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Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
2,832 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,832 reviews
September 26, 2018
Quick and easy service visit Sam is very helpful, I brought my car in for warranty work, and he was professional and knowledgeable. It is a true pleasure to have my car serviced h Sam is very helpful, I brought my car in for warranty work, and he was professional and knowledgeable. It is a true pleasure to have my car serviced here. More
by CALEABASH
Verified CustomerEmployees Worked With
Sam vanderslice, Cale Spafford
September 26, 2018
convenient & fast! this location is on the corner by my job... dropped off car in the am( before 8) & got the completed call by 10:30 am. Amanda is great! this location is on the corner by my job... dropped off car in the am( before 8) & got the completed call by 10:30 am. Amanda is great! More
by Donnasilver
Employees Worked With
Amanda Kelly
September 26, 2018
Quick easy and professional I brought in a last minute recall ad sent to me from Chrysler and they fit that in with my scheduled oil change so that I wouldn’t have to come anothe I brought in a last minute recall ad sent to me from Chrysler and they fit that in with my scheduled oil change so that I wouldn’t have to come another time. Professional service, would highly recommend. More
by TCANSEL
Employees Worked With
Taylor Jones
September 26, 2018
No resolution Dealership overcharged for price and labor to fix the issue with my car. The part that needs to be replaced and labor should be covered under the exte Dealership overcharged for price and labor to fix the issue with my car. The part that needs to be replaced and labor should be covered under the extended warranty that I purchased when I bought the car. More
by G
Employees Worked With
Glen
September 26, 2018
Great team Southern Chrysler Jeep was easy to work with and very professional. I have bought eight cars now from Southern and recommend them for your auto needs Southern Chrysler Jeep was easy to work with and very professional. I have bought eight cars now from Southern and recommend them for your auto needs. More
by CREEDSFOOTBALL
Employees Worked With
Carlton Little
September 25, 2018
The salesman was outstanding! I had an outstanding experience with the local salesman at this dealership. He was responsive and open to make the best purchase for what I wanted. Th I had an outstanding experience with the local salesman at this dealership. He was responsive and open to make the best purchase for what I wanted. The process went very smoothly without too many sales pitches. More
by ROV178
Employees Worked With
Samuel Oni
September 25, 2018
Excellent! Kevin was great I had a awesome experience and i will be recommending him and chrysler to my family and friends! Thank you Kevin Lovell. Kevin was great I had a awesome experience and i will be recommending him and chrysler to my family and friends! Thank you Kevin Lovell. More
by margaretwalker2010
Employees Worked With
September 25, 2018
Service Dept I called to set up my appointment for a leak, lock/electrical issue with driver door, electrical issue with interior light, and fog lights not coming I called to set up my appointment for a leak, lock/electrical issue with driver door, electrical issue with interior light, and fog lights not coming on. I was told it would be a $129 “diagnostic fee” which would be applied to the bill, which is fine. When the service advisor called when the leak issue was assessed, he stated they would need the vehicle for a couple days because they need to fabricate the parts. I asked how much that would cost and it was approximately $1000. I have nothing that is aftermarket on my car. Why would it have to be fabricated? The advisor stated he was just passing the message because leaks are outsourced. So I then asked how much were the other issues going to cost. He stated they had not started on looking into those issues yet. Somehow got on the topic of the “diagnostic fee” which I was informed it is $129 per problem, not all together. This was not specified when I called originally. I said since it is going to be at least $390 before even knowing the problem I would just come back and pick it up. Since they only assessed the leaks and not all the other problems they would only bill me for that.... ok.... go to pay and it’s $150.... what happened to $129??? I give it 2 stars instead of 1 because Jay was considerate and respectful through the hole ordeal. To no fault of the employees I felt taken advantage of by the company itself. More
by Matt
Employees Worked With
Jamila Braxton
September 25, 2018
Great experience Very easy to work with. Helpful employees and great customer service. I was very pleased with my entire experience and would recommend to anyone inter Very easy to work with. Helpful employees and great customer service. I was very pleased with my entire experience and would recommend to anyone interested in buying a new car. More
by mtaylorw111
Employees Worked With
Robbie Plante
September 24, 2018
Good people and a good deal Bought a new Cherokee Trailhawk. The dealer found me what I was looking for quickly and gave a nice deal on it. The employees were very helpful and p Bought a new Cherokee Trailhawk. The dealer found me what I was looking for quickly and gave a nice deal on it. The employees were very helpful and professional. More
by JSCHAT73
Employees Worked With
Josh Jensen
