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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,811 Reviews

1,811 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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September 07, 2022

I GET ALL MY SERVICE WORK DONE HERE. THE TECHS ARE VERY KNOWLEDGEABLE IN MANY DIFFERENT CAR BRANDS. More

by JOHNT8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TINA.DAVE.HAYDEN
Sep 07, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 05, 2022

Great service very quick and people are always so friendly! Buy a car here you won’t regret it More

by HVANCUYCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 01, 2022

After a conversation with the service manager my issues are being addressed. Thank you for the help More

by gabejoseph6130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Sep 01, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 31, 2022

They have always done me right and Tina is fantastic. Always follows up and ensures that I’m happy with the service received. More

by ESE_1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
Aug 31, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 31, 2022

My service writer helped process my requests and suggested other work that was needed. Work was done in a timely manner as I had to wait at the dealership. More

by LMOODISPAW
Recommend Dealer
Yes
Employees Worked With
Tine
Sep 01, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 30, 2022

Had tires rotated. Technician put wrong pressure in tires. Saw alert once home. Had to drive all the way back to dealership. Shoddy work. More

by lindaferro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina Dickinson
Aug 30, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Linda. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

Aug 30, 2022 -

lindaferro responded

lindaferro@hotmail.com 757 646-4255

August 30, 2022

Did not do as requested. Asked to check battery. A week later my van won't start due to a bad battery. Also picked up 2 bolts in tires and would not claim responsibility. W More

by LANDERSFAM5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept
Aug 30, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 30, 2022

Tina was able to get my recall fixed in a timely manner. so far so good with the vehicle. Southern was also able to get me Fiat loaner while my vehicle was being serviced. Hopefully I won’t have to come back More

by jward2865
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickerson
Aug 30, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

August 30, 2022

Good quick service by all involved at fair price. the service agent was especially nice. More

by psibley19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie
Aug 31, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 30, 2022

The staff was communicative and pleasant to deal with. They took care of the issue I brought my car in for and identified some other areas I may want to address but were not pushy about me doing additiona More

by amartin31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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