Southern Buick GMC Greenbrier

Service staff are non-communicative to the point of needing to travel to the dealership in person to get an update on your vehicle. I tried to call multiple times on multiple days and sat on hold becau needing to travel to the dealership in person to get an update on your vehicle. I tried to call multiple times on multiple days and sat on hold because no one in the service department was answering the phone. When I was given an update”update,” it was uninformative. My vehicle is only four months old and was taken in for an electrical issue. I will not buy another GMC in the future and will not come back to this dealer for service. More

Service department is unprofessional and unresponsive. My car sat for days without being touched, with no follow ups. Poor communication and zero urgency. My car sat for days without being touched, with no follow ups. Poor communication and zero urgency. More

They need to inform the customer what's going on with their vehicles.I had to call them their vehicles.I had to call them More

2rd time I’ve made an appointment,and when i get there no one knows anything about it,unreal.need to do something about it one knows anything about it,unreal.need to do something about it More

Sales team was profesdional and Got it — here’s your finalized review without the dealership name: --- Disappointed and Regretful Experience The sales team was professional and courteous befo finalized review without the dealership name: --- Disappointed and Regretful Experience The sales team was professional and courteous before the sale. However, after the purchase, everything changed. When I followed up on a promise made before the sale, the salesperson called me a liar, and the manager was abrasive and dismissive. I recently received a service notification for my vehicle, but when I brought it in, the dealership had no record of it. The salesperson claimed it was a system error that needed to be erased from the vehicle—but the mechanic admitted he didn’t know how to do that. Yet again, I was promised something that couldn’t be delivered. I'm not looking forward to relying on this dealership for future service under warranty. I deeply regret purchasing with them and can only hope that my warranty will actually be honored. 🫰 --- More

Very good experience 👌. Newly renovated lounge area. Lounge area very clean and stocked with coffee tea and water. Advisor courteous and knowledgeable about my vehicle and i Newly renovated lounge area. Lounge area very clean and stocked with coffee tea and water. Advisor courteous and knowledgeable about my vehicle and issues. Waiting period was reasonable. Highly recommend dealership. More

I never witness a busy dealership before I am from NJ you need a larger customer service Area or larger dealership but I was from out of town and they took me right away with there appointment's they d you need a larger customer service Area or larger dealership but I was from out of town and they took me right away with there appointment's they did me a big favor I’m so grateful thank you More

Good customer service, not a long wait time. No complaints with the service that was rendered. No complaints with the service that was rendered. More

I love the new showcase and service lobby area. Can’t wait to get my new truck. Can’t wait to get my new truck. More

Tony and the rest of the sales team were awesome to work with! They took good care of me and I love my car! with! They took good care of me and I love my car! More