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Southern Acura Newport News - Service Center

Newport News, VA

4.8
693 Reviews

693 Reviews of Southern Acura Newport News - Service Center

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January 15, 2025

My Service Manager, Kevin, did an excellent job explaining my auto problems and having them corrected in an expedient manner. More

by Rachford h Mauney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

People are very accommodating and friendly. Service performed on time and as expected. Waiting time was very reasonable More

by SSOTISJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Thanks for checking fluids after being requested to do so. Most helpful to me and my wife. More

by henryobrien
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Friendly staff. Work started on time and completed in a timely fashion. Very satisfied and would return for future service More

by SMAY1154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

The Southern Acura service team is excellent. They are always polite, friendly and helpful. I would recommend Acura to anyone looking for a new car. More

by tonya44adkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
January 10, 2025

Everyone is so nice and very generous. The only down fall it takes too long to get an appointment scheduled More

by ashli0jenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
January 10, 2025

Great work excellent service and he kept me up to date on my repairs. the cost was good More

by REYNOLDS25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Kevin and the other service advisors do a great job. The are quick to greet you, no surprises, and keep you informed. They are a great place to go for Acura service. More

by Wfcress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin
January 10, 2025

Very professional staff who always provide very good and competent advice that turns into satisfactory results. More

by agmaurici
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Punctuality of work Fine service Comfortable waiting area Friendly staff I will return in the future for service work More

by Riverhawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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