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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,805 Reviews

1,805 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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August 11, 2022

Getting my state inspection and oil change was an in and out experience, I arrived ~6:45 and was out by 8:00. Professional staff. More

by chink730
Customer Service
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 11, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 10, 2022

While there were some delays in getting the parts in for my Warranty repair. I feel Tina was doing what she could to make the situation right. More

by PIR8GC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina Dickerson
Aug 10, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 09, 2022

Our service manager met us ahead of our appointed time. Sam took the time to explain our problem would need parts that had to be ordered... Sam is always friendly, Knowledgeable and the best service mana More

by CHITWOODS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
Aug 09, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 08, 2022

I will continue to bring my vehicle here. The service was great and everyone was extremely professional and very friendly. More

by gena_brown
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 08, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 08, 2022

It was a great experience and I love coming there for my service because they are professional and courteous. Thank you More

by williamsvivian7274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

August 05, 2022

Very helpful people on the phone when I arrived at the dealership had no wait time coffee a snackOne game on my phone and they were done very good service More

by GEORGEBAILEY1235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 08, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 04, 2022

The service to my vehicle was performed per required standards. The required service was performed with excellence.Thanks. More

by RCHANDRA60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
Aug 04, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us.

August 02, 2022

My car was stolen and you all could care less. Between the James dues I Cameron Shaw Jeff owens it is clear how customers are treated More

by Shelly Kralik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron Shaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane dueso
Aug 03, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your contribution, Shelly. To help management reach you, please provide us with your contact information and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Aug 04, 2022 -

Shelly Kralik responded

My current email is Shellykralik@hotmail.com. 757-285-9703 The dealership has my current information after sending this request to my late husbands email. My car was stolen in the middle of diagnostic testing (service persons words) so how do you have completed results, which by the way shows my car, that was fully paid for and had low miles, had nothing major wrong with it. I feel they stole my car and are now trying to put the blame on me some how.

July 29, 2022

As always service department was great. Tina was excellent handling my truck service. She was communicating every step of the way. Beatrice is just a professional at her job. No stone untur More

by frederick44va
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beatrice Mills CTP and Tina Dickson (Service Advisor
Jul 29, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

July 29, 2022

My last service with Tina Dickensen was excellent. She was knowledgeable and very helpful in trying to fix past errors with previous service at this dealership. Unfortunately she was unable to fix the More

by KARYN.CROUNSE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Jul 29, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

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