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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

Overview
Employees
Reviews
Vehicles
4.2
2,765 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,765 reviews

February 09, 2024

Tina dickinson was great & very helpful & great customer service skills Service was great quick & prombt had me & out your dealership is the only place i will be getting car serviced at. More

by wtony4857
Recommend Dealer
Yes
Employees Worked With
Tina dickinson
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Feb 09, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 09, 2024

Good. Disappointed of new policy about loaner vehicles for warranty repairs. That's a let down More

by c_groman1
Recommend Dealer
Yes
Employees Worked With
Sam
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Feb 13, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to provide us with this feedback.

February 09, 2024

Always great customer service but both my vehicles from this dealership you are the guys who I trust and no I am not selling my jeeps. Thank you. More

by gsmcmagonzalez
Recommend Dealer
Yes
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Feb 13, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 09, 2024

Very friendly and courtesy If I by another vehicle I will by it from southern dodge More

by Babysister046
Recommend Dealer
Yes
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Feb 13, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 09, 2024

Went in for a check engine light repair and on the way home the check engine light turned back on More

by gscott110302
Recommend Dealer
No
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Feb 13, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"Gscott110302" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 08, 2024

I've been a long time. Dodge Jeep Chrysler owner looking to open a new relationship in the Virginia area so I took my personal vehicle which is GMC in for an oil change. Si More

by mrmiller798
Recommend Dealer
No
Employees Worked With
Service department Short heavy set ladies with glass
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Feb 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"Mrmiller798" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 08, 2024

6 weeks to repair my car because of lack of spare parts is unacceptable only Jeep's fault. Dealership could not do better More

by Jballesta
Recommend Dealer
Yes
Employees Worked With
Sam
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Feb 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

February 08, 2024

Strung along, communication was only upon my request. My vehicle still sits in the back lot unfixed and it's been there since May 6,2023 More

by allyson.graul
Recommend Dealer
No
Employees Worked With
Several people
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Feb 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this to our attention, Allyson. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

February 08, 2024

Great customer service. The Southern team worked together to get the deal and the vehicle that I wanted. I am a repeat customer and will continue to be. More

by LYNNWHITE729
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 08, 2024

The cashier need to be in same building Services desk in one building and you pay cashier in another More

by jpettaw1
Recommend Dealer
Yes
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Feb 08, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

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