
Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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I purchased my Jeep Grand Cherokee from this dealership with lifetime oil changes and state inspections. I’ve tried to contact and setup service 6-8 times over the phone and though the chat option with NE with lifetime oil changes and state inspections. I’ve tried to contact and setup service 6-8 times over the phone and though the chat option with NEVER receiving a call back. Poor sign of a customer service model. I chose to go into a different Jeep dealership for support. I tried the drive in quick service and waited 3.5 hours for ONLY an oil change. Poor customer service overall. Wouldn’t recommend the dealership to friends or family. More
The experience was awesome. James was the only dealer who approached me and my family. Couldn’t have asked for an easier and pleasurable experience. James was the only dealer who approached me and my family. Couldn’t have asked for an easier and pleasurable experience. More
The service department employees were very courteous and professional, The mechanic Mr Scott Westbrook was great. My vehicle service was done on time. professional, The mechanic Mr Scott Westbrook was great. My vehicle service was done on time. More
I was told you use OEM parts only. I checked the cabin air filter and I believe it's among the cheapest air filters. I haven't checked the engine air filter but I am assuming it's chea I checked the cabin air filter and I believe it's among the cheapest air filters. I haven't checked the engine air filter but I am assuming it's cheap as well. More
Work was done on time and correctly. No need to have any work redone. Great job No need to have any work redone. Great job More
Service department was good and the work was completed on time, young lady that helped me was kind and polite. time, young lady that helped me was kind and polite. More
Had to bring car for reservice for something that was supposed to be taken care of back in December. Previos service agent (Tim) was horrible. However, the service agent assigned this time (Tina) was ex supposed to be taken care of back in December. Previos service agent (Tim) was horrible. However, the service agent assigned this time (Tina) was excellent and went out of her way to fix my car and finish the job Tim neglected. Much better this time around! More
Service manager was amazing. Made me feel at ease, keep me up to date with everything that was going on. Overall, he took great care of me. Very satisfied with this experience! Made me feel at ease, keep me up to date with everything that was going on. Overall, he took great care of me. Very satisfied with this experience! More