Stephen Harvell
Stephen Harvell at Southern Chevrolet

Stephen Harvell

Express Lane Advisor

Southern Chevrolet

3412 Western Branch Blvd
Chesapeake, VA 23321

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4.7
593 Reviews

Languages Spoken

English English

4.7

593 Reviews

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593 Reviews of Stephen Harvell

July 24, 2026

Dealership Rating
Employee Rating

They told me it was my alternator when I went to someone else and they told me it was my battery and alternator More

by Shaquiramyieshadaniels
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Jul 28, 2026

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 17, 2026

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The staff were polite and helpful. The only thing was they didn't clean inside where they were, the mats had grease and black shoe marks. It should be returned clean. More

by rah13
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Recommend Dealer
Yes
Jul 22, 2026

Southern Chevrolet responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 11, 2026

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My service advisor Nancy was very helpful and the technician Steven was excellent with his video explanation. his recommendations we're all performed More

by steve
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Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli , Steven Kukaru

Jul 13, 2026

Southern Chevrolet responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 05, 2026

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My experience very poor. My car sat at the dealership for over week and all it needed was a battery. The worst part of my experience is the lack of communication. I could not More

by Terry.johnson79
Recommend Dealer
Yes

Other Employees Tagged: Nancy

Jul 07, 2026

Southern Chevrolet responded

Thank you for bringing this to our attention, Terry. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

July 03, 2026

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It took a while for my car to actually be seen, but once it was the communication and assistance from the dealership was top notch. More

by me.watts725
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Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Jul 07, 2026

Southern Chevrolet responded

Thank you for taking the time to provide us with this feedback.

July 03, 2026

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A good dealership, well organized and personal with each customer. Well done, great customer service More

by Dimen62
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Recommend Dealer
Yes
Jul 03, 2026

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 01, 2026

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Southern chevrolet has been taking care of my two corvettes since 2019. They are knowledgeable and professional. Whether service or repair, these cars are always fixed right the first time. Service w More

by Al Plotnik
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Recommend Dealer
Yes

Other Employees Tagged: Saphire

Jul 03, 2026

Southern Chevrolet responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 01, 2026

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Good place for your car where you can trust, excellent services!and super quick service More

by lopez2010.cll
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Recommend Dealer
Yes
Jul 03, 2026

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 28, 2026

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From the lot and into the lobby everything clean and neat. Every staff member was courteous and helpful. I went in to get state inspection and was completed in about 30 minutes More

by dugsout22868
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Recommend Dealer
Yes
Jul 03, 2026

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 28, 2026

Dealership Rating
Employee Rating

They have a lot issues when it comes to their services advisors dealing with customers. Express lane customer service is usually a better experience. Talking to the service manager is a waste of time. No More

by goat.harpoon-4f
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Recommend Dealer
No
Jul 03, 2026

Southern Chevrolet responded

"Goat.harpoon-4f" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jul 04, 2026

goat.harpoon-4f responded

Elgin Bond 2018 Silverado 1500 But no need to contact me, I spoke to the manager and the service advisor, and I contacted Chevrolet corporate office and no one seemed concerned with the issues I put in this review before writing it. With that being said I don’t expect anything to get better from here. It didn’t make a difference then, and I doubt that it will now.

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