Southern Chrysler Dodge Jeep RAM Chesapeake

My vehicle was brought in for an oil change and I was informed that I would be called when it was completed. About three hours later I received a message with a link to a video stating an inspection was informed that I would be called when it was completed. About three hours later I received a message with a link to a video stating an inspection was completed on my vehicle. There was nothing in the video telling me what was happening and I had to message the number to figure out what was going on with my vehicle. I was then told that there was a lot of things wrong and had to wait hours before I received any information about that as well. As a first time car owner this process was all just very confusing and I felt I should have been informed that my vehicles services were completed rather than just waiting around to send me a quote for a bill of all the issues that were found More

Lack of communication No follow through I had to call dealership at least 4 times to check status of my car parts before I received a response dealership at least 4 times to check status of my car parts before I received a response More

Very professional and friendly. The problem was taken care in a timely manner and transportation was provided while my vehicle was being repaired. The problem was taken care in a timely manner and transportation was provided while my vehicle was being repaired. More

I was pleased with customer support and keeping me informed about what was going on with my vehicle. Thank you informed about what was going on with my vehicle. Thank you More

He was very nice. Any questions that you needed answered. He answered it. He was very helpful Any questions that you needed answered. He answered it. He was very helpful More

It was a decent experience. I did have to call and check the status of the vehicle. There were no issues I did have to call and check the status of the vehicle. There were no issues More

Everyone was very friendly and helpful. Archie sent me a video of the vehicle check and informed me about all issues and explained what was urgent and what I needed to take care of later. H Archie sent me a video of the vehicle check and informed me about all issues and explained what was urgent and what I needed to take care of later. He kept me updated on the progress of all repairs. After the job was completed, he followed up with a text and email to make sure everything was ok. Other staff were friendly and made me feel welcome during each visit. More

They fixed the mechanical problem but messed up my bumper They 'fixed' the mechanical problem but messed up my bumper leaving it cracked and my paint chipping. I told them right after I received my car about They 'fixed' the mechanical problem but messed up my bumper leaving it cracked and my paint chipping. I told them right after I received my car about my concerns and I was never sent footage I was supposed to be sent by Angelica. My rear view camera no longer works. More

I took it in for a state inspection and the team was friendly, fast, and very helpful throughout the process. friendly, fast, and very helpful throughout the process. More

Quick. Attentive. Positive. Straight forward. Awesome service crew, all around. I trust this service crew to take care of my car. Attentive. Positive. Straight forward. Awesome service crew, all around. I trust this service crew to take care of my car. More