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Stephen Harvell
Stephen Harvell at Southern Chevrolet

Stephen Harvell

Express Lane Advisor

Southern Chevrolet

3412 Western Branch Blvd
Chesapeake, VA 23321

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4.7
604 Reviews

Languages Spoken

English English

4.7

604 Reviews

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604 Reviews of Stephen Harvell

October 16, 2026

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Employee Rating

Great work and excellent service. They had me in and out that same day. I was happy with everything. More

by Rbswan384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Misjak, Nancy Gennarelli, Megan Scites, Saphyre Garbett, Lisa Miller-Hendricks, Valencia Olaguibel , Brad Cheeseman

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Oct 19, 2026

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 15, 2026

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Employee Rating

Took my car in for inspection and Mr Harvell brook card of me in a friendly and professional manner More

by RAYBIERBAUM
Recommend Dealer
Yes

Other Employees Tagged: Stephen Harvell

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Oct 16, 2026

Southern Chevrolet responded

We're delighted to know that Mr. Harvell took great care of you with professionalism and friendliness. Your positive feedback reinforces our commitment to quality service. We hope to see you again soon!

October 08, 2026

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They need more technicians because 9 business days to diagnose the issues is absurd. The ai is not helpful and the call center is even worse! They gave me details that were not accurate what so ever cuas More

by Andrew brower
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nancy Gennarelli

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Oct 08, 2026

Southern Chevrolet responded

Andrew, we sincerely apologize for the inconvenience caused by the delay in diagnosing your vehicle and the inaccurate information provided. A manager will reach out to you directly to address your concerns. We are committed to improving our service and ensuring a better experience in the future.

September 17, 2026

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Employee Rating

Charged me $500 for a part that didn’t even fix my issue even though I was told it was the issue. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Sep 18, 2026

Southern Chevrolet responded

Matt, we're sorry to hear about your experience with the part that didn't resolve your issue. Please email your contact information to socialvce@drivingsouthern.com so our management can reach out and address your concerns. We are committed to providing quality and reliable service.

August 19, 2026

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Very friendly, helpful and professional staff. Nice, clean facility and waiting area (with coffee!). Thanks! More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 19, 2026

Southern Chevrolet responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 14, 2026

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Employee Rating

I would never use this dealership for service or purchase a vehicle. The General Manager is probably one of the rudest people i have ever met. You try to give feedback and he immediately wanted to argue with More

by Tinakingery1
Recommend Dealer
No

Other Employees Tagged: Steven Santomieri, Zach Byrd, Charles LeMaire, Jose Avila, Jim Misjak, Stormy Barnett, Nancy Gennarelli, Gabrielle Wylie , Ray Korchak

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Aug 19, 2026

Southern Chevrolet responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 13, 2026

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Employee Rating

It took over a month to diagnose and replace a fuel pump. On a corvette. More

by jayfour428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 19, 2026

Southern Chevrolet responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 13, 2026

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Southern Chevrolet always treat me and my family well. The service has been outstanding over the years. More

by QUARRYH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

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Aug 19, 2026

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 11, 2026

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Employee Rating

Great customer service and mechanical work, recommend this service dept above everyone else, keep striving to be the best More

by Dimen62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Misjak, Nancy Gennarelli , Ray Korchak

Print
Aug 11, 2026

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 10, 2026

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Employee Rating

Southern Chevrolet in Western Branch has a fantastic Service Department. They are customer-focused and take great care of my vehicle. I’ll be getting all of my work done at Southern Chevrolet! More

by Locutus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 11, 2026

Southern Chevrolet responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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