Southern Buick GMC Greenbrier

Didn't refill fluids, did not reset oil light, did not reset oil in the app. I'm not even sure if they did the oil change at this point. reset oil in the app. I'm not even sure if they did the oil change at this point. More

My service was prompt and great during a scheduled oil change. I appreciate their work. change. I appreciate their work. More

Scheduled appointment online for a Friday , simple oil change. Called Friday morning to confirm only to discover I had no appointment due to a 'glitch'. Rescheduled for one week later, arrived early check change. Called Friday morning to confirm only to discover I had no appointment due to a 'glitch'. Rescheduled for one week later, arrived early checked in . Waited 2 hours and finally went to the service desk to ask what the status was. Car was done but they couldn't find the ticket. When I asked if 2 hours was normal, was cold they were busy. Poor management IMO. More

Excellent service, staff was amazing and provide timely and courteous support! Positive experience, timely, communication was great. and courteous support! Positive experience, timely, communication was great. More

I sent Brett Lloyd and email with details. No response hate even replying to this….but here is my honest opinion. The day we purchased the car, which was on Saturday, everything went smooth. M No response hate even replying to this….but here is my honest opinion. The day we purchased the car, which was on Saturday, everything went smooth. My salesman informed me that the car had not gone through the 150 point check yet because it was newly traded. I was told that the car would be delivered to my house on Monday after it was detailed and went through the inspection process. I informed the sales associate that I live an hour away and they said “no problem I have people that do that”. The car was not delivered on Monday as stated but delivered on Tuesday because of no driver available. Okay I get that… kinda. When I received the car I didn’t have the plates. Had to drive an hour back to the dealership to get them. I was however given a gas redemption for my trouble, which I appreciate. To top everything off the car obviously was not even washed as promised. Yes the tires were shined but it looked the same as it did on Saturday. Water spots and grime when I run my finger across it. I really can’t help but feel that I was lied too. Definitely not a good experience. Scott Belcher. On Jan 12, 2026, at 14:39, Brett Lloyd <blloyd@southernkiagreenbrier.edealerhub.com> wrote: William, WE APPRECIATE YOUR BUSINESS! Thank You for choosing us to service your vehicle. I hope you were completely satisfied with your experience at our dealership and will rely on us for all your future needs. If not, please call me at (757) 424-6380 to discuss what we could have done better. Or email me at mailto:blloyd@drivingsouthern.com. Sincerely, More

Everyone was amzing. It was pretty fast in and out. The service advisor were on top of things It was pretty fast in and out. The service advisor were on top of things More

I love how they always welcome me back when I bring my car in to be serviced car in to be serviced More

Went in at 1245 for oil change, knowing the techs were still on lunch for 15 minutes. I was out in less than an hour. still on lunch for 15 minutes. I was out in less than an hour. More

Everyone was extremely nice and helpful. Met with some of the service techs and they were extremely knowledgeable and helpful. Met with some of the service techs and they were extremely knowledgeable and helpful. More

Efficient and fast Friendly efficiency and timely. Helpful, Friendly, knowledgeable and understanding Would recommend to others Helpful, Friendly, knowledgeable and understanding Would recommend to others More