Southern Dodge Chrysler Jeep Ram FIAT

No communication unless I initiated it. Made an “appointment” to be told a half hour after it that they were a day behind in diagnosing. Told me it was a 16 hour job for $5300 and then when Made an “appointment” to be told a half hour after it that they were a day behind in diagnosing. Told me it was a 16 hour job for $5300 and then when I called Chrysler and got a case number they told me they could do it for $500. After that I still had to beg for communication. A week went by before I heard anything (the following Tuesday). She told me it would definitely be done by that Friday. 2pm Friday comes around and the guy hadn’t gotten the transmission out. I told them I can’t go without a vehicle and since I kept getting the run around could they give me a rental car. The manager said no bc they were doing a “good will” warranty. Well the good will warranty is the reason why it took almost 2 weeks for a 16 hour job. Because I wasn’t paying them $5300 they put me on the back burner for 2 weeks and hardly communicated unless I prompted it. More

Heather did a good job. It is obvious she was poorly trained. That is the fault of management not Heather. Once she handed communication off to somebody else that is when ev It is obvious she was poorly trained. That is the fault of management not Heather. Once she handed communication off to somebody else that is when everything was not done well. We had to initiate all conversations. More

I had a 1:30 appointment got out at 3:30. I shouldn't have waited that long. Come to find out . 3 techs couldn't get my oil filter off. I had other things to do that day. I was not a happy ca I shouldn't have waited that long. Come to find out . 3 techs couldn't get my oil filter off. I had other things to do that day. I was not a happy camper!! More

Went in for an old change and tire rotation. The technician(s) forgot to inflate my tires to recommended PSI. Other than that, good experience. The technician(s) forgot to inflate my tires to recommended PSI. Other than that, good experience. More

Great service! ! The customer service was outstanding and the wait time was not long. Thank you for it all.. ! The customer service was outstanding and the wait time was not long. Thank you for it all.. More

Even though no rental cars were available, excellent customer service Expedient and accurrate with phenomenal vehicle care. customer service Expedient and accurrate with phenomenal vehicle care. More

oustanding costumer service , help me on what I needed to get work on my car.. get work on my car.. More

Katie is a treasure and a joy to Southern and the ONLY reason i do business with your company. Her warmth and passion for customer service excellence is refreshing and other than Sam in your service depar reason i do business with your company. Her warmth and passion for customer service excellence is refreshing and other than Sam in your service department is not what i normally experience when coming to southern More

I was disappointed that the dealership did not have a rental car available. The communication and service is and was top notched. This is the only dealership that I trust with my vehicle. rental car available. The communication and service is and was top notched. This is the only dealership that I trust with my vehicle. More

Always seem to find a way to get it done, Cameron, Justin, Loren and Haylee do a fantastic job Justin, Loren and Haylee do a fantastic job More