Southern Chevrolet

It was good very professional and assisted me with what needed to be done Amazing needed to be done Amazing More

Outstanding customer service and easy process. The team ensured that I was completely satisfied with the truck before I purchased it. The team ensured that I was completely satisfied with the truck before I purchased it. More

Overall dealership is courtesy and informative Stephen Harvell annd Calvin Affleck always make sure to keep me informed. Harvell annd Calvin Affleck always make sure to keep me informed. More

I've been dealing with Mr. Harvell for several years now. He has always been up front and honest with me. He definitely keeps me coming to Southern Chevy! Harvell for several years now. He has always been up front and honest with me. He definitely keeps me coming to Southern Chevy! More

Jonathan Smart is a consummate professional. He is extremely knowledgeable at his craft while providing world class customer service. Southern Chevrolet is the pinnacle of the Hampton Roads area He is extremely knowledgeable at his craft while providing world class customer service. Southern Chevrolet is the pinnacle of the Hampton Roads area. Highly Recommend!!! More

Great first service. Very helpful and answered all my questions. Service was great and delivered when promised. Very helpful and answered all my questions. Service was great and delivered when promised. More

I was disappointed when I arrived at 9:20 for my 9:30 appointment and was told that inspections are done on a first come, first serve basis. He asked me was I dropping off and I said no I made my appoint appointment and was told that inspections are done on a first come, first serve basis. He asked me was I dropping off and I said no I made my appointment a week ago. He asked who I spoke with and I said I made it on the My Chevrolet app. I said I saw no box to check for drop off. He stated 'oh those all automatically roll to drop off'. He said there are 4-5 in the service area and all those outside are in line. I stated I was prepared to be there an hour or two but had not made arrangements to drop off. He said let me see what I can do. I said you know I tried to call to see which door to pull up to and the automated system said no one was available yet here 2 of you sat when I walked in. I went to the customer lounge inside the dealership. While there I chatted with a gentleman that arrived at 8:30 for his 9:30 and when I left at 11:15 he was still waiting. In chatting we both agreed that the dealership had totally lost all interest in putting customer satisfaction first like Hall Chevrolet did. We both agreed if it wasn't for the free oil & filter change, tire rotation, & inspection we'd be having these services done elsewhere. We both agreed that Southern Chevrolet would not be where we would purchase a vehicle nor would we recommend them to family or friends. Customer Service is what makes or breaks any business. I truly wonder what the ratio of sales & paid services are with Sourhern as to what they were with Hall. More

Some of the best customer service I have ever experienced, My sales sales person Jonathan was very professional and accommodating. experienced, My sales sales person Jonathan was very professional and accommodating. More

The service tech said that I told him that my engine light was on when I brought my car in for repair and being that I sign giving them permission to work on the car, but I never said or told him that. light was on when I brought my car in for repair and being that I sign giving them permission to work on the car, but I never said or told him that. He lied. More

The original dentist I walked in to get an oil change the gentleman at the counter was rude. It wasn't Mr. Harvell but a new guy that the lady at the counter informed me. She was nice and scheduled me an app gentleman at the counter was rude. It wasn't Mr. Harvell but a new guy that the lady at the counter informed me. She was nice and scheduled me an appointment to return on Tuesday which is when Mr. Harvell waited on me. The other gentleman remembered me and didn't speak nor look my way because he knew he was wrong. More