Back

Southern Acura Newport News

Newport News, VA

4.9
2,178 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Contact Dealership

12501 Jefferson Ave

Newport News, VA

23602

Directions

By Type

Showing 2,178 reviews

June 05, 2026

Work was done quickly and I was kept informed the whole time Everyone was friendly More

by zarna1
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Jun 05, 2026 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 04, 2026

They were polite, cheerful and answered my questions. Inspection was through and they washed my car. Waiting area was clean and I enjoyed a beverage More

by BARBARAGARLOW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Goodale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2026 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 04, 2026

It was good. Kevin was good. I appreciate the car wash. Coffee was good also More

by Sidweiser
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Jun 05, 2026 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 04, 2026

Consistently outstanding! Great customer service and fair pricing. Cisco and team are the best!! They are the best I have ever worked with!! More

by TWIMER
Recommend Dealer
Yes
Employees Worked With
Cisco.
Jun 05, 2026 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 04, 2026

I always have a great experience when going into Southern Acura, if I had to say anything that needs improvement is return calls but other then that they are top notch!! More

by STACIEKELLY1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Goodale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2026 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 04, 2026

Teresa was very helpful when I got a loaner car while my car had to be left in the dealership overnight. The service department especially Cisco and Kevin were super helpful. More

by jaynway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2026 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 02, 2026

Always very communicative, and always have a great experience He provides wondering customers service every time I visit More

by CjC
Recommend Dealer
Yes
Employees Worked With
Cisco
Jun 03, 2026 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 02, 2026

Prompt check in upon arrival. Service completed within suitable timeframe. Prompt checkout upon return to pickup my vehicle. More

by SHERWIN.AMMONS
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Jun 03, 2026 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 01, 2026

Jessica is the greatest! !!! She has exceeced my needs and been super helpful. Thank you service team!!!! All of you!!!!!! More

by basscnb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Goodale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2026 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 01, 2026

Excellent customer service and care for my automobile. Excellent customer service with my service advisor, he took the time to explain the process to me and care for my automobile. More

by Bobby J.
Recommend Dealer
Yes
Employees Worked With
Charlie Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Miles
Jun 03, 2026 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!