Southern Dodge Chrysler Jeep Ram FIAT

The dealership had no accessed to DMV the night I picked up my new Challenger, they gave me a dealer tag and said they would mail me my tags and they would send me a check for the money to send their dealer up my new Challenger, they gave me a dealer tag and said they would mail me my tags and they would send me a check for the money to send their dealer plate to them as I live in Richmond,Va..I overnite their tag back to them and they still won't send my money back, I have talked to the salesman twice about this, and he assures me he will take care of it and call me back within two hours.Two months and no call or check, it was only for $14.15 and I know that is a small amount ,but it's the principle of the matter and good customer service. They take your business but won't stand up for the small details.A letter has been written to the board of Directors. More

The entire experience was excellent. I would not hesitate to recommend Southern to anyone. We had two other family members buy vehicles from them after us. to recommend Southern to anyone. We had two other family members buy vehicles from them after us. More

Best car buying experience. Jason Collins was the sales rep that I worked with. He helped accommodate my needs was helpful throughout the whole process. sales rep that I worked with. He helped accommodate my needs was helpful throughout the whole process. More

On 3 JUN 2013 I decided to visit Southern Dodge On 3 JUN 2013 I decided to visit Southern Dodge (Chrysler/Jeep-Ram) located at 2747 N. Military Highway in Norfolk, VA. Upon arrival I had the disti On 3 JUN 2013 I decided to visit Southern Dodge (Chrysler/Jeep-Ram) located at 2747 N. Military Highway in Norfolk, VA. Upon arrival I had the distinct pleasure of meeting sales associate Mr. Ricky Griffin. Ricky immediately greeted me with a warm and inviting smile. His astute intuition, or perhaps simply his good-natured personality was instantly evidenced. He immediately knew the way I wanted to be treated as a customer. I am a no-nonsense type of consumer and am not a fan of wasting time. I’m sure Ricky would have spent as much time as I wanted to looking at a variety of cars, but it really wasn’t necessary. I’m positive Ricky adapts quickly to all situations and can switch gears on a minute’s notice ultimately ensuring top-notch customer service is provided to customers of all ages and genders. Ricky rapidly and efficiently determined the type of car I was interested in and led me directly to the area of the lot that had vehicles that I was interested in. A few minutes later, Ricky and I were on a test drive. Ricky’s easygoing nature allowed him to naturally and easily explain all features of the vehicle. Ricky took the time to explain the entire electronics package. He wanted to make sure that I fully understood the capabilities of the vehicle – and he succeeded in teaching me. In short, Ricky clearly explained every aspect of the vehicle. I must note, I had done research on this particular vehicle, and Ricky moved on smartly when he got to areas of the vehicle that I was already aware of. I appreciated that. Not only was Ricky a phenomenal salesman, but his supporting cast were also true professionals. Ricky’s manager Chris was personable, friendly and forthright. Krystal is a brilliant young lady and clearly articulated additional options that were available from the dealership. Finance Manager Tony was straightforward and extremely knowledgeable on the procedures to set up all financing. Tony worked diligently to get me the best interest rate available – thank you! The ladies in the service department clearly explained the procedures for setting up service, operating hours, and set up my first oil change. If you happen to be shopping for a new car, I highly suggest you seek out Southern Dodge and ask Ricky to help you – you will not be disappointed! His breadth of knowledge is formidable and when you couple his knowledge and people skills it creates a perfect scenario resulting in superior customer satisfaction. Ricky’s performance and professionalism through the entire process was nothing short of spectacular and I will not hesitate to contact him regarding future purchases. More

We bought a used Chrysler Town and Country about 3 weeks ago after months of shopping. The car was in excellent condition, price was great and the entire staff at Southern Dodge Chrysler Jeep Ram were extre ago after months of shopping. The car was in excellent condition, price was great and the entire staff at Southern Dodge Chrysler Jeep Ram were extremely helpful and easy to work with. Just days after buying the car we had a small, but urgent problem with a cracked hose. They completely took care of the issue. It was handled quickly and efficiently with no stress for us. We will be looking for a new car for my husband next year and this will be our first stop. More

Received first rate treatment from everyone at Southern. Larry Floyd was especially helpful in each step of the process. Have not bought a new car since 1992, so expectations were high and Southern came thr Larry Floyd was especially helpful in each step of the process. Have not bought a new car since 1992, so expectations were high and Southern came through with flying colors. A pleasure to deal with and class act all the way around. More

Salesman very thorough. Although he was new he helped us through the process and was very customer oriented. Did not like discussion with hospitality manager. She seemed to not really understand her prod through the process and was very customer oriented. Did not like discussion with hospitality manager. She seemed to not really understand her products and be able to explain the advantage of purchasing them. More

Christina was amazing. Very helpful. Friendly. Made buying my new jeep experience a good one. I would go back again whenever it's time to get a new car and recommend to anyone looking!! buying my new jeep experience a good one. I would go back again whenever it's time to get a new car and recommend to anyone looking!! More

Every one at Southern Dodge are friendly, courteous, and professional. The facility is modern, clean, and well maintained. Our salesman, Ricky Griffin, is friendly, courteous, and verry entertaining. He kno professional. The facility is modern, clean, and well maintained. Our salesman, Ricky Griffin, is friendly, courteous, and verry entertaining. He knows his job, the product, is a people person, and I believe realy enjoys selling Dodge trucks. The only drawback to the whole experiance was the sales process took nearly five hours. I do understand this was a Tuesday and probably an off day for sales. More

I cannot speak highly enough about Southern, and specifically about Ricky Griffin. The whole team at Southern was professional, helpful, and friendly, but Ricky was just a standout. Buying a new specifically about Ricky Griffin. The whole team at Southern was professional, helpful, and friendly, but Ricky was just a standout. Buying a new car can be a daunting and less than pleasant task, and I speak from experience having purchased many new cars over the years. But Ricky made it not only comfortable, he made it a true pleasure. He was knowledgable, thorough, and there was no pressure whatsoever. He simply asked me what I was looking for, showed me what was available, explained my options, and helped me decide what was right for me. He then worked out an amazing deal on exactly what I was looking for. I have to say, in the past I would have to fight tooth and nail to get to the point where I felt this good about a new car deal, but Ricky took all the tooth and nail right out of the process! Southern is a great place to do business, and these days, that's hard to find. And Mr. Ricky Griffin is a gentleman and a true professional - a credit to Southern and to his trade. Ricky really is "all that"! More