with my air conditioning in that it would stop working, then start again - a mind of it's own. When working, the service department was unable to find the problem. So Tiger told me to "drop by" when it wasn't working so that they may diagnose this issue. Yesterday I "dropped by"... no appointment, no warning. Tiger looked at my car, got it in for immediate service and fixed my problem. Many thanks to Tiger, and to Bobby, his supervisor, for providing exemplary service. It is good to be reminded that there are good, professional people who will take time to take care of their customers. Thank you!! More

Can't wait to have my Honda serviced again at Southweastern Honda and have Tiger Trainer assist me as well. He is the kindest, most patient and funniest assoicate that I have ever had the pleasur Southweastern Honda and have Tiger Trainer assist me as well. He is the kindest, most patient and funniest assoicate that I have ever had the pleasure of doing business with. He was very knowledgable and helpful and I recommend that if anyone visits Southeastern Honda for service that they request him. More

Tiger goes out of his way to help with repairs and problems we have had. Everyone is always very courteous and helpful. Thanks so much Tiger and the rest of the team at SE Honda!! problems we have had. Everyone is always very courteous and helpful. Thanks so much Tiger and the rest of the team at SE Honda!! More

I have dealt w/ this dealership in used car sales and in service -- we purchased a used Honda from them and it has been great! I continue to use their service and am impressed with how they strive to make service -- we purchased a used Honda from them and it has been great! I continue to use their service and am impressed with how they strive to make me satisfied w/ the work. More

SPECIAL THANKS TO TIGER FOR WORKING ME INTO A FULL SCHEDULE TO FIX BROKEN WINDOW REGULATOR!! Could not secure my vehicle nor protect the inteior from the daily thunderstorms, he aranged for repair SCHEDULE TO FIX BROKEN WINDOW REGULATOR!! Could not secure my vehicle nor protect the inteior from the daily thunderstorms, he aranged for repair the day after the regulator broke. More

Service is always great - I deal with Anthony "Tiger" Trainer every time. He has always given me good advice, let me know what repairs I had to do versus what I could wait to do. I appreciate t "Tiger" Trainer every time. He has always given me good advice, let me know what repairs I had to do versus what I could wait to do. I appreciate that honesty. More

Tiger is a great person to work with. He rewards loyal customers and is very responsive to issues and concerns. He is very thorough with his work and explains everything in detail! customers and is very responsive to issues and concerns. He is very thorough with his work and explains everything in detail! More