Southern Chrysler Dodge Jeep RAM Chesapeake

Excellent Excellent communication and service. .. always top notch!! Great service and attitude.... fun to work with always .. always top notch!! Great service and attitude.... fun to work with always More

Our Traverse and Challenger received state inspections, oil changes, and communication updates in a single day without issue. Our Jeep service, however, took four days. The new communication system appears oil changes, and communication updates in a single day without issue. Our Jeep service, however, took four days. The new communication system appears to be the problem—we never received updates or authorization requests for items like wipers or side-marker lights. By the time we were finally able to connect and approve the work, it was already day two. I called several times and left messages requesting a status update but received no call or text back. On day three we were told the Jeep was ready, but when we arrived, the wipers had not been replaced and there was no inspection sticker. Staff were informed, but the shop was closing. Everything was finally completed on the evening of day four. We appreciate the quality of your work—this is the first issue we’ve experienced—but the new communication system needs improvement. Murphy’s Law. More

Scheduled an appointment and inquired about a few other items. Did not get a callback or text on the status. I went to the dealership and inquired. At that point my car hadn't been serviced. This was a la items. Did not get a callback or text on the status. I went to the dealership and inquired. At that point my car hadn't been serviced. This was a lackluster event. I've been with the dealership since I had my vehicle More

Nicole was awesome very good communicator and planner. Very impressed that she was able to open the ticket and get the parts ordered in advance so the truck did not have to stay there for over a week. Ver Very impressed that she was able to open the ticket and get the parts ordered in advance so the truck did not have to stay there for over a week. Very dissapointed that the dealership i bought my vehicle at even though it was bought out does not honor the free inspection for life that was guaranteed by the previous dealership name. More

They did a very good job of keeping me up to date with my truck repairs. Steve was very good about texting me back when I had any questions. truck repairs. Steve was very good about texting me back when I had any questions. More

Waited on site for 4 hours for a scheduled oil change. That’s ridiculous! I could see if it was a trouble call but for a standard oil change that is unacceptable. That’s ridiculous! I could see if it was a trouble call but for a standard oil change that is unacceptable. More

Prices too high. They make up services needed that you don't need. They also charge an additional shop charge for gloves, goggles and rags and lubricant used during s They make up services needed that you don't need. They also charge an additional shop charge for gloves, goggles and rags and lubricant used during service and they stopped honoring free oil changes and inspections since it's no longer Hall More

Very good. Friendly and quick. I was able to get multiple recalls remedied in one appointment and the people I spoke with were friendly and helpful. Friendly and quick. I was able to get multiple recalls remedied in one appointment and the people I spoke with were friendly and helpful. More

Easy, accommodating, and excellent customer service. I really enjoy how I am made to feel when I utilize this dealership vs using other nearby dealerships for my service. I like consistency and quality, I really enjoy how I am made to feel when I utilize this dealership vs using other nearby dealerships for my service. I like consistency and quality, those are two things I don't like to compromise with when spending money. More

Easy, accommodating, and excellent customer service. I really enjoy how I am made to feel when I utilize this dealership vs using other nearby dealerships for my service. I like consistency and quality, I really enjoy how I am made to feel when I utilize this dealership vs using other nearby dealerships for my service. I like consistency and quality, those are two things I don't like to compromise with when spending money. More