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Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
2,838 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,838 reviews
October 26, 2020
IF IM THE OWNER OF SOUTHERN ID ASK MYSELF What is the cost of BAD CUSTOMER SERVICE? WHAT IS THE VALUE OF GOOD CUSTOMER SERVICE? I looked at several dealerships across Hampton roads this weekend that had cost of BAD CUSTOMER SERVICE? WHAT IS THE VALUE OF GOOD CUSTOMER SERVICE? I looked at several dealerships across Hampton roads this weekend that had NEW WRANGLERS in stock. I found one (2020) I was willing to test drive at 4pm on a Football Sunday, as I was seriously considering buying it. Credit Score around 800, I had 3-5000$ I could put down that day in hand. Sticker was 45,145 (as shown). Dealer Add ons Tires/lift we’re not disclosed until negotiations were started which was upsetting to say the least (Total 49,312$). HERES WHERE YOU LOST A CUSTOMER: So as they came back with what the price would be with those items, I politely asked what’s the best you could do for me so we can get a deal done today? Floor Manager John’s Answer: This is our best price and we are not going any lower 49,312 final... At that moment, I realized they were not trying to earn my business. Not a penny off. No explanation why, just I can’t do anything for you. After all it’s late on a Sunday and I suspected people want to go home, watch football. I politely made my way to the exit. I’m in construction working on $190,000,000 project in Williamsburg, wife is a Virginia Beach Public Schools teacher. We will not be recommending Southern in our community and to our co workers. Our experience was not good and felt the dealer was not interested in our sale on Sunday 10/25/20. Every dealership I visited this weekend wanted our business offering up to employee discount rates on some vehicles however did not have a WRANGLER we wanted. Southern had a vehicle and lost a customer yesterday and potential future customers. If you have a credit score of 750 or higher stay away. If interested in Trucks or Wranglers as I am, (I drive a 2016 Dodge Ram) I do not recommend Southern. If you have a business, or have a fleet of vehicles as my company does, I would not recommend Southern. I would have bought the vehicle at 48,500. What is the cost of bad customer service? More
by coryfout66
Employees Worked With
Sterrick Frasier
October 20, 2020
Very disappointed in the current developments. For the past nearly three years, my wife and I have scheduled our oil changes and had our van that we purchased brand new detailed during the same appointmen past nearly three years, my wife and I have scheduled our oil changes and had our van that we purchased brand new detailed during the same appointment. We have also received a cleaning package to take home at every visit to keep our leather and carpet treated between visits. I was informed when I bought the van that this would be available as long as we owned the van. Now, I'm being told that the detail was never part of my purchase and that the oil change is no longer by appointment, and I am unable to get a loaner car while they have my van. That is unacceptable, seeing that it is our family vehicle and I have to go to work. I suppose that things change and customer service changes when people change out. The salesman that I worked with to purchase my vehicle, Mr. Carlton Little, is honest and a very good salesman. I would purchase from him again, IF he were working for another dealership. Breaking agreements, even verbal agreements, is bad for business. I will be looking elsewhere when it comes time to purchase another new vehicle. More
by opendoorent
Employees Worked With
Carlton Little, Jenny Biles
December 18, 2019
Terrible. Inquired about a service and price only to be told Two hours later if they aren’t able to do it we would be out $325.00 when it was previously stated they could. told Two hours later if they aren’t able to do it we would be out $325.00 when it was previously stated they could. More
by Dodge customer
Employees Worked With
Tina Dickinson, Sam Vanderslice
December 17, 2019
Terrible The 2 hour estimated time for service turned into 5 hours. I inquired as to why there was a $69 disposal fee on my bill; after waiting another 15 mins The 2 hour estimated time for service turned into 5 hours. I inquired as to why there was a $69 disposal fee on my bill; after waiting another 15 mins I still was not given an explanation for this extreme padding of the bill. I was tired of being jerked around and left. I will never set foot in this establishment again. More
by freedom48
Employees Worked With
Sam Vanderslice
September 08, 2019
great team very friendly Great team, very friendly and good price. I recommend this dealership. It feels good to hang among them and see the nice cars they are selling. Great team, very friendly and good price. I recommend this dealership. It feels good to hang among them and see the nice cars they are selling. More
by Didier
Verified CustomerEmployees Worked With
Verena Eissinger, Mark Baillio
August 31, 2019
Not pushy,good prices,and easy to dealing with. Because I have visited other dealerships and all they won’t is to sale a automatic. .never up front with you on prices or other things , not so with S Because I have visited other dealerships and all they won’t is to sale a automatic. .never up front with you on prices or other things , not so with Southern Dodge More
by SEBANCROFT
Employees Worked With
August 30, 2019
Best Place to buy a Dodge Reuben was by far the best person I have ever worked with. He did took care of everything. At tax time I will be back to upgrade to the Scat Pack 392 Reuben was by far the best person I have ever worked with. He did took care of everything. At tax time I will be back to upgrade to the Scat Pack 392 Charger and I can easily say that I will only buy a car if he is the guy I'm working with to do the deal. Thankyou for the best car buying experience ever. I will be recommending them to everyone I know and work with. More
by THUNDERGOD2614
Employees Worked With
Reubin Houston
August 30, 2019
Amazing. Great service! Sean & mark is the man Excellent service!! They met all my needs with no problem. Sean was a really big help, he gave great advise and did everything in a timely manner. Excellent service!! They met all my needs with no problem. Sean was a really big help, he gave great advise and did everything in a timely manner. More
by MALIKMBAKER12
Employees Worked With
Branden Roney, Sean Vaught
August 30, 2019
The Best Car Lot I ever been to Hello I just want to Thank Joe Spence and the whole team for assisting me with the best customer service possibly. I am so pleased and highly recommen Hello I just want to Thank Joe Spence and the whole team for assisting me with the best customer service possibly. I am so pleased and highly recommended you to do business with them More
by WANDAB0166
Employees Worked With
Joe Spence
August 29, 2019
Will buy again from Southern Excellent buying experience. Very friendly and helpful Sales Team provided a no pressure buying experience. Never felt pressured to purchase something Excellent buying experience. Very friendly and helpful Sales Team provided a no pressure buying experience. Never felt pressured to purchase something I wasn't completely happy with priced fairly. Will buy again from Southern. More
by TOPWATER4
Employees Worked With
Branden Roney, Cale Spafford
