Southern Buick GMC Virginia Beach

This was a complete and utter shamble. They had no recollection of my appointment for 1 o’clock. They said it would be done by 6 PM. Nobody called to see the truck wouldn’t be ready that d They had no recollection of my appointment for 1 o’clock. They said it would be done by 6 PM. Nobody called to see the truck wouldn’t be ready that day. I had to call them in the morning to find out what was going on with my truck JOHN the service guy said it would be ready around 4:30 when I picked up the vehicle Saturday at 3:30. I got home. All they done was the oil change. It was supposed to be an oil change and state inspection. They never did the state inspection so now I have to go back again to the dealership and waste my precious time. It’s ridiculous. More

Good but long wait for a state inspection scheduled by appointments Time to wait was too long appointments Time to wait was too long More

Customer service was great but didn't appreciate my car being failed for inspection because my sun visor would stay in place. That is not a reason to fail a vehicle. They were trying to get me to let them being failed for inspection because my sun visor would stay in place. That is not a reason to fail a vehicle. They were trying to get me to let them fix it for a ridiculous price. More

Poor customer service/communication There 2 days with no communication or status update Took a week for a new battery Total bill was calculated wrong communication or status update Took a week for a new battery Total bill was calculated wrong More

I had a 12pm appointment. I was told it was take 2 hours for an oil change. Just before 2pm I checked and my vehicle was just sitting in the parking lot. The service advisor t I was told it was take 2 hours for an oil change. Just before 2pm I checked and my vehicle was just sitting in the parking lot. The service advisor told me they were working on it to which I told him it was just sitting in the back lot. Another 45 minutes and it was finally done. Almost 3 hours for an oil change appointment which was scheduled a week in advance is unacceptable. I was told they had to order the oil filter for my vehicle because they had none left on the shelf. Unsatisfactory. More

I waited 5 hours for an oil change and tire rotation. This was unacceptable considering i had an appointment. This was unacceptable considering i had an appointment. More

Online appt set up process utilizing AI agent was not good. Ultimately had to hang up. Eventually made service appt on line, arrived at service center and was told a diagnostic type appt was not availabl good. Ultimately had to hang up. Eventually made service appt on line, arrived at service center and was told a diagnostic type appt was not available for Sunday. Made appt following that statement. Received zero input for over 2 days after dropping vehicle of for service despite multiple calls requesting feedback. Finally received a response on day three stating they were getting on it. End result is they could not figure out issue despite acknowledging an issue exists. We picked up vehicle. More

They were so busy yesterday you had one service writer and I believe one or two technicians how can you function on a Saturday when everybody is off and need stuff done unacceptable and I believe one or two technicians how can you function on a Saturday when everybody is off and need stuff done unacceptable More

Vehicle was dropped off the night before 7:30am appointment for an oil change. I called several times during the day for status updates to which a few times, they said they would call me back. I re appointment for an oil change. I called several times during the day for status updates to which a few times, they said they would call me back. I received a call exactly 5 minutes before closing at 5:55pm stating they were unable to get to the vehicle. Thankfully, I was already on my way and pulled up on time to get my key before they closed. It was very inconvenient as I just had a new premature baby and had to work around schedules just to get the vehicle there and back. It would have been even more inconvenient if they kept my vehicle, along with the late notice of not being able to service it. I've been coming to southern for almost 20 years now. This was a very unpleasant experience, and still no oil change done. More

Poor service and my SUV was at the dealer for 3 days for a recall a recall More