Southern Chevrolet

Dee Dee was awesome. Very friendly, shared what was covered by warranty, pleasure to work with. Very friendly, shared what was covered by warranty, pleasure to work with. More

I recently moved from out of state and Southern Chevrolet was so kind and have been helping me with services for my car as well as my husbands. They are very reliable and won’t oversell or overcharge you. I was so kind and have been helping me with services for my car as well as my husbands. They are very reliable and won’t oversell or overcharge you. I will continue to come back to this service center as long as I am in Virginia. More

Dee Dee was very nice and polite, she treated my with respect and she was very professional snd stayed on top on let know what going on at times. respect and she was very professional snd stayed on top on let know what going on at times. More

Takes so long for service. Super expensive just for “diagnosis”. Repairs were way out of my budget as a single income military family with 5 children so I had to decline. Took Super expensive just for “diagnosis”. Repairs were way out of my budget as a single income military family with 5 children so I had to decline. Took 4 hours just to not fix anything. Not kid friendly in the waiting area More

Everything went well, I just wish the employees would communicate more with you rather than using devices to,but still would recommend them. communicate more with you rather than using devices to,but still would recommend them. More

Everything was taken care of very promptly, and I was kept informed by the service advisor via text kept informed by the service advisor via text More

The service advisors are knowledgeable, the techs do good work and the wait time for routine services is reasonable. work and the wait time for routine services is reasonable. More

Poor Customer Service, No Communication with customer! Difficulty with reach Service and district manager. Sad Difficulty with reach Service and district manager. Sad More

My service advisor was Marty. And I didn’t hear from him until a week and 3 days after dropping my vehicle off on a Friday. I was told on that next Monday by another advisor Nancy And I didn’t hear from him until a week and 3 days after dropping my vehicle off on a Friday. I was told on that next Monday by another advisor Nancy that he was out sick. Nancy told me I needed a radiator amongst other things like hoses ignition coils pans and flushes. She told me she didn’t know if my head gasket was blown until after a pressure test. But a pressure test couldn’t be done until the radiator related work was done. I authorized it and Nancy told me parts should get there by weeks end. Weekend came and went with no update from either advisor. Now on the second Monday and Nancy tells me Marty is off that day and that no work was done. When I heard from Marty that Tuesday he seemed uninterested unengaged and unprofessional. He spoke in a tone that had me upset. But bottom line is he says they won’t repair the radiator now all of a sudden. Because he claims it may lead to more work needing to be done. After several back and forth calls I asked to speak to Todd (or Tom) the service director. I couldn’t understand which name he gave. Spoke to him the next day and he basically said the same thing. I had my vehicle towed. I gave this 1 star rating because my advisor Marty was unprofessional, insensitive and rude. And because my vehicle was not fixed More

Very friendly staff, will work hard to get what you want and meet all your needs in a vehicle. and meet all your needs in a vehicle. More