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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

3.7
98 Reviews
Call Service Center (757) 424-6380

98 Reviews of Southern Buick GMC Greenbrier - Service Center

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May 09, 2024

The service department was prompt. I arrived earlier than my appointment time and they took the car right back. I was done just after my appointment time started. More

by brianptaylor79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept Reps
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May 09, 2024 -

Southern Buick GMC Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
May 09, 2024

My mechanic Thomas was amazing very helpful and explained everything well I’m happy also. More

by Jenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name but the gentleman at the service desk was very kind and helpful
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May 09, 2024 -

Southern Buick GMC Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
May 09, 2024

Good service! Wait was little long but it was very busy. Would recommend to friends and family More

by gmazl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
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May 09, 2024 -

Southern Buick GMC Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
May 09, 2024

I found the dest receives auto ready and willing, to get U in an out. For oil change I believe my auto was in the shop less than one hour More

by RUDYTHOMAS776
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Southern Buick GMC Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
May 09, 2024

A previous repair to my car had been done incorrectly by another shop, which caused it to fail inspection. The people at Souther Kia Greenbrier Service Center took care of contacting the shop, getting my ca More

by CURTISGENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean (I didn't get a last name, but he was at the service desk)
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Helpful
May 08, 2024

Very clean and organized place to have maintenance done. Nice waiting area with clean bathrooms. More

by DIXONCR438
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
May 08, 2024

I have purchased 20 vehicles from this dealer and have had them all serviced there. As of late, the time to get an appointment is very long. Plus I just spent 780.00 for a tune up and fuel service yesterd More

by MLSWEARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Winston Whitehurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Southern Buick GMC Greenbrier responded

"MLSWEARS" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 08, 2024

First the shop is old and outdated Dirty needs upgrading badly.the last visit took to long to complete the service writer did not keep me updated about the repair.The shop mechanics seem poorly trained. The More

by Wily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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May 08, 2024 -

Southern Buick GMC Greenbrier responded

"Wily" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 08, 2024

They are Always friendly and keep you updated and notified of suggestions for vehicle maintenance More

by triciamarnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike service department
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May 08, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
May 08, 2024

You are a bunch of crooks and I will tell everyone to not go to ya'll and ya'll are robbing people More

by troyjones757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All of these people are the worst and ne
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May 08, 2024 -

Southern Buick GMC Greenbrier responded

Troy. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

Helpful
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