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Southern Chrysler Dodge Jeep Ram Newport News

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.2
2,556 Reviews
Thank you for visiting Southern Chrysler Dodge Jeep Ram Newport News, which we affectionately call "Home!" We treat our customers with the utmost warmth and hospitality, making them feel right at home. As your premier certified Chrysler, Dodge, Jeep, and Ram dealership, we proudly serve drivers throughout Newport News and the surrounding communities. Our dealership boasts a comprehensive inventory of new Chrysler, Dodge, Jeep, and Ram vehicles, as well as a meticulously inspected selection of pre-owned cars. We also have a well-equipped finance center staffed by a team of experienced finance professionals who can guide you towards the ideal loan or lease, ensuring a seamless and transparent experience. Experience the Southern Chrysler Dodge Jeep Ram Newport News difference – we genuinely care about our customers! I am Hank Ayaad, the General Manager. Feel free to reach out via email: Hank.Ayaad@drivingsouthern.com. Welcome to our "Home"!
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12629 Jefferson Ave

Newport News, VA

23602

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Showing 2,556 reviews

May 28, 2026

Spent 2 weeks trying to get through to someone to get any information. Noone ever called me back and I had to drive up here to get any information. The customer service at Southern was xxxx poor. I will neve More

by b_m_watson
Recommend Dealer
No
Employees Worked With
Tim Cupp
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Jun 01, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerdodgejeepramnewportnews.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 27, 2026

Roger and the techs were able to locate my issue and rectify it within a week More

by Ricksnatasha1
Recommend Dealer
Yes
Employees Worked With
Roger
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May 28, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 27, 2026

My vehicle was stolen off the lot. In the dealerships care. The car was an item of theft and I wasn't notified until 13 hours later. More

by rickiemillerda3rd
Recommend Dealer
No
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May 28, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for bringing this to our attention, Rickie. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 27, 2026

Absolute top notch service! ! Quick in and out and the employed were quite friendly and professional. More

by Josie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 27, 2026

Easy of scheduling, work performed in timely manner and car returned when promised Nothing else comes to mind More

by JREARDONSR
Recommend Dealer
Yes
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May 28, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 27, 2026

They did an amazing, they were very understanding that I had children and needed my van fixed right away, and they went above and beyond finding the part that I needed. More

by nicolettemoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy cupp
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May 28, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 27, 2026

Mr. Hodges made it a good experience. Very professional and keeping me up to date. More

by JIMRCASON
Recommend Dealer
Yes
Employees Worked With
Mr. Hodges
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May 27, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 26, 2026

Great customer service. They always take good care of my car in a timely manner. More

by CRCHAPPELL45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 25, 2026

Everything was taken care of appointment was in the system was honest about the time to do the work and the truck was ready for pickup More

by JFRESHCORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 25, 2026

Parts changers not machanics but don't feel bad it's the norm now just because scan tool says wheel sensors doesn't mean they are bad means abs not receiving signal that could be a few things and to say More

by noemail00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Ware
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for bringing this to our attention, Earl. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

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