Southern Buick GMC Greenbrier - Service Center

Service Manager saved me a day of waiting to have my navigation system looked at by walking me through things that the owner's manual doesn't explain well. navigation system looked at by walking me through things that the owner's manual doesn't explain well. More

This dealership had not started working on my vehicle, four hours after the time of my appointment. I asked for updates and was met with inaccurate ones being told my car would be the next up, however an four hours after the time of my appointment. I asked for updates and was met with inaccurate ones being told my car would be the next up, however an hour later I was still waiting behind another car. Poor customer service. More

Service was excellent, customer service was amazing, and the communication made everything much better. I enjoyed the video walk through . the communication made everything much better. I enjoyed the video walk through . More

I scheduled an appointment to fix a recall. I checked in, was told it would be a 2 hr wait. I agreed to have my tires rotated. There were suggestions to get a few things done and I agreed to th I checked in, was told it would be a 2 hr wait. I agreed to have my tires rotated. There were suggestions to get a few things done and I agreed to them. Was told it might take a little more time. That was fine. They finished BUT they did not do the recall because they needed a part. Now I have to come back....another hour trip. What's the point of an appointment? More