Southern Chevrolet - Service Center

Stephen Harrell was awesome. His customer service was outstanding. There were a lot of people in the area waiting and took care of each and every one of them. He was very informa His customer service was outstanding. There were a lot of people in the area waiting and took care of each and every one of them. He was very informative and made sure everything I needed was taken care of. More

Deedee told me Your alignment printer was down so I couldn’t get my print out for the alignment. I would have preferred to be reassured of the alignment with the printed out report that I’m used to. So couldn’t get my print out for the alignment. I would have preferred to be reassured of the alignment with the printed out report that I’m used to. So that did not appreciate that. PLUS I waited almost THREE hours for her to tell me More

I dropped my truck off the night before to have the engine control module reprogrammed per a service bulletin. Southern completed the work in a timely manner. engine control module reprogrammed per a service bulletin. Southern completed the work in a timely manner. More

I have always been back to the dealership because of Calvin. He is very attentive to all customers who may encounter him. He goes over and beyond expectations Calvin. He is very attentive to all customers who may encounter him. He goes over and beyond expectations More

Great service, had my truck back in less than 24 hs. I dropped off night before. I dropped off night before. More

Reset the code on the vehicle without correcting the problem. 2012 traverse was bought by my daughter and has been a lemon ever since it left the dealership. Southern has yet to fix the problem that kee problem. 2012 traverse was bought by my daughter and has been a lemon ever since it left the dealership. Southern has yet to fix the problem that keeps occurring, they think resetting the code is the fix. More

They are very nice people to work with and the price is very reasonably and they do the work professionally and in a timely time price is very reasonably and they do the work professionally and in a timely time More

Tried to over charge me for a new rear differential 3700 dollars. Took it to have a second opinion and all I needed was to change the fluid and this information came from another Gm service tech not going b dollars. Took it to have a second opinion and all I needed was to change the fluid and this information came from another Gm service tech not going back there for service again and they also left my fluid a half of quart low. More

On 3/8, I took my 2017 Cadillac XT5 to the dealership for service due to a running fan noise and a check engine light. After inspection, they determined the thermostat was stuck open and needed replacement, service due to a running fan noise and a check engine light. After inspection, they determined the thermostat was stuck open and needed replacement, which I agreed to. I was notified on 3/11 that the repair was complete, but later that evening, I noticed pink fluid leaking in my driveway. I returned the vehicle to the dealership, where they found a crack in the intel pipe unit housing the thermostat. They replaced the part, tested it, and returned the vehicle to me the next day. However, I soon discovered another active coolant leak, sent a video to my service advisor, and brought the car back again. This time, they provided a rental and determined the issue was due to untightened bolts. The shop foreman made the necessary repairs, and I was notified on 3/14 that my car was finally ready. While Matthew Surles provided excellent customer service, the repeated service issues have significantly lowered my trust in this dealership for future repairs. More