Southern Buick GMC Virginia Beach

I had to wait 45 minutes to check my car in and another 45 to get it out. Everyone was quite unfriendly and nobody apologized for the wait. Meanwhile, I did approve some work to be done and I had to show t 45 to get it out. Everyone was quite unfriendly and nobody apologized for the wait. Meanwhile, I did approve some work to be done and I had to show them the approval on my phone so that I got the same price. They were trying to charge me $100 over what I approved. And no one apologized for the difference in price. Normally everybody's so nice at the service counter and very friendly. This was a very different experience. More

Wonderful help from the lady at the service desk! Wonderful help from the lady at the service desk she was very thoughtful and polite. I look forward to returning in December for my inspection. Wonderful help from the lady at the service desk she was very thoughtful and polite. I look forward to returning in December for my inspection. More

Took the car in on Friday, went and got it on Wednesday, no one had touched it!!!! no one had touched it!!!! More

Not enough help Need help with more information regarding time / assistant and how much time before auto pick up time / assistant and how much time before auto pick up More

Was told I didn't have an appt. I found the conf. Was an oil change. Got there at 7:30. 3 1/2 hours later after asking many times. Finally got my car back. No apologies nothing. I found the conf. Was an oil change. Got there at 7:30. 3 1/2 hours later after asking many times. Finally got my car back. No apologies nothing. More

It was all good but they didn't put air in the tires an they keep letting the modular out instead of putting it back in the cover. they keep letting the modular out instead of putting it back in the cover. More

They are criminals and conniving. They are chauvinist, women should not use your service center because they will be taken advantage of when charged. They are chauvinist, women should not use your service center because they will be taken advantage of when charged. More

Had an appt at 740 in the morning. Called three times for an update. Finally got in touch with a person that afternoon and was told my car won’t be seen until 2 days later at the earli Called three times for an update. Finally got in touch with a person that afternoon and was told my car won’t be seen until 2 days later at the earliest. Worst place. Would not even buy a GMC again More

I had an appointment for 8:30am for an oil change and brake inspection. Once I dropped my car off, I immediately received a text message from GMC with a phone number to contact, which is nice to have but brake inspection. Once I dropped my car off, I immediately received a text message from GMC with a phone number to contact, which is nice to have but it is not a direct line to the service department. Around 4:00pm I decided to call because I hadn’t heard anything about my car and what the issue with my brakes was. I called and was told all advisors were busy and they would call me back. Around 5:40pm I still hadn’t received a call and so I called again. Once I got connected to an advisor, he was helpful and I believe he is new, he told me what the recommendation was for my brakes. So once I gave the approval they would do the work the next day. He did give me his direct # when I told him I had never received any status updates. The next day, I got a call that my car was ready. I went to pick it up and ended up waiting about 20 minutes because they had double parked my vehicle in the back of the lot. Just seems a bit disorganized and not very efficient there. More

Non responsive to update calls. Scheduled service never completed when scheduled. Will never go back to this dealership for service. Scheduled service never completed when scheduled. Will never go back to this dealership for service. More