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Southern Acura Newport News
Newport News, VA
1,664 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,664 reviews
November 08, 2025
Great customer service. Friendly attitude. Prompt service. Thank you for the free hand car wash. Friendly attitude. Prompt service. Thank you for the free hand car wash. More
by ashbys_tcs
Verified CustomerEmployees Worked With
November 08, 2025
Have a problem with the camera mounted on the inside of the windshield and Cisco was able to diagnose the problem quickly. He also got the vehicle inspected and washed. My thanks to Cisco for great help wi the windshield and Cisco was able to diagnose the problem quickly. He also got the vehicle inspected and washed. My thanks to Cisco for great help with my service appointment. More
by HWALTHALL
Employees Worked With
Cisco Lugo
November 07, 2025
I was checked in right away. Waited less than an hour for my service. Check out was smooth and quick. Kevin was professional. Waited less than an hour for my service. Check out was smooth and quick. Kevin was professional. More
by hgirod1026
November 07, 2025
Service visit went great, comfortable waiting area. Everyone was this pleasant and informative. Thank you. Everyone was this pleasant and informative. Thank you. More
by HECKSR56
November 07, 2025
Already have. No, I already have. This is annoying So annoying See you guys next year. No, I already have. This is annoying So annoying See you guys next year. More
by HECKSR56
November 07, 2025
Southern has been very good to work with. This was my first service experience with Southern and I have no complaints. Kevin was friendly and informative and my waiting time was not too long. This was my first service experience with Southern and I have no complaints. Kevin was friendly and informative and my waiting time was not too long. More
by dianeharrah
Employees Worked With
November 07, 2025
Southern Acura of Newport News Virginia continues to perform excellent service at their temporary location just up the road. perform excellent service at their temporary location just up the road. More
by ralphurch
November 07, 2025
Cisco is an AWESOME service rep. Very professional and make sure my appointments go as smoothly as possible. Very accommodatable and communicates well. Excellent customer service not Very professional and make sure my appointments go as smoothly as possible. Very accommodatable and communicates well. Excellent customer service not just to me but to other citizens as well. Highly recommend Cisco for always going above and beyond the call of duty to serve house customers. MUCH APPRECIATED!!!! More
by biancatatum3
Employees Worked With
November 07, 2025
Southern Acura (Fornerly Hall Acura) has always been good to us as a customer. They are timely, courteous, and experts in the field. to us as a customer. They are timely, courteous, and experts in the field. More
by Scuba1192
November 05, 2025
The dealership is fine. I was extremely frustrated because I was not apprised of the temporary location. I drove more than an hour from my residence to get there only to fin I was extremely frustrated because I was not apprised of the temporary location. I drove more than an hour from my residence to get there only to find a closed building under construction. It took me a long while to find the temporary location. The number I dialed gave the wrong driving directions, I was literally going in the wrong direction. Since they have all my information, why did I get a phone call or a reminder notice of the appointment, or any advance, notice that my appointment would be in a different location. They had an appointment a couple of months ahead of time. They were expecting me to come. So frustrating! But the service to my car was good. More
by favoredbreh
