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Southern Chevrolet

Chesapeake, VA

Overview
Employees
Reviews
Vehicles
4.4
2,039 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Chevrolet Chesapeake is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3412 Western Branch Blvd

Chesapeake, VA

23321

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Showing 2,039 reviews

November 09, 2023

Love the professionalism. It was a pleasure to work with the personal. Love how I was treated. More

by JOHNWINDLEYIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Southern Chevrolet responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 09, 2023

Customer service skills with all employees are very good. I've been working with some of them for years. More

by WATERS_COREY_I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Santomieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Southern Chevrolet responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

November 08, 2023

I was issued an inspection rejection because they said that I had a nail in a treeelatively new tire. When I said that I was going elsewhere for a new tire she told me to let them do the inspection there. More

by Google1
Recommend Dealer
No
Employees Worked With
Nancy Gennelli
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Nov 08, 2023 -

Google1 responded

I'm an elderly woman on a fixed income. So when i purchased a car warranty, i thought that i was getting more coverage than oil changes. The paper work says that I was being charged for an inspection. I paid over $3800 for a 10 yr warranty. I don't drive that often because of my vision. To buy another tire would take away from my meds. Oh, and when I went to the other establishment they said that tire was discontinued. Nancy said that she'd checked i could get it for $121. Why did she treat me that way?

Nov 08, 2023 -

Southern Chevrolet responded

"Google1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 07, 2023

The service advisor listen to my complaint and make sure it was taken care of in a timely matter More

by TBRANCH026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Southern Chevrolet responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

November 06, 2023

Did awesome job pointed out scheduled maintenance need and state inspection was done quickly thanks More

by JACKTMORGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 05, 2023

This was my first time getting service at this dealership, I enjoyed the service staff, and plan to use souther as out primary dealership. More

by blackhazel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 02, 2023

Stephen always provides EXCELLENT customer service. He is a valuable asset to your company. The gentleman that mopped the stairs was also a great example of good customer service. I really appreciate More

by llsmith78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen in the service department
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Nov 02, 2023 -

Southern Chevrolet responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 02, 2023

Always prompt, excellent service with exceptional customer service. I have utilized both the service department & the body shop since buying our 2018 CHEVROLET Equinox and wouldn’t recommend any othe More

by eeskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Southern Chevrolet responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

November 02, 2023

Very thorough I like my new service associate he was very willing to work with me More

by MARS84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

November 01, 2023

Southern Chevrolet is much better than Greenbriar GMC shut Southern however communication really lacks you cannot call anybody cannot get any information unless you actually drive there More

by oakeyjeep
Recommend Dealer
Yes
Employees Worked With
Calvin
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Nov 02, 2023 -

Southern Chevrolet responded

Thank you for bringing this to our attention, Stacy. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

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