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Southern Buick GMC Greenbrier

Chesapeake, VA

Overview
Employees
Reviews
Vehicles
4.0
1,762 Reviews
Southern Buick GMC-Greenbrier – Your Destination for Value and Selection! Discover an impressive inventory of new Buick and GMC trucks and SUVs at unbeatable prices – proudly serving Chesapeake, Suffolk, Norfolk, and Virginia Beach. When you buy from Southern, you’re not just getting a vehicle — you’re joining the Southern Hospitality Buyers Program, which includes: Lifetime Oil Changes, Lifetime Virginia State Inspections, Service and Parts Guarantee plus So Much More! We’re part of the Southern Auto Group, The Largest Auto Group in Hampton Roads! Visit us today at Southern Buick GMC-Greenbrier — where great deals and exceptional service come standard. Before You Buy, Give Southern a TRY!
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1300 South Military Highway

Chesapeake, VA

23320

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Showing 1,762 reviews

August 09, 2024

After multiple times calling no body ever picked up the phones. When I drove to the dealership all the employees were playing on their phones. My Yukon was never completely fixed. More

by olecorymo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Winston Whitehurst
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Southern Buick GMC Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 08, 2024

Nice and easy to work with, upfront pricing and fees. Got a good deal and no surprises. Great Job.2310 More

by jimhailey101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Southern Buick GMC Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 08, 2024

Everything was quick and easy and everyone was very kind. Was my first time there since I moved from Chicago and I will be going back for my next oil change. More

by KRYSTALMGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Thompson, Heather Prince
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Aug 09, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 08, 2024

It was the worst experience in my life, never received a new car without the introduction of the car. More

by danicervant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shanell Nimmo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Southern Buick GMC Greenbrier responded

Dani. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership and to the President of Sales.

August 08, 2024

Great customer service always complete satisfaction on each and every visit fast service always friendly More

by gwood85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Southern Buick GMC Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 08, 2024

Very fast service, appt was 11:00 i got there at 10:45 and out the door by 11:10 More

by DONNEWELLJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Aug 09, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 08, 2024

The service was professional and efficient, as usual. I was able to get in and out in a reasonable time, great service More

by melk222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A. Service department
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Aug 09, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 08, 2024

Southern Buick GMC Greenbrier squeezed me in on short notice for a same day oil change. More

by ADASKEW
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
N/a
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Aug 09, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 08, 2024

Always have great service when I bring my vehicle in for service at southern kia!! More

by ANQUALDUMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiana
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Aug 09, 2024 -

Southern Buick GMC Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 08, 2024

Picked car up at 5:30pm and was back at the shop by 6:30pm the issue was nit fixed and the paperwork stated "well see if light comes back on" well it did very unsatisfied with the quality of work by th More

by dannettephelps
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Aug 09, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for bringing this to our attention, Dannette. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

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