Southern Buick GMC Greenbrier

Too much to describe. But very irresponsible. Poor communication, terrible customer service Irresponsible, incommunicative , unaccountable But very irresponsible. Poor communication, terrible customer service Irresponsible, incommunicative , unaccountable More

It is impossible to reach a service advisor once my car has been dropped off. Calls roll to the remote schedulers who seemingly have no ability to contact service advisors. Even after leaving multiple mess has been dropped off. Calls roll to the remote schedulers who seemingly have no ability to contact service advisors. Even after leaving multiple messages requesting a callback, I never hear from my advisor More

I had a scheduled appointment yesterday at 9:30 AM, and my vehicle was not available until after 4:00 PM, despite the service being a routine oil change. The lack of communication regarding the initial sta my vehicle was not available until after 4:00 PM, despite the service being a routine oil change. The lack of communication regarding the initial staff shortage, which would have adjusted my expectations for vehicle readiness, was unsatisfactory. While I understand that unforeseen circumstances can arise, proactive communication with customers is essential to allow them to plan their day accordingly. As I do not reside in the immediate vicinity, I specifically traveled for this service. More

Everyone was so nice and the service was quick. I'll be getting all my services from Southern Buick and GMC I'll be getting all my services from Southern Buick and GMC More

I was just told that my lifetime oil change and lifetime inspections were cancelled. I do not know if that is legal since I have a contract agreement when I purchased my GMC Truck new at the facility. Eve inspections were cancelled. I do not know if that is legal since I have a contract agreement when I purchased my GMC Truck new at the facility. Even if it was bought out by someone else, the contract agreements should be honored. Looks like legal action is the way to go. More

Experience was not very good. The communication from Southern to me was not good at all The communication from Southern to me was not good at all More

I would like to see improvement on the automated phone system. I could not get through to confirm or pick up my vehicle or to see if it were ready.. It needs to be more streamlined and be able to underst system. I could not get through to confirm or pick up my vehicle or to see if it were ready.. It needs to be more streamlined and be able to understand a client better. I had not been to the service center for over a year and there was no signage indicating rental versus service. I was not informed or aware that you all had remodeled and did not clearly know where the new service center was at or that you now have a rental area. I had been going there for over 25 years was not informed or aware there was a change or renovation. Perhaps it would have been nice to send a message via email to let us know of the changes. Not a big deal, but it caught me by surprise. The cashier‘s desk was eliminated, but yet the service advisors are now responsible to collect the money. Not sure if that will be efficient. On a positive note, my state inspection and oil change was completed as promised. It was nice that you all sent a message that it was ready for pick up. I was not aware you had sent a voice message and did not think to check my voicemail. I was expecting a text message like you had done in the past. When I called to try to find out your AI attendant had too many prompts and sent me to the wrong department so I had to ask for Advisor when it connected me. Then your receptionist had to leave a message to the advisor and then the advisor was opposed to call me. He then called and left a message. More

I should have been about how much it was going to cost to do the job do the job More

Their service center and parts department don't seem to communicate. I have had recalls ordered multiple times and they have said they will call me when the parts come in, and I always have to call myself communicate. I have had recalls ordered multiple times and they have said they will call me when the parts come in, and I always have to call myself to follow up More

What is the reason customers have to ask for tire balancing for tire rotation? No balancing for tire rotation? No More