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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

4.3
2,760 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,760 reviews

November 06, 2023

Repair delayed. Charged trash disposal fee for parts left in my car. Ordered wrong replacement part. More

by bob.hutcheson
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
Nov 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this to our attention, Bob. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

November 05, 2023

They lied to me only to get in the door. The Atlas I made an appointment for wasn't even at their location. I called before showing up and confirmed the Atlas was still available. I was More

by Ken
Recommend Dealer
No
Employees Worked With
Jazz
Nov 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Ken. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 05, 2023

Tim Winters was great! Very helpful and went out of his way to resolve the issues with my Jeep. More

by EHECKERT05
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tim Winters
November 02, 2023

The employees were very pleasant and extremely helpful throughout the process! They were there to listen and not just sale! More

by REDHEADASH92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to have you back with us again so soon, Ashli!

November 02, 2023

The service was great, did not have to wait long before my truck were ready More

by JONWES43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 01, 2023

I wanted to leave a phenomenal review for Shalie One of the service advisors. And Dave, one of the mechanics. We have had Dave for quite some time working on our vehicles. He is absolutely amazing with his More

by ULRICH4269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave and Shalie
Nov 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your continued loyalty and support!

November 01, 2023

I had my truck in for service, mostly because I could not find my tire and went to the parts department to buy one. Greatly appreciate the parts guy helping me find it and he did not know either, but finall More

by JBLASS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Rytter
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

I was assured that this job would be completed if I brought the vehicle in at 7AM. I got up at 4AM drove the 60-70 miles (130-140 RT) to Southern crossing the Chesapeake Bay Bridge-Tunnel. Tolls+fuel= More

by alaskanaturally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
Oct 31, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"Alaskanaturally" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 31, 2023

Easy to work with and walk away with a car that best fit our needs More

by IMBODEN002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latrice
Nov 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 31, 2023

I was very pleased with the customer service I received from Lowen Johnson. He was very helpful & very knowledgeable! He reached out to me and offered further assistance with my vehicle if I need it and th More

by donnajeffcoat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Shaw
Nov 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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