Southern Buick GMC Virginia Beach

I had a 1 pm appointment and was out on a reasonable amount of time. I wish they would put a reminder on the windshield rather than asking for it. There are always new service people. amount of time. I wish they would put a reminder on the windshield rather than asking for it. There are always new service people. More

Appointment was made because the car was asking for an oil change and the rear left tire was leaking. Also the last time it was serviced tires were rotated but pressure sensors assigments were not. Also i oil change and the rear left tire was leaking. Also the last time it was serviced tires were rotated but pressure sensors assigments were not. Also it was recommended on check in to do the state inspection since it expires in November. They plugged the FRONT left tire (not the rear, still leaky). Car was still reporting no oil change done. No state inspection was performed. Pressure sensors are still wrongly assigned. We paid for the extended warranty. More

Lack of communication. Management was supposed to call me more than once, when I was told it was being escalated to them, they never did. Getting hold of service center is Management was supposed to call me more than once, when I was told it was being escalated to them, they never did. Getting hold of service center is a nightmare. More

How can a service department run without technicians, without front desk staff? - Warranty issues? At least a week to get an initial communication, even for the known issues with the different vehicles without front desk staff? - Warranty issues? At least a week to get an initial communication, even for the known issues with the different vehicles. - Be aware of the oil changes: low oil, no reset on the counter, etc. - Although police, front desk personnel are always burnt and having a bad day. Complete overhaul recommended. More

I made an appointment weeks ago to have 3 things fixed on my car. When I arrived I was told they could only do an oil change and I would have to make another appointment for the other stuff. My appointment w my car. When I arrived I was told they could only do an oil change and I would have to make another appointment for the other stuff. My appointment was at 12:30, at 5:30 they still had not looked at my car and never changed the oil. More

Nothing to rate they give recommendations a you leave. They rely on technology for everything and it's not good customer service They rely on technology for everything and it's not good customer service More

It is now impossible to reach the dealership service department. I tried for weeks to reach someone on the phone. When you call you get a call center. They say they will let the dealership know. I even department. I tried for weeks to reach someone on the phone. When you call you get a call center. They say they will let the dealership know. I even got a text number to text back to (no response). I called multiple times over 3 weeks and not once got a call back or reached anyone at the dealership. It has never been like this until the last two times we went. We have 2 Buick/gmc cars. Based on this experience we would never buy another car from this dealership and may try Chesapeake to see if they actually answer phones. The service has gone downhill the past few months. Also someone working on the car got black grease on the interior ceiling of my car. I asked about this when I brought it back in. But they did nothing to fix it. Now my ceiling is stained with black grease. I would call service to ask but no one will answer. I finally got help about the status of my car when I went in and talked to parts. The guy was very nice and even gave me a phone number I could reach him at. Thanks to him they finally got the part. He called me on Monday saying the part was in. Service didn't call me for 2 days to tell me. That is absolutely unacceptable when it is a priority safety coded issue. The owner needs to know how bad this is. More

Destiny was great she answered all my questions, went over all the services performed and went of all recommendations moving forward over all the services performed and went of all recommendations moving forward More

I booked an appointment online same day and got my oil changed. I was at the dealership for roughly an hour. changed. I was at the dealership for roughly an hour. More

I purchased this truck from the dealership and I have become good friends with my salesman which is now been promoted to sales manager Vinny and I get along very well and if I ever have to buy another ve become good friends with my salesman which is now been promoted to sales manager Vinny and I get along very well and if I ever have to buy another vehicle, it will come from southern auto Group GMC More