Shanell Nimmo

Giving one star because that’s the lowest you can give…. . I called and spoke with a manager Shanell Nimmo and scheduled an appointment on Saturday the 28th for Sunday the 29th at 3:15 with her to look at a . I called and spoke with a manager Shanell Nimmo and scheduled an appointment on Saturday the 28th for Sunday the 29th at 3:15 with her to look at a 2018 Yukon Denali. We drove over an hour and got there early around 3:00. We walked in, told them we were there for the appointment with Shanell Nimmo for them to tell us she wasn’t even there. Then they proceed to tell us we couldn’t even see the vehicle because it hadn’t gone through pre-sale inspection yet. So we just drove over an hour for an appointment that shouldn’t have been scheduled, and now we couldn’t even look at the vehicle. I started getting frustrated and once they saw that the vibe changed and they began scrambling and trying to figure things out. They ended up driving us around the lot for 30–40 minutes trying to locate the vehicle. Eventually we found it in the back lot. The vehicle was unlocked, so we opened it up and looked through it. My wife instantly fell in love with it. We asked to test drive it and were told it’s Sunday and the keys are locked in service, so we couldn’t test drive it. So we drove an hour, appointment wasn’t real, vehicle wasn’t ready, and we couldn’t even drive it. During negotiations, I wouldn’t budge on price. Mustafa looked me up and down at what I was wearing and said We need to look at different vehicles in your budget because you obviously can’t afford this.” That didn’t sit well, but we kept moving forward anyway. The vehicle wasn’t ready to take home the day of purchase because it had to go through the 90 point pre sale check. So we finalize purchase and put our down payment etc. and that’s when the situation continues to get even worse After that, we started getting texts: • vehicle will be ready (march 31) • still in service (April 2) • will have a update in an hour (April 2) • still in shop 6pm (April 2) • no update (April 3) • phone call from Mohamed stating they have to make new keys because they can’t find the keys and the vehicle has never been in service yet (April 6) • constant miscommunication 8 days later we get a call from the sales manager (Mohamed Arib) saying they had to remake the keys because they lost the originals, which explained why we couldn’t test drive it in the first place. First delivery attempt — Thursday (April 9). The driver gets halfway through the tunnel and the vehicle starts shaking at 45–50 mph. The sales manager tells him to turn around and bring it back. Friday (April 10) they call and say four different mechanics drove it and claim it’s fixed. They say water got into an electrical connector during detailing and everything is ironed out. They schedule delivery for Saturday the 11th at 10 AM. Saturday the vehicle gets delivered. I test drive it and not even half a mile down the road: • violent shaking at 45–50 mph • check engine light flashing • running terrible I turn around, get back to the house, plug in my scanner, and it throws a P0300 multiple misfire code. I tell the driver I’m not taking the vehicle. The sales manager calls me and says: “Mr. Ellis, this has been such a long process it’s almost laughable… we’ll bring it back, put it in service Monday morning, and if we can’t get it right, we’ll let you walk, no questions asked.” At this point, I bought the car March 29th, and now it’s April 13th, and I still don’t even have the vehicle. So I decided I’m walking away from the deal completely. More

by HARLANELLIS Verified Customer Verified Customer

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On time place very kind and helpful while making a choice on a new helping matter on a new helping matter More

by Gordon Verified Customer Verified Customer

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They were accommodating and understanding with my fast needed to go to work. They listened and got me out in a reasonable time. needed to go to work. They listened and got me out in a reasonable time. More

by da5ofu2009 Verified Customer Verified Customer

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Everyone was very professional but the truck has issues! Mohammad addressed the issues sent a tow truck the moment that I called! Rear main seal leak and front differential.. I pray that I'll get the truck Mohammad addressed the issues sent a tow truck the moment that I called! Rear main seal leak and front differential.. I pray that I'll get the truck back soon 🙏 More

by BIGCHRIS.CES Verified Customer Verified Customer

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I have called 4 times to ask for the status of my car. No call back, the text link doesn't work and the front desk keeps promising calls back. Disgusting. No call back, the text link doesn't work and the front desk keeps promising calls back. Disgusting. More

by HALEYJOBERT Verified Customer Verified Customer

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Extremely helpful and the process was easy. They weren’t opposed to coming down on the price a little bit, and talked us through the whole thing. They weren’t opposed to coming down on the price a little bit, and talked us through the whole thing. More

by JILLIANGM02 Verified Customer Verified Customer

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Service center was not knowledgeable enough for new customers. I emailed and asked prior to the service about a service and was told it would be covered. Then at checkout was informed I had to pay customers. I emailed and asked prior to the service about a service and was told it would be covered. Then at checkout was informed I had to pay More

by ccp79846 Verified Customer Verified Customer

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Trey'von is great, he made sure I knew everything I needed to protect my car in the future! needed to protect my car in the future! More

by LSERBIN0407 Verified Customer Verified Customer

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Great great great great great great great great great great great great great great great great great great great great great More

by LINNELARRY Verified Customer Verified Customer

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Great care. Workers listen to my concerns. I feel very confident in your employees! Thank you Workers listen to my concerns. I feel very confident in your employees! Thank you More

by aprilgllver311 Verified Customer Verified Customer

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