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Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
2,765 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,765 reviews
September 03, 2018
Vehicle recall (software update) They took my vehicle in as soon as I arrived and had my vehicle ready very soon afterward. They have taken great care of my vehicle as this was my sec They took my vehicle in as soon as I arrived and had my vehicle ready very soon afterward. They have taken great care of my vehicle as this was my second visit to their service department. The first was a scheduled oil change. My experience then was the same......fast and professional. More
by DALEJOHNSON67
Verified CustomerEmployees Worked With
Nancy (cannot remember the last name).
September 03, 2018
excellent until the end I came in for an inspection and I was immediately made aware that there was a recall and they would take care of that also. they made my reservation a I came in for an inspection and I was immediately made aware that there was a recall and they would take care of that also. they made my reservation and had enterprise pick me up for the rental. everything was fast and professional. the problem I had was when I came back to pick up my truck, after I was handed my keys and finished up with the cashier, I was told my truck should be parked out front but after not finding and coming back in twice to ask where it was parked, I received no help and walked around the whole building pressing the alarm until I heard the alarm and found my truck parked in the back. More
by KJOE02
Employees Worked With
don't remember
September 03, 2018
Quick oil change and fuel system cleaned. I received an email to remind me my oil change was due, that's awesome that they sent me a reminder. I stopped by had my oil changed & fuel system cle I received an email to remind me my oil change was due, that's awesome that they sent me a reminder. I stopped by had my oil changed & fuel system cleaned, all took less than 45min., So all I can say is awesome staff and service. More
by papaw1129
Employees Worked With
Amanda checked me in and did a great job.
August 31, 2018
Beatrice and the Collision Department My thanks and gratitude to Beatrice, the Collision and Service Teams, I took my car in for replacement part and servicing. The process went smoothly, My thanks and gratitude to Beatrice, the Collision and Service Teams, I took my car in for replacement part and servicing. The process went smoothly, no stress, no hidden cost and the service was superb. More
by astonegold
Employees Worked With
Taylor Jones, Jamila Braxton
August 31, 2018
I bought a new car I went into the dealer ship not wanting a new car yet. I walked out with a new car Sean is great at his job. I went into the dealer ship not wanting a new car yet. I walked out with a new car Sean is great at his job. More
by BABYGIRLJ22
Employees Worked With
Sean Vaught
August 30, 2018
Warranty item - Radiator Dissappointed with the level of service, attention and urgency. I had to follow up on my initial call twice, even though I was told I would be called Dissappointed with the level of service, attention and urgency. I had to follow up on my initial call twice, even though I was told I would be called back. Surprised at the unavailability of loaner vehicles and was told they had been unavailable for weeks which concerns me more about the reliability of the vehicles sold at the dealership in general. I have dealt with many dealerships over the last 30 years in Hampton Roads. Southern is my least favorite. More
by guseady
Employees Worked With
Nancy
August 30, 2018
Service Just a little slow on doing the oil change since its supposed to be Express service for oil changes. Other wise very nice and friendly Just a little slow on doing the oil change since its supposed to be Express service for oil changes. Other wise very nice and friendly More
by marniezeuner
Employees Worked With
Dan Jordan
August 30, 2018
Easy! I had to go in for two recalls. They provided me with a rental and made the process very easy. They had to order a recall part so they had to keep my I had to go in for two recalls. They provided me with a rental and made the process very easy. They had to order a recall part so they had to keep my van overnight. I would think since my appointment was booked in advance and they knew what I was coming in for, they would have ordered the part in advance. Despite that, they were very friendly and upfront about having to keep my van overnight, so I appreciated that. Everyone was very friendly and attentive. Great service dealership overall. Much better than I’ve had experiences with in the past. More
by AROBE046
Employees Worked With
Sean Vaught, Samuel Oni
August 29, 2018
My daughter’s Journey We purchased a 2015 Journey for our daughter as a surprise. She loves it!! Mr. Lovell was GREAT! The overall buying experience was lengthy, but othe We purchased a 2015 Journey for our daughter as a surprise. She loves it!! Mr. Lovell was GREAT! The overall buying experience was lengthy, but otherwise great. More
by Back on da road again
August 29, 2018
Horrible Experience Amber made my experience horrible. From the time I got there and the two associates in service had me wait for 10 min. to check in while they went bac Amber made my experience horrible. From the time I got there and the two associates in service had me wait for 10 min. to check in while they went back and forth with each other over who was busier and didn't have time to check me in, until the end it was not good! I waited 3 hours for an oil change and when I asked her at the 2 hour mark how much longer she got an attitude and told me the wait was 3-4 hours. When I informed her I wasn't told about the wait or I would have come back another day her response was "I figured you heard me on the phone while you were waiting to check in". Then she came in with excuses of they were waiting on filters, etc and that if I wanted to come back she would offer me a free tire rotation?? But she had no problem asking me to give her 10's on the review, and when I told her that wasn't happening she ripped up her business card that was in her hand instead of giving it to me. Even though oil changes are included in my lease, I'm fairly certain I'll just take my vehicle elsewhere. More
by ANNABOYER11
Employees Worked With
Amber or Amanda...can't remember her name
