Southern Dodge Chrysler Jeep Ram FIAT

After almost a week of having my car I had to call several times to get the service writer and then she still didn't have an answer on what broke on my car. Told me that she would call me back after s several times to get the service writer and then she still didn't have an answer on what broke on my car. Told me that she would call me back after she had talked to the tech. I called the next day couldn't get hold of her. Called again and after being put on hold she finally answered.she gave me a list of things wrong with my car. And that one part was on back order. Ok how long will it be on backorder? I don't know, can you find out? Not till you pay for the parts. How much are the parts? I'm going to have to find out... The next day called to get prices. Service advisor picked up. Morning it's My name, did you get a price up for me on my car? Yes it's going to be $1875.00 plus labor. ETA on parts? I told you that you will have to pay for them before we can see. Ok let me think about it and I'll call you back. Called parts was told that the part was on national backorder and they are looking at up to 3 months plus before the part will be coming in. Can you get the part in question from a 3rd party? And he told me that they didn't use aftermarket parts I can understand that. Ok thanks. Called service back and left a message. No call back. Next day called 5 times and each time she had just stepped out of the office. Or let me give you her voice mail. No call backs. Called the next day voice mail, she just stepped out, voice mail, called the Serive manager nothing. Called the General manager he answered . Can you have service call me I have been leaving messages and not getting any call backs. 2 hours later. Hi, I've been trying to get up with you Mr. B. But you haven't been answering. My blood pressure goes up some. No uou haven't because it's my cell phone and it would show me if you called even if I missed your call.... So I decided not to fix the car for now so how much do I owe you for the diagnostic. She told me and I gave her my credit card#. Then she told me that they really want my business and I could rent a car while waiting on the part to come in. Had to explain to her that if I couldn't be told even when a part is coming in and it could be months down the road did she really expect me to rent a car? Long story short bought a new car from another dealer and they gave me a nice trade in on my broken down car. Just answer the phone and don't give people the runaround. More

The Service was good, timely and efficient. Very good service. I will definitely be back again! Very good service. I will definitely be back again! More

This was the best car buying experience I have ever had. Everyone was so pleasant to deal with and zero high pressure. Everyone was so pleasant to deal with and zero high pressure. More

Everything went great and I love my truck. My sale’s guy was very assertive and knowledgeable, great all around experience. My sale’s guy was very assertive and knowledgeable, great all around experience. More

Stevie was great! Thanks so much for the great service and care for my truck. Thanks so much for the great service and care for my truck. More

Thank you Beatrice. Thank you for taking care of me. I thought I will be stocked waiting for my car, Thank you for taking care of me. I thought I will be stocked waiting for my car, More

Excellent sales and finance team. Very cooperative and no haggling. Best buying experience ever. Thank you David for the wonderful experience. Very cooperative and no haggling. Best buying experience ever. Thank you David for the wonderful experience. More

Great customer service ! Tina is a great representative and is always helpful in any situation ! Tina is a great representative and is always helpful in any situation ! More

Anthony was great. He was resourceful at finding what I needed and was not pushy. He was responsive and efficient in the whole process. He was resourceful at finding what I needed and was not pushy. He was responsive and efficient in the whole process. More

Tina in Service is a breath of fresh air. Very helpful and courteous. Let her train the staff!! Very helpful and courteous. Let her train the staff!! More